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Creating Your Business Case for Change in Service

Creating Your Business Case for Change in Service

In a 2021 Total Economic Impact™ study commissioned by Salesforce, Forrester found Service Cloud delivered a 248% return on investment over three years and payback in under 1 year.

So, how do you express the advantages of your upcoming project to the stakeholders in your business, or perhaps demonstrate how value has been realised from a past investment?

As part of our Great Minds of Service webinar series, come and glean insights from our special guests from Forrester and Service Cloud customer ASX, plus from our very own Service Cloud leaders.

In the webinar we will explore:

  • how Forrester found Service Cloud delivered a 248% return on investment over three years and payback in under 1 year.
  • how to use value analysis like this to build the case for change at your organisation, or realise the value from your existing Service Cloud investment.
  • how customers like ASX, built the case for change in their organisation

For a view of all the Great Minds of Service webinars in the series, and to register, clickhere


FEATURED SPEAKERS
Veronica Isles | Total Economic Impact Consultant | Forrester
Derek Laney | Senior Director Product Marketing | Salesforce
Sophie Thou | Customer Strategy & Analytics Leader | ASX
Belinda Burgess | Regional Vice President | Salesforce

 

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