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An Insider's Guide to the Field Service Playbook

An Insider's Guide to the Field Service Playbook

Field service engagement is the connective tissue between your organisation, your technology, and your customers.

While many teams still grapple with long wait times, extended appointment windows, and mobile workers who don’t have the information they need, those that adopt connected field service, advanced route mapping, and self-service capabilities ultimately improve customer retention and satisfaction.

As part of our Great Minds of Service webinar series come and hear how Transport NSW is:

  • eliminating complicated manual processes and using field service technology to keep the city flowing
  • realising significant benefits with a boost in customer satisfaction

Tune in to learn about the practical realities of transforming field service and the best ways to tackle a service-from-anywhere proposition.

For a view of all the Great Minds of Service webinars in the series, and to register, clickhere

James Neave | Leader, Products and Application Services, CRM Practice | Transport NSW
Simon Beavis | Regional Sales Director, Service Cloud | Salesforce
Shahar Banay | Principal Solution Engineer | Salesforce


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