The Fourth Industrial Revolution is accelerating a service transformation, and customer service is at the forefront of change. Salesforce Research surveyed over 3,500 customer service agents and decision makers worldwide to determine:
Service organisations’ biggest challenges and priorities
The changing role of customer service agents
The impact of artificial intelligence (AI) on the future of customer service
How the mobile workforce fits into modern customer service
Download our “State of Service” research report to learn more about the trends driving service forward and what you can do to get ready.