Download this e-book to see how customer care is evolving in the retail banking, manufacturing, insurance, communications, and retail sectors. With customer success stories, as well as industry-specific observations, this e-book is a must read for anyone who wants to see how customer service is altering the landscape of industry.

“We’ve made it mandatory to be available to customers online 24 hours a day. With the help of Salesforce.”
— Viktor van der Wijk, Director of Digital Marketing, KLM

“With Salesforce we can track cases by service location, by account, or by service rep—and we can do a whole level of reporting that we weren’t able to do before.”
—David Katz, Director of Service, National Accounts, Terminix

“We knew we were going to grow rapidly, and we needed tools to support our dealers, sales teams and service teams – and put our customers first,” "It’s the heartbeat of our business.”
— Cathy MacDonald, EVP, Xplornet