Customer Care for Financial Services

Questions? Call us at 1800 667 638 (AU), 0800 450 064 (NZ).

How finance organisations can become customer-centric

In challenging times, customers look to their financial services provider for guidance and to help them get back on their feet. They expect a collaborative and compassionate hardship process, timely resolution of complaints and visibility into remediation efforts. And their expectations don’t stop there. New entrants into the market have given them a taste of what’s possible when organisations put their customers at the centre of their strategy. With a single view of a customer's financial position combined with data fuelled insights, customers receive personalised advice at the time they need it most.

In this white paper, we discuss:

  • Innovation mindset for customer centricity
  • The pathway from compliance to trusted partner
  • Understanding your customer beyond their transactions
  • Actionable steps to help you get started on the path to customer centricity
 

Get the E-book

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