Australian financial services institutions are facing a crisis of trust. With the Royal Commission exposing significant failures of providers, rising customer expectations, technological advancements and new competition, the financial services industry needs to adapt and deliver.
In this report, you’ll identify trends that will help shape your business and see examples of companies getting it right. Some highlights include:
- Trust is not a campaign, it demands sustained effort
- Relevance in the face of growing expectations requires thinking on personalisation, wearables, mobile and bots
- Technologies of the 4th Industrial revolution will shape financial services
- Financial firm of the future is about new platforms, partners, and ecosystems