The Human Centric Service in a Time of Crisis Ebook will examine the topic of human centricity at length, evaluating the latest innovations deployed by three Salesforce Service Trailblazers who are redefining customer experience in these challenging times. It highlights innovations around artificial intelligence, automation, connected customer engagement and field service, uncovering how these are helping organisations create personalised, reliable, and effortless services whilst retaining a human-first approach.
The Service Trailblazers featured include:
- Greg Cross, Co-Founder Soul Machines
- Brendan Smith, Chief Executive Officer WBP Group
- Simon Perry, Chief Information Officer 3P Learning
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