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Nonprofits are at the heart of changes taking place around the world — from inequality discussions to international relations to natural disasters. At the same time, the world is experiencing seismic shifts in technology: cloud, social, mobile, big data, artificial intelligence (AI), and the Internet of Things (IoT).

This study, conducted by Salesforce Research and, explores how these shifts impact nonprofits’ capacity for and approach to program resourcing, delivery, engagement, and impact measurement.


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