Welcome to the Age of the Patient! Today, healthcare providers need to deliver patient-centric experiences to improve quality of care and value-based outcomes.
Yet many healthcare providers haven’t caught up to their patient’s expectations. Only 58 per cent of Australian healthcare providers have the capability to adequately maintain, update and secure the patient data needed.
Download the Salesforce commissioned Forrester report Taking the pulse of patient experience: Why Australian healthcare must change to discover:
- How Australian healthcare providers are responding to patient expectations in the digital era
- Opportunities to improve patient acquisition and experience, as well as streamline care coordination
- Technology that supports collaboration across the healthcare ecosystem to drive better patient outcomes
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