1.0Salesforcehttps://www.salesforce.com/au/newsSalesforcehttps://www.salesforce.com/au/newsrich600338<blockquote class="wp-embedded-content" data-secret="ErE95UrrU3"><a href="https://www.salesforce.com/au/news/stories/customer-service-statistics-2024/">Salesforce Report: ANZ Teams Tap AI and Data to Drive Revenue as Service Expectations Rise</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.salesforce.com/au/news/stories/customer-service-statistics-2024/embed/#?secret=ErE95UrrU3" width="600" height="338" title="“Salesforce Report: ANZ Teams Tap AI and Data to Drive Revenue as Service Expectations Rise” — Salesforce" data-secret="ErE95UrrU3" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript"> /* <![CDATA[ */ /*! This file is auto-generated */ !function(d,l){"use strict";l.querySelector&&d.addEventListener&&"undefined"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!/[^a-zA-Z0-9]/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret="'+t.secret+'"]'),o=l.querySelectorAll('blockquote[data-secret="'+t.secret+'"]'),c=new RegExp("^https?:$","i"),i=0;i<o.length;i++)o[i].style.display="none";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute("style"),"height"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):"link"===t.message&&(r=new URL(s.getAttribute("src")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener("message",d.wp.receiveEmbedMessage,!1),l.addEventListener("DOMContentLoaded",function(){for(var e,t,s=l.querySelectorAll("iframe.wp-embedded-content"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute("data-secret"))||(t=Math.random().toString(36).substring(2,12),e.src+="#?secret="+t,e.setAttribute("data-secret",t)),e.contentWindow.postMessage({message:"ready",secret:t},"*")},!1)))}(window,document); //# sourceURL=https://wp-bn.salesforce.com/au/news/wp-includes/js/wp-embed.min.js /* ]]> */ </script> http://wp-bn.salesforce.com/au/news/wp-content/uploads/sites/19/2024/04/SoS_NewsroomPost_1200x675.png1200675Editor’s note: Visualisations included throughout this article are set to global responses to the State of Service report by default. ANZ responses are available via filter. Both service and field service organisations are increasing their investment in AI to meet rising customer expectations and unlock revenue-generating opportunities, according to new research from Salesforce’s sixth State […]