{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/au\/news","author_name":"Salesforce","author_url":"https:\/\/www.salesforce.com\/au\/news","title":"Q&amp;A: IDC Analyst Ritu Jyoti on What You Need to Know About AI Agents","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"QumHx5oy13\"><a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/idc-ai-agent-analysis\/\">Q&amp;A: IDC Analyst Ritu Jyoti on What You Need to Know About AI Agents<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/au\/news\/stories\/idc-ai-agent-analysis\/embed\/#?secret=QumHx5oy13\" width=\"600\" height=\"338\" title=\"&#8220;Q&amp;A: IDC Analyst Ritu Jyoti on What You Need to Know About AI Agents&#8221; &#8212; Salesforce\" data-secret=\"QumHx5oy13\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/au\/news\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/09\/IMG_0037.png","thumbnail_width":1200,"thumbnail_height":675,"description":"Workforces are overwhelmed. Employees struggle to juggle low-value tasks, leaving little time for strategic, high-impact work. Sales teams can&#8217;t pursue all leads, and service teams either leave customers on hold too long or rely on outdated phone systems that frustrate rather than help. Marketers also struggle to scale personalized communications effectively. Autonomous AI agents offer [&hellip;]"}