{"id":10312,"date":"2024-07-16T05:00:00","date_gmt":"2024-07-16T12:00:00","guid":{"rendered":""},"modified":"2024-07-17T01:00:57","modified_gmt":"2024-07-16T15:00:57","slug":"ai-open-ecosystem","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-open-ecosystem\/","title":{"rendered":"New Salesforce Survey: Most AI Adopters Believe an Open Ecosystem Will Be the Norm in Two Years"},"content":{"rendered":"\n<p>After decades of dealing with vendors who lock customers into their own proprietary or &#8220;closed&#8221; platforms, most technology leaders today favor open ecosystems, a new Salesforce survey found. <\/p>\n\n\n\n<p>Indeed, tech leaders are <strong>3x more likely<\/strong> to believe an open ecosystem is critical to implementing new and business-critical innovation like artificial intelligence (AI) and <strong>more than half<\/strong> of those already deploying such technology believe open ecosystems will become standard within two years.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tExplore the Open, Integrated, Intelligent, Automated, Low Code\/ No Code Einstein 1 Platform.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/au\/platform\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>LEARN MORE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>The survey highlights a pivotal AI debate \u2014 the choice between an open ecosystem, which supports integration with other systems, services, and platforms, or a closed ecosystem, which interacts only with a select few compatible or internal systems.<\/p>\n\n\n\n<p><strong>Why it matters:<\/strong> <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-it-demand-gap\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ninety percent<\/a> of IT teams say <a href=\"https:\/\/www.salesforce.com\/news\/stories\/what-is-generative-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">generative AI<\/a> has forced them to re-evaluate their technology strategy, and a large part of that re-evaluation lies in the decision to adopt an open or closed AI ecosystem. The new research discovers that while tech leaders point to some open ecosystem challenges like security, interoperability, and lack of industry standards, they are bullish toward an open approach \u2014 citing increased innovation and faster adoption of AI.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The new research discovers that while tech leaders point to some open ecosystem challenges like security, interoperability, and lack of industry standards, they are bullish toward an open approach \u2014 citing increased innovation and faster adoption of AI.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-more-findings\"><strong>More findings:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Despite a closed ecosystem being standard for years, technology leaders aren\u2019t sold on its future.\n<ul class=\"wp-block-list\">\n<li><strong>85%<\/strong> of tech decision makers don&#8217;t believe a closed ecosystem will be critical to the success of future AI development.<\/li>\n\n\n\n<li><strong>83% <\/strong>of tech decision makers don&#8217;t believe a closed ecosystem will still be the norm by June 2026.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Respondents who have begun implementing AI recognize the benefits of an open ecosystem.\n<ul class=\"wp-block-list\">\n<li>Those who have implemented AI are <strong>16% more likely<\/strong> to believe an open ecosystem approach to AI will be industry standard by 2026 compared to those who have not implemented AI.<\/li>\n\n\n\n<li><strong>More than one-third<\/strong> of those who have implemented AI say an open ecosystem will put their company ahead of the competition.&nbsp;<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Technology leaders favor an open ecosystem because of its impact on innovation, but security concerns persist and challenges vary by adoption stage.\n<ul class=\"wp-block-list\">\n<li>Those<strong> who haven\u2019t yet deployed AI<\/strong> cite security challenges and a lack of industry standard as the biggest hurdles to open ecosystem adoption.<\/li>\n\n\n\n<li>Among those<strong> who have adopted AI<\/strong>, security challenges, interoperability issues, and resistance from major AI companies are the biggest issues for open ecosystem adoption.&nbsp;<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns has-vivid-cyan-blue-background-color has-background is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"10315-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img 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https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"10315-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=1024\" alt=\"\" class=\"wp-image-10315\" style=\"width:498px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png 1920w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/07\/OpenClosed-Ecosystems_FINAL.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-white-color has-text-color\" id=\"h-salesforce-snapshot-research\"><strong>Salesforce Snapshot Research<\/strong><\/h2>\n\n\n\n<p class=\"has-white-color has-text-color\">AI Ecosystem Showdown: Open vs. Closed. Uncover more insights from over 500 technology leaders here.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button is-style-fill\"><a class=\"wp-block-button__link has-white-color has-text-color has-background has-link-color wp-element-button\" href=\"http:\/\/salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/07\/OpenClosed-Ecosystems_FINAL.png\" style=\"background-color:#0b4569\" target=\"_blank\" rel=\"noreferrer noopener\">View the infographic<\/a><\/div>\n<\/div>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information-nbsp\"><strong>More information:&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/au\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Platform<\/a> and <a href=\"https:\/\/www.salesforce.com\/au\/artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> solutions<\/li>\n\n\n\n<li>Read about a new <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/crm-benchmark\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">LLM benchmark for CRM<\/a><\/li>\n\n\n\n<li>Dive deeper into the <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-it-demand-gap\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI balancing act between leadership and IT<\/a>\u00a0<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--curious-einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>Zero Copy Partner Network brings together multiple technology partners all committed to letting customers securely integrate their data with the Salesforce Einstein 1 Platform, no matter where it resides.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/au\/data\/zero-copy-partner-network\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>LEARN MORE <\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-curious-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png\"\n\t\talt=\"Illustration of curious-einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><em>In partnership with YouGov, Salesforce conducted a double-blind survey of 502 tech decision makers. The data was fielded between June 5-12, 2024. Tech leaders were defined as those who have decision-making ability regarding the procurement of technology at their company. An <\/em><strong><em>Open Ecosystem <\/em><\/strong><em>was defined as \u2018an artificial intelligence (AI) ecosystem that freely supports and encourages integration with other systems, services and platforms.\u2019 A <\/em><strong><em>Closed Ecosystem<\/em><\/strong><em> was defined as \u2018an artificial intelligence (AI) ecosystem that only interacts with a limited number of systems, services or platforms that are inside or exclusively compatible with that platform.\u2019<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>After decades of dealing with vendors who lock customers into their own proprietary or &#8220;closed&#8221; platforms, most technology leaders today favor open ecosystems, a new Salesforce survey found. Indeed, tech leaders are 3x more likely to believe an open ecosystem is critical to implementing new and business-critical innovation like artificial intelligence (AI) and more than [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":10314,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1099],"sf_theme":[1115],"sf_topic":[1092,1093],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-10312","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New Salesforce Survey: Most AI Adopters Believe an Open Ecosystem Will Be the Norm in Two Years - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-open-ecosystem\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Salesforce Survey: Most AI Adopters Believe an Open Ecosystem Will Be the Norm in Two Years\" \/>\n<meta property=\"og:description\" content=\"After decades of dealing with vendors who lock customers into their own proprietary or &#8220;closed&#8221; platforms, most technology leaders today favor open ecosystems, a new Salesforce survey found. 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