{"id":10716,"date":"2024-08-29T15:04:53","date_gmt":"2024-08-29T22:04:53","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=10716"},"modified":"2024-09-04T23:49:59","modified_gmt":"2024-09-04T13:49:59","slug":"data-ai-customer-stories","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/data-ai-customer-stories\/","title":{"rendered":"How Companies Are Embracing Salesforce AI and Agents to Improve Customer Relationships, Productivity, and Bottom Lines"},"content":{"rendered":"\n<p>AI innovation is happening faster than ever. It\u2019s like nothing I\u2019ve seen in my nearly 25 years at Salesforce, and it\u2019s top of mind for every CEO, CTO, and CIO I\u2019ve spoken to lately.<\/p>\n\n\n\n<p>We serve as a trusted partner for our customers \u2014 helping them innovate, iterate, and navigate the next steps in their <a href=\"https:\/\/www.salesforce.com\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> journeys. Our customers understand the incredible potential AI has to transform business at every level, across every discipline, and in every industry.<\/p>\n\n\n\n<p>And while they\u2019re starting to see tangible advancements in some areas, they know we\u2019re still at the cusp of the real transformation AI promises to deliver. They\u2019re looking for AI technology that will boost productivity, augment employee work at scale, improve customer relationships, and ultimately drive fast time to value and margins.<\/p>\n\n\n\n<p>Our new <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/rise-of-agentic-systems\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Platform<\/a> stands to deliver all that and more. Agentforce is a significant leap forward in AI and it delivers on the promise of autonomous <a href=\"https:\/\/www.salesforce.com\/news\/stories\/rise-of-agentic-systems\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>. These agents can do advanced planning and reasoning with minimal human input, without a conversational prompt. They can automate entire workflows and processes from start to finish, make decisions, and adapt to new information, all without human intervention.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tAgentforce Agents Help Teams Execute Tasks 24\/7 with Specialized Support for Employees and Customers\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/agentforce\" target=\"_blank\">\n\t\t\t\t<span>Learn more at Dreamforce<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>Salesforce customers are embracing this technology and combining it with other aspects of our portfolio, including <a href=\"https:\/\/www.salesforce.com\/au\/sales\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein AI<\/a>, <a href=\"https:\/\/www.salesforce.com\/au\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/rise-of-agentic-systems\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Agents<\/a>, <a href=\"https:\/\/www.salesforce.com\/sales\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>, and <a href=\"https:\/\/www.salesforce.com\/au\/service\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>.<\/p>\n\n\n\n<p>Here are some of the inspiring things our customers are doing:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-improving-customer-relationships-with-ai-agents\"><strong>Improving customer relationships with AI agents<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.opentable.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>OpenTable<\/strong><\/a> is a great example of a company using autonomous AI agents. With 60,000 restaurants to support and millions of diners in their network, OpenTable requires incredible scale to deliver amazing customer experiences. That\u2019s why they\u2019re piloting Agentforce for Service to resolve common but crucial issues like account reactivations, reservation management, and loyalty point expiration. The autonomous AI agents can easily answer questions, like \u201cwhen do my points expire?\u201d And, if a diner asks a follow-up question, like \u201cwhat about in Mexico?\u201d the Agentforce Service Agent knows they are referring to points expiration in Mexico. This was a real \u201cwow\u201d moment for OpenTable. These agents will become a fundamental way that customers engage with a company.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n <script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/Fnz3hEFnwQJcF4TPvLBC6y.jpg\"  data-uuid=\"Fnz3hEFnwQJcF4TPvLBC6y\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p>Each school year, educational publisher <a href=\"https:\/\/www.wiley.com\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Wiley<\/strong><\/a> faces a challenge as students return to classes and they have a seasonal surge in service requests. Wiley\u2019s pilot of <a href=\"https:\/\/www.salesforce.com\/au\/service\/ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Service Agent<\/a> helped Wiley see a 40-50% increase in case resolution, outperforming its old bot. Einstein\u2019s AI capabilities also helped speed up new agent onboarding by 50%.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-harnessing-customer-insights-from-data\"><strong>Harnessing customer insights from data<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.adecco.com\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>The Adecco Group<\/strong><\/a>, one of the world&#8217;s leading talent companies, wanted to tap into its data goldmine to address its biggest opportunities, such as improving job fill rates and time to fill for some of the world\u2019s largest companies. Data Cloud will allow them to connect their many Salesforce instances in real time for a true 360-degree view of its 27,000 recruiter and sales Salesforce users.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--curious-einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tThe Only Data Platform Native to the World&#039;s #1 AI CRM\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/au\/data\/\" target=\"_blank\">\n\t\t\t\t<span>Say Hello to Data Cloud<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-curious-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-curious-einstein-large@1x.png\"\n\t\talt=\"Illustration of curious-einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><a href=\"https:\/\/www.workday.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Workday<\/strong><\/a> has used Salesforce for nearly two decades to grow their on\u2011demand financial management, human capital management, and student information system software business. Service Cloud is a critical part of Workday&#8217;s customer service experience and their employees collaborate and communicate every day in Slack.<\/p>\n\n\n\n<p>Building on our work together, we recently <a href=\"https:\/\/www.salesforce.com\/au\/news\/press-releases\/2024\/07\/24\/workday-employee-service-agent\/\" target=\"_blank\" rel=\"noreferrer noopener\">announced a new partnership with Workday<\/a> to integrate our new Agentforce platform with the Workday platform, uniting our generative AI solutions into a seamless employee experience across both Salesforce and Workday. We\u2019ll bring this to life through employee service agents that our joint customers will be able to access in Salesforce, Slack, and in Workday.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.wyndhamhotels.com\/?iata=00093763&amp;cid=PS:kd5eyhn8s0h3034&amp;gad_source=1&amp;gclid=Cj0KCQjw2ou2BhCCARIsANAwM2GjRyO-iRdZP1b1sDoIt3dERknZ6hRz4SCODO5F-K1TlYs4jMKil-gaAtl_EALw_wcB&amp;gclsrc=aw.ds\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Wyndham Resorts<\/strong><\/a> knows that providing a top-notch guest experience is a critical part of hospitality. It is using Data Cloud to harmonize data across systems and consolidate CRM application data across Sales Cloud, <a href=\"https:\/\/www.salesforce.com\/au\/marketing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud<\/a>, and Service Cloud to transform its guest experience into an end-to-end journey built in a single interface. Wyndham anticipates a 30% decrease in call resolution time and a stronger customer experience because of more accurate and easily accessible guest and property information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-making-employees-more-effective\"><strong>Making employees more effective<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.airindia.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Air India<\/strong><\/a> is on a path to claim 30% of India\u2019s airline market over the next five years. As they merged with other airlines, they had siloed data which led to fragmented customer service experiences. Now, with Data Cloud, Service Cloud, and Einstein AI, data that was previously separated is now in one place. Human service agents can access this data, and AI handles the routine tasks. This gives their human agents more time to spend with customers, and Air India has been able to resolve 550,000 monthly service calls faster.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.heathrow.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Heathrow Airport<\/strong><\/a><strong> <\/strong>is also focused on improving employee efficiencies and providing personalized experiences to meet passenger needs. Heathrow uses Service Cloud to make sure time-sensitive questions are answered quickly. <a href=\"https:\/\/www.salesforce.com\/au\/service\/customer-service-chatbot\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein chatbots<\/a> have helped significantly reduce call volumes and free up agent time. In fact, chatbots answer 4,000 questions in an average month. Live chat usage has gone up 450% since launch, and Heathrow has seen a 27% reduction in average call time handling. Heathrow\u2019s greater integration, automation, and personalization has helped the airport boost digital revenue by 30% since 2019.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-boosting-productivity-and-margins\"><strong>Boosting productivity and margins<\/strong><\/h2>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"1-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXer--KUJx9L-oU66IkTzz7mo6XhR5_9XKHZU7JF75cXkjMwDln7caeWinje5KHsNzt0pBWoUau07I11F6ZIX7zqda40K7D7qKIqMGAw78t_3c-xGdTCfJzDYW8DDNLUMRhqPQkIYyeDRgmRIf_l6j3Okm4?key=uz7cZkOGIL1LgEL1en8zaw\" alt=\"Steve O'Connor, Director of CIO, Aston Marton, talks about improving business results with Salesforce.\"\/><\/a><\/figure>\n<div id=\"1-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh7-rt.googleusercontent.com\/docsz\/AD_4nXer--KUJx9L-oU66IkTzz7mo6XhR5_9XKHZU7JF75cXkjMwDln7caeWinje5KHsNzt0pBWoUau07I11F6ZIX7zqda40K7D7qKIqMGAw78t_3c-xGdTCfJzDYW8DDNLUMRhqPQkIYyeDRgmRIf_l6j3Okm4?key=uz7cZkOGIL1LgEL1en8zaw\" alt=\"Steve O'Connor, Director of CIO, Aston Marton, talks about improving business results with Salesforce.\"\/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>Automotive manufacturer <a href=\"https:\/\/www.astonmartin.com\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Aston Martin<\/strong><\/a> wanted to more fully understand its customers and collaborate with dealerships to develop specifically tailored experiences. Investing in Data Cloud allowed them to create a unified view of the customer and transition from six data systems to one, reducing redundant data by 52%.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.autodesk.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Autodesk<\/strong><\/a>,<strong> <\/strong>the 3D design, engineering, and entertainment software company, is using Einstein for Service to produce AI-generated case summaries, helping agents reduce time spent summarizing customer chats by 63%. Autodesk also uses Salesforce to strengthen and monitor data access, resulting in an estimated 30% reduction in ongoing maintenance.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-creating-a-brighter-future-for-our-customers\"><strong>Creating a brighter future for our customers<\/strong><\/h2>\n\n\n\n<p>Salesforce has been helping customers navigate technological shifts for more than 25 years. The shift to humans and AI is by far the most sweeping technological shift that we\u2019ve ever seen, presenting limitless opportunities for business success. Join us at <a href=\"https:\/\/www.salesforce.com\/dreamforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce<\/a> next month, where we will celebrate customer success, innovation, and much more.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12282\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/daily-ai-workforce-use-growth\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=1024\" class=\"content-card__image\" alt=\"New Slack Workforce Index Reveals Higher Daily AI Use\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/daily-ai-workforce-use-growth\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tNew Slack Research: Daily AI Usage Among Australian Workers Surges 190%\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12088\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/it-security-stats-2025\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"Man at laptop reads about IT Security Stats for 2025\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/it-security-stats-2025\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tNew Research Shows ANZ Security Leaders Are Optimistic about AI Agents, But Trust and Compliance Are Key\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/10716\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Discover<strong> <\/strong><a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/enterprise-ai-success\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u2019s Four Keys to AI Enterprise Sucess<\/a><\/li>\n\n\n\n<li>Read the Trends in AI for CRM <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-trends-for-crm\/\" target=\"_blank\" rel=\"noreferrer noopener\">deep-dive<\/a> and <a href=\"https:\/\/www.salesforce.com\/au\/form\/pdf\/trends-of-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">report<\/a><\/li>\n\n\n\n<li>Learn about the<a href=\"https:\/\/www.salesforce.com\/au\/artificial-intelligence\/trusted-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"> Einstein Trust Layer<\/a> and the <a href=\"https:\/\/www.salesforce.com\/au\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Platform<\/a><\/li>\n\n\n\n<li>Say hello to Salesforce <a href=\"https:\/\/www.salesforce.com\/au\/data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>AI innovation is happening faster than ever. It\u2019s like nothing I\u2019ve seen in my nearly 25 years at Salesforce, and it\u2019s top of mind for every CEO, CTO, and CIO I\u2019ve spoken to lately. We serve as a trusted partner for our customers \u2014 helping them innovate, iterate, and navigate the next steps in their [&hellip;]<\/p>\n","protected":false},"author":162,"featured_media":10715,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1099],"sf_theme":[1115],"sf_topic":[1092,1104,1183,1093,3552,1118],"sf_product":[1125,1170,1174,1123,1144],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[3431,3553],"sf_visibility":[],"coauthors":[3631],"class_list":["post-10716","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-artificial-intelligence","sf_topic-customer-success","sf_topic-data","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_topic-sales","sf_product-service-cloud","sf_product-data-cloud","sf_product-einstein","sf_product-sales-cloud","sf_product-slack","sf_location-global","sf_collection-cio-corner","sf_collection-dreamforce-2024"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Companies Unlocking Data, Improving Business Results with Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/data-ai-customer-stories\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Companies Are Embracing Salesforce AI and Agents to Improve Customer Relationships, Productivity, and Bottom Lines\" \/>\n<meta property=\"og:description\" content=\"AI innovation is happening faster than ever. It\u2019s like nothing I\u2019ve seen in my nearly 25 years at Salesforce, and it\u2019s top of mind for every CEO, CTO, and CIO I\u2019ve spoken to lately. 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