{"id":10822,"date":"2024-09-11T06:00:00","date_gmt":"2024-09-11T13:00:00","guid":{"rendered":""},"modified":"2024-09-12T00:16:00","modified_gmt":"2024-09-11T14:16:00","slug":"carnegie-learning-streamlined-sales-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/carnegie-learning-streamlined-sales-service\/","title":{"rendered":"Salesforce Helps Carnegie Learning Streamline Sales and Customer Service with AI"},"content":{"rendered":"\n

Carnegie Learning, a leading provider of K-12 education technology, curriculum, and professional learning solutions, is augmenting its sales and service teams with Salesforce AI<\/a>. Since implementing the technology, Carnegie Learning has increased productivity, built deeper relationships with customers, and seen a remarkable sevenfold increase in revenue.\u00a0<\/p>\n\n\n\n

The challenge: <\/strong>Carnegie Learning<\/a> continues to grow, and now has over 600 employees and a revenue that is eight-fold its 2016 amount, with new product verticals in literacy, world languages, professional learning, and high-dosage tutoring, as well as a Canadian headquarters. With this growth, its legacy systems were struggling to keep up with the surge in sales and customer service demands.<\/p>\n\n\n\n

The impact: <\/strong>Carnegie Learning consolidated its technology vendors and turned exclusively to Salesforce apps, data, and AI capabilities \u2014 including CPQ, Sales Cloud, Service Cloud, Einstein Copilot, and Prompt Builder \u2014 to streamline its sales and service operations. This shift has helped Carnegie improve the efficiency and effectiveness of its teams by reducing administrative burdens like quoting and forecasting, and allowed them to automate and scale operations to support the company\u2019s rapid growth.<\/p>\n\n\n\n