{"id":11133,"date":"2024-10-17T14:38:59","date_gmt":"2024-10-17T03:38:59","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=11133"},"modified":"2024-10-18T00:41:33","modified_gmt":"2024-10-17T13:41:33","slug":"agentforce-sydney-autonomous-ai-agents","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-sydney-autonomous-ai-agents\/","title":{"rendered":"The Future is Now: More Than 600 Autonomous Agents Come To Life at Agentforce Sydney"},"content":{"rendered":"\n

Agentforce World Tour has touched down in Sydney this week as Royal Randwick buzzed with more than 3,000 attendees. Salesforce leaders and innovative Australian companies like Fisher & Paykel<\/a>, OFX, and Funlab<\/a> showcased Salesforce’s AI vision, ushering in the third wave of agent-powered AI.<\/p>\n\n\n\n

Throughout the day, Salesforce customers brought Agentforce to life<\/a>, building more than 669 autonomous agents to address specific business problems in their companies.<\/p>\n\n\n\n

In a matter of minutes, customers simply described their use cases through a cutting-edge, AI-powered Slack app that interfaces with a Large Language Model (LLM)<\/a>, and saw their input transform into a functioning AI agent prototype that they could take home with them to continue experimenting.<\/p>\n\n\n\n

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It was a fantastic display of innovation, unprecedented in our industry \u2013 as we build the future together with our customers.<\/p>\n

Frank Fillmann, General Manager ANZ, Salesforce<\/div><\/blockquote>\n\n\n\n

Unlike traditional chatbots and copilots that depend on human inputs and falter with complex tasks, Agentforce introduces a new level of autonomy. It retrieves necessary data, creates action plans, and executes them independently. Agentforce uses real-time data to adapt to changes and operates within an organisation\u2019s customised guardrails, ensuring every customer interaction is informed and valuable. When needed, Agentforce smoothly transitions to human employees, providing a summary of the interaction, customer details, and next-step recommendations.<\/p>\n\n\n\n

Pilot customers, including Fisher & Paykel, have also shared positive feedback. Sarah Lukins, General Manager, Digital for Fisher & Paykel Appliances said: <\/p>\n\n\n\n

\u201cJust five years ago, our customer data was siloed and disconnected, which was at odds with our vision to become the world’s most human-centred appliance brand. Today, thanks to the Salesforce platform, we’ve united our data to achieve a comprehensive, 360-degree view of our customers. Agentforce is taking this a step further, enriching our data and empowering us to deliver even better experiences for our staff and customers. <\/p>\n\n\n\n

The Agentforce Sydney Launch Zone really came to life today, and it was great to have the chance to share our experiences of Agentforce with so many people, and in turn, see them get hands on with autonomous agents.\u201d<\/p>\n\n\n\n

Many customers highlighted the practical advantages of Agentforce, noting its potential to reduce manual work and automate repetitive tasks. One customer said, \u201cIt used very little information that I gave it to build a really comprehensive tool. The ability to cut down time spent on tasks is really exciting. It really cuts down on effort, maximises efficiency and productivity.\u201d<\/p>\n\n\n\n