{"id":11262,"date":"2024-10-28T08:00:00","date_gmt":"2024-10-28T15:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=11262"},"modified":"2024-10-30T02:00:26","modified_gmt":"2024-10-29T15:00:26","slug":"daily-life-agent-transformation","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/daily-life-agent-transformation\/","title":{"rendered":"\u200b\u200bFrom &#8216;There\u2019s an App For That&#8217; to &#8216;There\u2019s an Agent For That&#8217;: How AI Is Transforming Our Lives"},"content":{"rendered":"\n<p>Fifteen years ago, Apple coined the phrase &#8216;there&#8217;s an app for that&#8217; with its iconic <a href=\"https:\/\/www.youtube.com\/watch?v=szrsfeyLzyg\" target=\"_blank\" rel=\"noreferrer noopener\">iPhone 3G commercial<\/a>. A decade and a half later, App Store developers have generated <a href=\"https:\/\/www.apple.com\/newsroom\/2023\/05\/developers-generated-one-point-one-trillion-in-the-app-store-ecosystem-in-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">more than $1.1 trillion<\/a> in total billings and sales, demonstrating the power of an open ecosystem of choice across one easy to use platform.<\/p>\n\n\n\n<p>The technology industry has made significant strides since the early versions of mobile phones, from the rise of social media to the creation of electric vehicles, and the increasing popularity of cloud-based software. Just as the internet was hailed as the technological breakthrough of the 20th century, <a href=\"https:\/\/www.salesforce.com\/au\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">artificial intelligence (AI)<\/a> is already the most momentous advancement of the 21st. In less than two months, ChatGPT gained 100 million users, while Facebook, Instagram, Twitter, and Snapchat took two to five years to achieve the same milestone.<\/p>\n\n\n\n<p>These days, every technology company has an ambitious AI manifesto, with lofty visions of a utopian future where autonomous technology reigns supreme. But let&#8217;s take a moment to bring the conversation back down to earth. We\u2019re here to show you how AI is transforming everyday aspects of our lives in practical but meaningful ways. It\u2019s not about lofty visions of the future, it\u2019s about making your life easier \u2013 right now.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We\u2019re here to show you how AI is transforming everyday aspects of our lives in practical but meaningful ways. It\u2019s not about lofty visions of the future, it\u2019s about making your life easier \u2013 right now.<\/p>\n<cite>Adam Evans, SVP Product, Salesforce AI Platform<\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/NdHXMXxj48dSNroxJSu1Np.jpg\"  data-uuid=\"NdHXMXxj48dSNroxJSu1Np\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-moving-from-apps-towards-agents\"><strong>Moving from apps towards agents:<\/strong><\/h2>\n\n\n\n<p>Salesforce has been making hard stuff easy for 25 years \u2014 from moving to the cloud, unlocking the potential of data, and now, delivering the power of enterprise AI. Over the past four years, we\u2019ve completely reinvented the <a href=\"https:\/\/www.salesforce.com\/au\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Platform<\/a> to create a modern open ecosystem for building and customizing not just apps, this time, but <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">autonomous AI agents<\/a> across one easy-to-use platform: <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>. In fact, Salesforce and its partners will generate more than $2 trillion in revenue by 2028, fueled by artificial intelligence.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tHumans with Agents Drive Customer Success Together.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/au\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>AGENTFORCE IS HERE<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>Salesforce customers have already brought Agentforce to life by building <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-launch-zone-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">over 10,000 autonomous agents<\/a> designed to tackle specific business challenges. They learned that &#8220;if you can describe it, Agentforce can do it.&#8221; Just as Apple popularized apps, we believe this is the era of \u201c<strong>there\u2019s an agent for that<\/strong>.\u201d\u00a0<\/p>\n\n\n\n<p>Agentforce&#8217;s AI agents go beyond <a href=\"https:\/\/www.salesforce.com\/au\/service\/customer-service-chatbot\/what-is-a-chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">chatbots\u2019<\/a> or <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">copilots\u2019<\/a> conversational capabilities \u2014 they take action on your behalf. Whether it&#8217;s managing your schedule or resolving customer service issues, <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> make your life easier by tackling daily challenges, not adding to them. Agents are poised to become the primary gateway for consumers engaging with their favorite brands and companies. By addressing common frustrations with today\u2019s app overload, agents will streamline interactions and redefine how consumers experience brands, setting a new standard for the future.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"11261-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/10\/TAAFT-One-Pager-Final.png?w=1024\" alt=\"\" class=\"wp-image-11261\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png 1920w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"11261-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2024\/10\/TAAFT-One-Pager-Final.png?w=1024\" alt=\"\" class=\"wp-image-11261\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png 1920w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/10\/TAAFT-One-Pager-Final.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>In countless ways, modern businesses fail to meet the expectations of consumers. Forthcoming Salesforce AI agent research reveals that consumers are spending up to nine hours trying to resolve a single issue with customer service. And nearly a third walk away from these interactions without finding a solution. Thankfully, the days of endless hold music, shouting \u201cspeak to a representative,\u201d and endless rerouting, are nearly over.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-opentable-turns-to-agentforce-to-power-customer-service\"><strong>OpenTable turns to Agentforce to power customer service<\/strong><\/h2>\n\n\n\n<p>\u200b\u200b\u200b\u200bLet\u2019s take everyone\u2019s favorite restaurant reservation service, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/opentable\/\" target=\"_blank\" rel=\"noreferrer noopener\">OpenTable<\/a>, as an example here.&nbsp;<\/p>\n\n\n\n<p>Deeply integrated with Service Cloud, Agentforce will empower OpenTable&#8217;s support team by autonomously handling routine tasks, such as reservation changes and loyalty point redemptions, allowing agents to focus on delivering exceptional service in more complex situations. Instead of spending months planning for every scenario and hard-coding complicated decision trees, they intend to use Agentforce\u2019s intuitive natural language prompts and point-and-click configuration.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Deeply integrated with Service Cloud, Agentforce will empower OpenTable&#8217;s support team by autonomously handling routine tasks, such as reservation changes and loyalty point redemptions, allowing agents to focus on delivering exceptional service in more complex situations.<\/p>\n<cite>Adam Evans, SVP Product, Salesforce AI Platform<\/cite><\/blockquote>\n\n\n\n<p>The seamless integration with Salesforce allows the team to manage data effortlessly without coding, easily adjusting which information to display or hide and focusing on key data. With everything unified in one system, the business team can now provide faster, more effective support, significantly improving satisfaction for its global customer base. OpenTable is tackling consumers&#8217; top frustrations with customer service like limited self-service options and frequent transfers between departments, highlighted by the new Salesforce research. With AI agents, these pain points are being eliminated, creating a smoother, more satisfying customer experience for the brands we know and love.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13204\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024\" class=\"content-card__image\" alt=\"A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13114\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"How Conversation Design Enables Agentic AI\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Productivity Gap: New Survey Shows ANZ Sales Teams Are Betting On AI Agents To Help\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/11262\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-entering-an-agentic-world\"><strong>Entering an agentic world<\/strong><\/h2>\n\n\n\n<p>The ways we interact with technology will continue to evolve rapidly. AI agents, like those powered by Agentforce, are already becoming an essential part of how we work, communicate, and solve real-world problems.&nbsp;<\/p>\n\n\n\n<p>Despite initial skepticism about AI\u2019s role in everyday life, many consumers are ready to embrace its potential. And, according to the same research, one-third of consumers now prefer purchasing products through automated or digital means rather than interacting with a person. Nearly a third would opt for AI agents to get faster service, and 34% say they\u2019d work with an AI agent to avoid repeating themselves. This trend is especially pronounced among Gen Z and millennials, with almost one-third already comfortable with AI shopping on their behalf.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>AI agents, like those powered by Agentforce, are already becoming an essential part of how we work, communicate, and solve real-world problems.&nbsp;<\/p>\n<cite>Adam Evans, SVP Product, Salesforce AI Platform<\/cite><\/blockquote>\n\n\n\n<p>Much like the early days of apps 15 years ago, the potential of AI agents is only just beginning to unfold. While the grand visions of AI captivate us, it&#8217;s the real, tangible improvements in our daily experiences that make the biggest impact. We\u2019re at a pivotal moment where every business, CEO, manager, and employee has the chance to reimagine what it means to get work done. By embracing an agent-first approach, they can redefine their operations and stay ahead. From big purchasing decisions to everyday tasks, we can now say with confidence: There\u2019s an agent for that.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Meet <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a><\/li>\n\n\n\n<li>Read more on <a href=\"https:\/\/www.salesforce.com\/news\/stories\/inventing-future-of-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">how Agentforce is inventing the future of agents<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Fifteen years ago, Apple coined the phrase &#8216;there&#8217;s an app for that&#8217; with its iconic iPhone 3G commercial. A decade and a half later, App Store developers have generated more than $1.1 trillion in total billings and sales, demonstrating the power of an open ecosystem of choice across one easy to use platform. The technology [&hellip;]<\/p>\n","protected":false},"author":267,"featured_media":11260,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1099],"sf_theme":[1114],"sf_topic":[1092,1093,3552,1117],"sf_product":[3728,1131],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[],"sf_visibility":[],"coauthors":[3807],"class_list":["post-11262","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_topic-modern-work","sf_product-agentforce","sf_product-salesforce-platform","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How AI is Transforming Our Daily Lives in Practical Ways - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/daily-life-agent-transformation\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u200b\u200bFrom &#039;There\u2019s an App For That&#039; to &#039;There\u2019s an Agent For That&#039;: How AI Is Transforming Our Lives\" \/>\n<meta property=\"og:description\" content=\"Fifteen years ago, Apple coined the phrase &#8216;there&#8217;s an app for that&#8217; with its iconic iPhone 3G commercial. 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