{"id":11669,"date":"2025-02-06T05:00:00","date_gmt":"2025-02-06T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=11669"},"modified":"2025-02-10T23:45:38","modified_gmt":"2025-02-10T12:45:38","slug":"ai-agents-considerations-for-governments","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-agents-considerations-for-governments\/","title":{"rendered":"AI Agents Are a Door to Economic Growth; Policymakers Hold the Key"},"content":{"rendered":"\n

A new Salesforce white paper outlines key considerations for designing and using AI agents, and how global policymakers can adopt and unlock AI\u2019s full potential<\/em><\/p>\n\n\n\n

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Agentic AI<\/a> is here \u2014 and systems like Salesforce’s Agentforce<\/a> prove to be a powerful tool for economic growth and empowering human workers. In fact, for customers like Wiley<\/a>, Agentforce helped increase case resolutions by 40%, outperforming its previous chatbot and freeing up employees to focus on more complex cases. But the solution to increasing productivity and building trust is not as simple as implementing AI agents<\/a> immediately, according to a new Salesforce white paper<\/a>.\u00a0<\/strong><\/p>\n\n\n\n

For autonomous enterprise AI agents to be accepted in government and industry workspaces, they must operate within defined guardrails that ensure a smooth transfer of tasks to humans, be grounded in trusted enterprise data, and adhere to the highest standards of data privacy<\/a>, security, and accuracy.<\/p>\n\n\n\n

\u201cAI<\/a> itself has the potential to build trust, efficiency, and effectiveness in our institutions, with Salesforce research<\/a> showing 90% of constituents surveyed are open to using AI agents for government interactions, attracted by benefits like 24\/7 access, faster responses, and simplified processes,\u201d said Eric Loeb, EVP of Global Government Affairs at Salesforce.<\/p>\n\n\n\n