{"id":12088,"date":"2025-06-05T08:00:00","date_gmt":"2025-06-04T22:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=12088"},"modified":"2025-06-05T11:18:25","modified_gmt":"2025-06-05T01:18:25","slug":"it-security-stats-2025","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/it-security-stats-2025\/","title":{"rendered":"New Research Shows ANZ Security Leaders Are Optimistic about AI Agents, But Trust and Compliance Are Key"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em><em>IT security leaders across ANZ expect AI agents to be beneficial, yet most see significant readiness gaps in deploying proper safeguards<\/em><\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>As AI adoption accelerates and cyber threats increase, 75 per cent of Australian and New Zealand (ANZ) IT security leaders recognise their security practices need transformation. New data from the latest Salesforce <a href=\"https:\/\/www.salesforce.com\/form\/platform\/4th-state-of-it-security\/\">State of IT<\/a> survey also reveals unanimous optimism about <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/\">AI agents<\/a>, with 100% of security leaders &#8211; both in ANZ and globally &#8211; identifying at least one security concern that could be improved by agents.<br><\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"12086-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"900\" 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https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/AD_4nXcYSCSwmK9VtXFZY4wefnsjNIfEGentnGae0RTPSTT8ClEC2jkq0gx5UpMzzXTx4qseX39WwQTxCcSfy160Vfx2p2V-hhPNOWD9XMtWZzaUJjZ98hmjXw-B1zimWQbia8Yr0gHw0Q.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/AD_4nXcYSCSwmK9VtXFZY4wefnsjNIfEGentnGae0RTPSTT8ClEC2jkq0gx5UpMzzXTx4qseX39WwQTxCcSfy160Vfx2p2V-hhPNOWD9XMtWZzaUJjZ98hmjXw-B1zimWQbia8Yr0gHw0Q.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/AD_4nXcYSCSwmK9VtXFZY4wefnsjNIfEGentnGae0RTPSTT8ClEC2jkq0gx5UpMzzXTx4qseX39WwQTxCcSfy160Vfx2p2V-hhPNOWD9XMtWZzaUJjZ98hmjXw-B1zimWQbia8Yr0gHw0Q.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/AD_4nXcYSCSwmK9VtXFZY4wefnsjNIfEGentnGae0RTPSTT8ClEC2jkq0gx5UpMzzXTx4qseX39WwQTxCcSfy160Vfx2p2V-hhPNOWD9XMtWZzaUJjZ98hmjXw-B1zimWQbia8Yr0gHw0Q.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/AD_4nXcYSCSwmK9VtXFZY4wefnsjNIfEGentnGae0RTPSTT8ClEC2jkq0gx5UpMzzXTx4qseX39WwQTxCcSfy160Vfx2p2V-hhPNOWD9XMtWZzaUJjZ98hmjXw-B1zimWQbia8Yr0gHw0Q.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>Despite this hope, the survey of over 2,000 enterprise IT security leaders &#8211; including 100 in ANZ &#8211;\u00a0 highlights significant implementation challenges ahead\u200c. In ANZ, 58 percent worry their data foundation isn\u2019t set up to get the most out of <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\">agentic AI<\/a>, while another 58 per cent aren&#8217;t fully confident they have appropriate guardrails to deploy AI agents.<\/p>\n\n\n\n<p>But this hasn\u2019t stopped ANZ organisations from using agents for IT security; 36 per cent of local teams already integrate agents in their day-to-day operations, a figure that\u2019s anticipated to nearly double to 68 per cent over the next two years. IT security leaders expect a range of benefits as their use of agents ramps up, ranging from threat detection to sophisticated auditing of AI model performance.<\/p>\n\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cTrusted AI agents are built on trusted data. IT security teams that prioritise data governance will be able to augment their security capabilities with agents while protecting data and staying compliant.\u201d \u2013 Alice Steinglass, EVP &amp; GM, Salesforce Platform, Integration, and Automation<\/p>\n\n\n\n<p><strong>Why it matters:<\/strong> Both the professionals charged with protecting a company\u2019s data and systems and the bad actors looking to exploit vulnerabilities are <a href=\"https:\/\/www.morganstanley.com\/articles\/ai-cybersecurity-new-era\">increasingly adding<\/a> AI to their toolkits. Autonomous AI agents, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-security-ai-agents\/\">which help security teams cut down on manual work<\/a>, can free up humans\u2019 time for more complex problem solving. However, agentic AI deployments require robust <a href=\"https:\/\/www.salesforce.com\/blog\/data-centric-ai\/\">data infrastructure<\/a> and <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-for-privacy-security\/\">governance to be successful<\/a>.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tWhy Trust, Security, and Governance are Non-Negotiable in the Agentic AI Era.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/blog\/unified-trust-security-governance-for-agentic-solutions\/\" target=\"_blank\">\n\t\t\t\t<span>READ THE BLOG<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-by-the-numbers\"><strong>By the numbers:<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-left\"><strong>Security budgets ramp up as threats evolve<\/strong><\/p>\n\n\n\n<p>In addition to a familiar slate of risks like cloud security threats, malware, and phishing attacks, IT leaders now cite data poisoning \u2014 in which malicious actors compromise AI training data sets \u2014 among their top three concerns alongside cloud security threats and insider\/internal threats.<\/p>\n\n\n\n<p>Resources are rising in response: 71 per cent of ANZ organisations expect to boost security budgets in the coming year, slightly below the global average of 75 per cent.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/MostConcerningSecurityThreatsMostEffectiveSecurityTactics\/Embed1?:language=en-US&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p><strong>Complex regulatory environments add a wrinkle to AI implementation&nbsp;<\/strong><\/p>\n\n\n\n<p>While 74 per cent of ANZ IT security leaders believe <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-for-privacy-security\/\">AI agents offer compliance opportunities<\/a>, such as by improving adherence to privacy laws, 83 per cent say they also present compliance challenges. This may stem in part from an increasingly complex and evolving regulatory environment across industries, and is hampered by compliance processes that remain largely unautomated and prone to error.<\/p>\n\n\n\n<p>This complexity extends to the implementation of AI and automation. Only 48 per cent of ANZ IT security leaders are fully confident they can deploy AI agents in compliance with regulations and standards, while 85 per cent of organisations say they haven\u2019t fully automated their compliance processes.<\/p>\n\n\n\n<p>In addition to enhancing their data foundations for the AI era, more than half of the teams say they need to improve their overall security and compliance practices. In Australia and New Zealand, 61 per cent think their security and compliance practices are ready for AI agent development and use.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/SecurityComplianceandRegulatoryChanges\/Embed2?:language=en-US&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p><strong><strong>Data governance is a linchpin in enterprises\u2019 agentic evolution<\/strong><\/strong><\/p>\n\n\n\n<p>More than half of IT security leaders in ANZ doubt they have quality data needed for AI or the right setup for deployment. However, progress is being made. A recent global <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/cio-ai-trends\/?d=cta-body-promo-8\">survey<\/a> of CIOs found that budgets for data infrastructure and management are four times higher than those for AI, indicating that organisations are laying the necessary groundwork for broader implementation<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"12144-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1024\" alt=\"\" class=\"wp-image-12144\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png 1920w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"12144-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1024\" alt=\"\" class=\"wp-image-12144\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png 1920w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-3.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p><strong><strong>Trust is a cornerstone of successful AI, yet confidence is nascent<\/strong><\/strong><\/p>\n\n\n\n<p>A recent <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/anz-consumer-trust-ai-agents-2024\/\">consumer study <\/a>found that trust in companies is on a decline, with three-quarters of Australian consumers saying they trust companies less than they did a year ago. Additionally, sixty-nine per cent believe that advances in AI make trust even more important.<\/p>\n\n\n\n<p>IT security leaders across ANZ highlighted key areas where efforts are needed to earn trust:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>59% haven\u2019t perfected their ethical guidelines for AI use.<\/li>\n\n\n\n<li>68% aren\u2019t fully confident in the accuracy or explainability of their AI outputs.<\/li>\n\n\n\n<li>58% don\u2019t provide full transparency into how customer data is used in AI.<\/li>\n<\/ul>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/SecurityLeadersWhoAreFullyConfident\/Embed3?:language=en-US&#038;:sid=&#038;:redirect=auth&#038;:display_count=n&#038;:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p><strong>The customer view: <\/strong><a href=\"https:\/\/tech.asu.edu\/features\/asu-among-first-university-deploy-salesforces-new-ai-agent\" target=\"_blank\" rel=\"noreferrer noopener\">Arizona State University (ASU)<\/a> is among the first universities to leverage <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce,<\/a> Salesforce\u2019s digital labor platform for augmenting teams with trusted autonomous AI agents in the flow of work. ASU stresses the <a href=\"https:\/\/www.owndata.com\/blog\/from-compliance-to-innovation-asus-data-protection-transformation-with-own\" target=\"_blank\" rel=\"noreferrer noopener\">need for data relevancy,<\/a> especially as the university advances its AI initiatives. ASU implemented Salesforce-acquired Own backup, recovery, and archiving solutions, providing ASU with a comprehensive approach to data management, addressing their needs for backup, recovery, compliance, and innovation support.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"12146-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1024\" alt=\"\" class=\"wp-image-12146\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png 1920w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"12146-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1024\" alt=\"\" class=\"wp-image-12146\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png 1920w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/Copy-of-Stat-Card-Templates-\u2013-169-4.png?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1920px) 100vw, 1920px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13204\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024\" class=\"content-card__image\" alt=\"A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13114\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"How Conversation Design Enables Agentic AI\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Productivity Gap: New Survey Shows ANZ Sales Teams Are Betting On AI Agents To Help\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/12088\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-go-deeper\"><strong>Go deeper:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the full <a href=\"https:\/\/www.salesforce.com\/form\/platform\/4th-state-of-it-security\/\" target=\"_blank\" rel=\"noreferrer noopener\">State of IT: Security report<\/a><\/li>\n\n\n\n<li>Learn how Salesforce is powering a <a href=\"https:\/\/www.salesforce.com\/blog\/unified-trust-security-governance-for-agentic-solutions\" target=\"_blank\" rel=\"noreferrer noopener\">smarter agentic future with new governance enhancements<\/a><\/li>\n\n\n\n<li>Discover additional <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-developer-future-sentiment\/\" target=\"_blank\" rel=\"noreferrer noopener\">State of IT insights from the developer perspective<\/a><\/li>\n\n\n\n<li>Read more on <a href=\"https:\/\/www.salesforce.com\/news\/stories\/does-ai-lie\/\" target=\"_blank\" rel=\"noreferrer noopener\">why trust and guardrails are even more critical in the age of AI<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-methodology\"><strong>Methodology:<\/strong><\/h4>\n\n\n\n<p>Data is sourced from a security, privacy, and compliance leader segment of a double-anonymous survey of IT decision-makers conducted from December 24, 2024 through February 3, 2025. Respondents represented Australia, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, India, Indonesia, Ireland, Israel, Italy, Japan, Mexico, the Netherlands, New Zealand, Norway, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, the United Arab Emirates, the United Kingdom, and the United States.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>IT security leaders across ANZ expect AI agents to be beneficial, yet most see significant readiness gaps in deploying proper safeguards As AI adoption accelerates and cyber threats increase, 75 per cent of Australian and New Zealand (ANZ) IT security leaders recognise their security practices need transformation. New data from the latest Salesforce State of [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":12085,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1099],"sf_theme":[1114],"sf_topic":[4027,1092,1183,1093,3552],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1515],"sf_collection":[],"sf_visibility":[1539],"coauthors":[],"class_list":["post-12088","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-data","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_location-anz"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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