{"id":12166,"date":"2025-06-03T05:00:00","date_gmt":"2025-06-03T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=12166"},"modified":"2025-06-03T23:53:11","modified_gmt":"2025-06-03T13:53:11","slug":"slack-collaboration-in-salesforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/slack-collaboration-in-salesforce\/","title":{"rendered":"Slack and Salesforce Just Got Seamless: One Conversation, Full Context, Unlimited Action"},"content":{"rendered":"\n

To eliminate fragmented workflows, Salesforce is embedding Slack directly into its CRM, creating a single space for teams to collaborate and take action with complete customer context<\/em><\/p>\n\n\n\n

New Salesforce channels unify Salesforce records and customer data with Slack conversations in a single, connected experience across both Slack and Salesforce to power fast, flexible, data-centric collaboration with human and agentic teammates<\/em><\/p>\n\n\n\n

Extending Slack\u2019s platform integration, Tableau Next is now available directly in Slack, giving every team member access to vital data and insights, right in the flow of work<\/em><\/p>\n\n\n\n

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From the moment Salesforce acquired Slack, the company has been on a mission to profoundly reimagine how teams work together. First, Slack integrations rolled out across the Salesforce applications<\/a>. Then Sales teams\u2019 data was brought into Slack<\/a>. Last year, Salesforce records joined agents and AI in Slack<\/a>. Now, the next major step in the journey: embedding Slack’s powerful collaborative capabilities into the #1 AI CRM.\u00a0<\/p>\n\n\n\n

Today, Salesforce is changing how work happens\u200c \u2014 \u200cby eliminating the gaps between conversations and customer data, so humans and AI agents can solve problems, make decisions, and move work forward in one shared space. Slack structures work around conversations \u2014 by team, project, or topic \u2014 while Salesforce organizes around customer records like accounts and opportunities. When these two approaches are combined in Salesforce\u2019s deeply unified platform, people and agents can work together anywhere with shared context and a real-time view of the customer. It\u2019s a new model where work happens inside the conversation, not around it, moving business forward faster by bringing together the data teams need with the people they rely on to take action.<\/p>\n\n\n\n

Bringing Slack into Salesforce is a milestone within the broader strategy to bring together every app, every piece of data, every workflow, every bit of metadata, and every AI agent into a single, intelligent, unified platform. Slack now plays a central role \u2014 not just as a collaboration app, but as the operating system for work for the enterprise, where people and agents can unlock greater employee productivity. <\/p>\n\n\n\n

Salesforce Channels: Bridging CRM and Collaboration for the Future of Work<\/strong><\/h4>\n\n\n\n

Organizations have always struggled with scattered information, managing deals, leads, and service cases across disconnected tools. Salesforce channels<\/strong> are a new type of Slack channel that turns CRM records into real-time, AI-powered conversations. Linking Salesforce records like Accounts, Opportunities, and custom objects with Slack conversations brings real-time collaboration into the Salesforce interface. Salesforce channels are bi-directional and fully accessible in both Salesforce and Slack, giving teams one connected space to break down silos, collaborate, and take action, instead of switching tabs or chasing updates across apps.<\/p>\n\n\n

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