{"id":12220,"date":"2025-06-25T08:00:00","date_gmt":"2025-06-24T22:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=12220"},"modified":"2025-06-25T08:27:18","modified_gmt":"2025-06-24T22:27:18","slug":"el-jannah-experience-agentforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/el-jannah-experience-agentforce\/","title":{"rendered":"El Jannah Elevates Its Guest Experience With Agentforce"},"content":{"rendered":"\n

El Jannah<\/a> is a popular Australian quick-service restaurant specialising in Lebanese charcoal chicken and Middle Eastern cuisine. As the business has grown nationally, it’s turned to Agentforce<\/a>, Salesforce\u2019s digital labour platform, to provide a fast and effective guest experience, before people arrive at its restaurant locations.<\/p>\n\n\n\n

Why it\u2019s important<\/strong>: Australian businesses recognise that inefficient processes and technology can be a drain on productivity<\/a>, with more than half of local customers agreeing that poor customer service, out-of-stock products, and long check out times will influence them to abandon their purchases.\u00a0\u00a0<\/p>\n\n\n\n

From the founding of its first, family-run shop in Granville in 1998, El Jannah now has more than 50 locations across New South Wales, Victoria, and the Australian Capital Territory. But with a rapidly growing number of franchise locations, El Jannah has experienced operational challenges including inconsistent service and delayed responses to customer queries.. <\/p>\n\n\n\n

Its expansion has also highlighted the need for a unified system to enhance efficiency and customer satisfaction, and help the business consolidate customer data and integrate lead management.<\/p>\n\n\n\n