{"id":13073,"date":"2026-02-06T09:45:59","date_gmt":"2026-02-05T22:45:59","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13073"},"modified":"2026-02-06T09:46:00","modified_gmt":"2026-02-05T22:46:00","slug":"connectivity-report-announcement-2026","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/connectivity-report-announcement-2026\/","title":{"rendered":"Multi-Agent Adoption to Surge 73% by 2027 in Australia as Enterprises Race Toward Agentic Transformation \u2013 Unified Architecture Key to Success"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em><em>As agent adoption hits critical mass, 98% of IT leaders in Australia say AI agent success depends on integration across systems<\/em><\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em><em>IT leaders are turning to API-driven architectures to connect multi-agents and prevent fragmented infrastructure and shadow AI from stalling innovation<\/em><\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>The transition to an <a href=\"https:\/\/www.salesforce.com\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a>, where humans and AI agents work together, is gaining momentum as organisations in Australia currently use an average of 11 agents with the number projected to climb 73% within two years. Already, 87% of Australian organisations report that most or all teams and functions have adopted AI agents.* However, Australian IT leaders face looming orchestration and governance challenges: 50% of agents currently operate in isolated silos versus part of a multi-agent system, resulting in disconnected workflows, redundant automations, and the potential risk of <a href=\"https:\/\/www.cio.com\/article\/2150142\/10-ways-to-prevent-shadow-ai-disaster.html\" target=\"_blank\" rel=\"noreferrer noopener\">shadow AI<\/a>.\u00a0<\/p>\n\n\n\n<p>To address these issues, the research also uncovered that respondents are turning to API-driven architectures as a unified foundation to connect, orchestrate, and govern multi-agents and drive AI success.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-key-findings-from-salesforce-s-11th-annual-connectivity-benchmark-report\"><strong>Key Findings from Salesforce&#8217;s 11th Annual Connectivity Benchmark Report:<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-the-road-to-multi-agents\"><strong>The Road to Multi-Agents<\/strong><\/h4>\n\n\n\n<p>As adoption hits critical mass, AI agents are no longer experimental \u2014 they are becoming the primary driver of enterprise productivity. Australian IT leaders are focused on using diverse agentic solutions and establishing agent communication protocols to manage their fleet of agents.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>High expectations: <\/strong>99% of IT leaders say agents already have improved or that they expect them to improve employee experiences, and 94% believe they will free developers to focus on higher-value work.<\/li>\n\n\n\n<li><strong>Diverse development:<\/strong> On average, organisations report that their existing AI agents were developed through various methods, split across:\n<ul class=\"wp-block-list\">\n<li>Prebuilt SaaS agents (35%)<\/li>\n\n\n\n<li>Embedded agents within enterprise platforms (33%)<\/li>\n\n\n\n<li>Custom-built in-house (31%)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Protocol adoption:<\/strong> As organisations deploy AI agents, they are actively supporting, or planning to support, a range of standards or protocols to manage and connect them, with high levels of interest in:\n<ul class=\"wp-block-list\">\n<li>Agent Communication Protocol (45%)<\/li>\n\n\n\n<li>Universal Tool Calling Protocol (44%)<\/li>\n\n\n\n<li>Agent Network Protocol (41%)<\/li>\n\n\n\n<li>Agent-to-Agent Protocol (39%)<\/li>\n\n\n\n<li>Model Context Protocol (39%)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13100-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=1024\" alt=\"\" class=\"wp-image-13100\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"13100-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=1024\" alt=\"\" class=\"wp-image-13100\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-2.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"wp-block-heading\" id=\"h-the-orchestration-and-governance-gap\"><strong>The Orchestration and Governance Gap<\/strong><\/h4>\n\n\n\n<p>A critical orchestration and governance gap is emerging as enterprises race to deploy AI agents everywhere. While adoption is high, the infrastructure supporting it needs to be more integrated to support a multi-agent workforce that can collaborate and securely leverage data from across the enterprise.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>App and agent sprawl: <\/strong>The number of apps in Australian enterprises grew from 974 to 1,081 year-over-year with only 22% of them integrated together. With integration challenges and agent silos, 96% of IT leaders are concerned that agents will introduce more complexity than value.<\/li>\n\n\n\n<li><strong>Top hurdles: <\/strong>The primary challenges currently hamper agentic transformation:\n<ul class=\"wp-block-list\">\n<li>Lack of internal expertise in AI\/agent design (45%)<\/li>\n\n\n\n<li>Risk management, compliance\/security and\/or legal implications (44%)<\/li>\n\n\n\n<li>Limited trust in autonomous decision making (40%)<\/li>\n\n\n\n<li>Legacy infrastructure or system incompatibility (34%)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Data barriers:<\/strong> 98% of organisations experience barriers to using data for AI use cases, with 43% identifying outdated IT architecture\/infrastructure due to data silos\/disconnected systems as a top blocker.\u00a0<\/li>\n\n\n\n<li><strong>Rise of shadow AI:<\/strong> More than half (51%) of organisations cite cross-application data governance as a top integration challenge. An estimated one-fifth of APIs are currently ungoverned, on average, and only 54% of organisations have a centralised governance framework with formal oversight for their agentic capabilities.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13101-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=1024\" alt=\"\" class=\"wp-image-13101\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"13101-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=1024\" alt=\"\" class=\"wp-image-13101\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h4 class=\"wp-block-heading\" id=\"h-building-a-unified-foundation\"><strong>Building a Unified Foundation<\/strong><\/h4>\n\n\n\n<p>TTo bridge the integration gaps, Australian IT leaders are moving toward a unified foundation. By using APIs as the &#8220;connective tissue,&#8221; organisations can transform fragmented AI tools into a cohesive, multi-agent system where agents can safely communicate, share data context, and execute tasks across the entire IT estate.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Connectivity mandate<\/strong>: 98% of Australian IT leaders agree that AI agent success depends on seamless data integration across all systems.\u00a0<\/li>\n\n\n\n<li><strong>Architecture shift:<\/strong> 96% of IT leaders agree that AI agent success will require IT architecture to become more API-driven, where APIs are fundamental building blocks for connecting applications, data, and AI across an enterprise.<\/li>\n\n\n\n<li><strong>Accelerating integration: <\/strong>More than a quarter (26%) of teams are already leveraging APIs to speed up integration across systems.<\/li>\n\n\n\n<li><strong>APIs for AI:<\/strong> More than a third (38%) of Australian organisations are already using APIs to connect and govern AI today.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13102-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=1024\" alt=\"\" class=\"wp-image-13102\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"13102-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=1024\" alt=\"\" class=\"wp-image-13102\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Newsroom-Australia-Image-3_abeb7a.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 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content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Productivity Gap: New Survey Shows ANZ Sales Teams Are Betting On AI Agents To Help\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/13073\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-multi-agents-in-action\"><strong>Multi-Agents in Action<\/strong><\/h4>\n\n\n\n<p>Early AI agent adopters are already demonstrating how a unified foundation can move agents from experimental silos into core business operations where multiple AI systems can work together:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/12\/04\/astrazeneca-agentforce-life-sciences-customer-engagement\/\" target=\"_blank\" rel=\"noreferrer noopener\">AstraZeneca<\/a>, a global, science-led biopharmaceutical company, selected <a href=\"https:\/\/www.salesforce.com\/life-sciences\/cloud\/customer-engagement\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Life Sciences for Customer Engagement<\/a> to help transform its customer engagement globally, fostering stronger relationships with healthcare professionals (HCPs) through data-driven, AI-powered engagement. Extending its composable architecture with <a href=\"https:\/\/www.salesforce.com\/news\/stories\/mulesoft-agent-fabric-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft Agent Fabric<\/a>, AstraZeneca will orchestrate internal and external agent actions across field engagement, commercial operations, and different brands and regions, allowing its care teams and AI agents to work seamlessly together.<\/li>\n\n\n\n<li>r.Potential, an enterprise intelligence company that delivers strategic insights to help executives optimise their workforce, is using Salesforce\u2019s core platform and <a href=\"https:\/\/www.salesforce.com\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> to develop its solutions. And with MuleSoft Agent Fabric, the company has the secure and governed foundation to orchestrate Agentforce, other specialised agents, and MCP tools to analyze external context and proprietary data and generate C-level insights.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The true success of an Agentic Enterprise isn\u2019t found in the sheer number of agents deployed but the overall effectiveness of those agents.<\/p>\n<cite>Andrew Comstock, SVP and GM, MuleSoft, Salesforce<\/cite><\/blockquote>\n\n\n\n<p><strong>Perspectives:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>&#8220;The true success of an Agentic Enterprise isn\u2019t found in the sheer number of agents deployed, but the overall effectiveness of those agents. We need to think about how\u00a0 they are discovered, governed, and orchestrated to work together. As we move into this multi-agent era, the role of IT is evolving from managing silos to building a unified foundation as the central control plane that allows multi-agent systems to be safe, reliable, and scalable.&#8221; &#8211; Andrew Comstock, SVP and GM of MuleSoft, Salesforce<\/li>\n\n\n\n<li>&#8220;This year\u2019s Salesforce and Deloitte Digital research findings highlight a critical inflection point where organisations must move from simply deploying agents to operationalising them at scale. Success requires reimagining integration strategies to build a foundation that is sustainable and secure. By establishing API-driven guardrails, enterprises can ensure their agentic transformation is ready for the demands of the modern enterprise.&#8221;- Kurt Anderson, Managing Director and API Transformation Leader, Deloitte Consulting LLP<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Download the <a href=\"https:\/\/www.mulesoft.com\/lp\/reports\/connectivity-benchmark\" target=\"_blank\" rel=\"noreferrer noopener\">Connectivity Benchmark Report<\/a><\/li>\n\n\n\n<li>Get more insights on the report from the <a href=\"https:\/\/blogs.mulesoft.com\/news\/connectivity-benchmark-report\/\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft Blog<\/a><\/li>\n\n\n\n<li>Read how enterprises can prepare for <a href=\"https:\/\/www.salesforce.com\/news\/stories\/preparing-for-multi-agent-systems\/\" target=\"_blank\" rel=\"noreferrer noopener\">multi-agents<\/a><\/li>\n\n\n\n<li>Learn about the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/mulesoft-agent-fabric-automated-agent-discovery-\/\" target=\"_blank\" rel=\"noreferrer noopener\">new automated agent discovery capabilities<\/a> in MuleSoft Agent Fabric<\/li>\n\n\n\n<li>Dive deep into the <a href=\"https:\/\/www.mulesoft.com\/lp\/ebook\/mulesoft-agent-fabric-technical-overview\" target=\"_blank\" rel=\"noreferrer noopener\">technical foundations of MuleSoft Agent Fabric<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong><em>Methodology: <\/em><\/strong><em>Salesforce\u2019s 11th annual Connectivity Benchmark Report, in collaboration with Vanson Bourne and with insights from Deloitte Digital, uses survey data from interviews with 1,050 IT leaders across the globe. We conducted this double-anonymous online survey between October and November 2025 across the United States, the United Kingdom, France, Germany, the Netherlands, Australia, Singapore, Hong Kong, and Japan. We ensured that only suitable participants responded to the survey using a rigorous, multilevel screening process. Respondents are all IT leaders with managerial positions or above in an IT department. All respondents work at an enterprise organisation (defined as having at least 1,000 employees) in the public or private sector.<\/em><\/p>\n\n\n\n<p><em>The data in this announcement is specifically based on responses from the 100 IT leaders in Australia.<\/em><\/p>\n\n\n\n<p><em>Please see <\/em><a href=\"http:\/\/www.deloitte.com\/us\/about\" target=\"_blank\" rel=\"noreferrer noopener\"><em>www.deloitte.com\/us\/about<\/em><\/a><em> for a detailed description of their legal structure.\u00a0<\/em><\/p>\n\n\n\n<p><em>*AI agents are defined as the newest type of AI that can understand natural language, reason about goals, make decisions, and carry out tasks on its own. Agentic AI can coordinate with people, systems, or even other agents to achieve outcomes without step-by-step human input. Examples: virtual assistants that handle complex support cases end-to-end, AI tools that schedule meetings and send follow-ups, or systems that monitor operations and take corrective actions automatically.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>As agent adoption hits critical mass, 98% of IT leaders in Australia say AI agent success depends on integration across systems IT leaders are turning to API-driven architectures to connect multi-agents and prevent fragmented infrastructure and shadow AI from stalling innovation The transition to an Agentic Enterprise, where humans and AI agents work together, is [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":13107,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1099],"sf_theme":[4207],"sf_topic":[4227,4027,4208],"sf_product":[1122],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1515],"sf_collection":[],"sf_visibility":[1539],"coauthors":[],"class_list":["post-13073","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_product-mulesoft","sf_location-anz"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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