{"id":13313,"date":"2026-04-15T05:00:00","date_gmt":"2026-04-15T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13313"},"modified":"2026-04-16T01:24:45","modified_gmt":"2026-04-15T15:24:45","slug":"agent-fabric-control-plane-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/agent-fabric-control-plane-announcement\/","title":{"rendered":"Salesforce Advances Agent Fabric: New Guided Determinism and Governance Controls to Scale Multi-Vendor AI Faster\u00a0"},"content":{"rendered":"\n<p><em>Expanded agent and MCP discovery, advanced capabilities for deterministic orchestration, and LLM governance give customers a trusted control plane for enterprise-grade agent management&nbsp;<\/em><\/p>\n\n\n\n<p><em>Agentic Enterprises like Capita, Alcon, and Diabsolut are managing and orchestrating hundreds of agents across diverse AI platforms<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>While the <a href=\"https:\/\/my.idc.com\/getdoc.jsp?containerId=prUS53765225&amp;_gl=1*1xbx6s8*_ga*NTYzNzgzNjUyLjE3NTMxNTE1MjY.*_ga_541ENG1F9X*czE3NTYyMTgyMTAkbzY2JGcxJHQxNzU2MjE4MjE4JGo1MiRsMCRoMA..*_gcl_au*MTkxODQzMjIwLjE3NTAwNzkyODYuMTA0NzQzNjYzNC4xNzU0NDI1OTM4LjE3NTQ0MjU5Mzg&amp;utm_source=linkedin&amp;utm_medium=idc&amp;utm_term=be667bc4-c04c-403c-ae5b-489a41ce6da8\" target=\"_blank\" rel=\"noreferrer noopener\">opportunity for AI is clear<\/a>, learnings from the first wave of adoption have revealed a consistent hurdle: To scale faster, enterprises need more granular control. Not every business process needs to be fully agentic, and not every task should be routed to the same expensive model. Customers want greater choice to optimize these decisions based on real-time performance and cost, but they currently lack the oversight to do so across a fragmented landscape of agents and platforms.<\/p>\n\n\n\n<p>Salesforce today announces a major expansion of Agent Fabric, delivering a trusted agent control plane for your rapidly evolving multi-vendor AI landscape. Agent Fabric now brings automated discovery, intuitive authoring, and centralized LLM governance to your entire Agentic Enterprise. Every handoff, every model selection, every decision \u2014 optimized for cost and risk, without sacrificing speed.<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13311-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"642\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image1.png?w=1024\" alt=\"Agent Fabric unifies your AI assets with governance controls and monitoring dashboards\" class=\"wp-image-13311\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png 1999w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=300&amp;h=188 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=768&amp;h=481 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=1024&amp;h=642 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=1536&amp;h=963 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=264&amp;h=165 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=500&amp;h=313 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=678&amp;h=425 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=150&amp;h=94 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=308&amp;h=193 308w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=1218&amp;h=763 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Agent Fabric unifies your AI assets with governance controls and monitoring dashboards<\/em>.<\/figcaption><\/figure>\n<div id=\"13311-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"1253\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image1.png?w=1024\" alt=\"Agent Fabric unifies your AI assets with governance controls and monitoring dashboards\" class=\"wp-image-13311\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png 1999w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=300&amp;h=188 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=768&amp;h=481 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=1024&amp;h=642 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=1536&amp;h=963 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=264&amp;h=165 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=500&amp;h=313 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=678&amp;h=425 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=150&amp;h=94 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=308&amp;h=193 308w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image1.png?w=1218&amp;h=763 1218w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><figcaption class=\"wp-element-caption\"><em>Agent Fabric unifies your AI assets with governance controls and monitoring dashboards<\/em>.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>Since its <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/mulesoft-agent-fabric-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">launch<\/a> in September 2025, Agent Fabric has managed and coordinated thousands of agentic instances for customers \u2014 from the world\u2019s largest enterprises like Capita to specialized industry providers like Alcon and Diabsolut \u2014 enabling them to discover, govern, orchestrate, and observe agents across their enterprise with complete interoperability.<\/p>\n\n\n\n<p><em>\u201cAgent Fabric lets us deploy a coordinated network of agents, quickly and safely. It provides a single governed, agentic layer for our implementation solution. Simply start in Slack to ask for support on projects like workshop planning, user stories, and solution design. The best-fit resources are engaged, whether that\u2019s pulling best practices through Certinia and SharePoint MCPs or using Agentforce and other homegrown agents. Now, tasks that previously took days are completed in seconds. Agent Fabric is how we scale AI without losing control.&#8221; <\/em><strong><em>\u2014 John Pettifor, SVP, Innovation, Diabsolut<\/em><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-what-s-new\"><strong>What\u2019s New<\/strong><\/h4>\n\n\n\n<p><strong>Shortening the Path to Production for AI:&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Expanded <\/em><a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/mulesoft-agent-fabric-automated-agent-discovery\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Agent Scanners<\/em><\/a> \u2014 Automated discovery now covers MCP servers and new platforms including Amazon Bedrock, Microsoft Foundry, and GoDaddy \u2014 accelerating visibility and registration across AI assets with secure OAuth authentication.<\/li>\n\n\n\n<li><em>Visual Authoring Canvas<\/em> \u2014 Use a new drag-and-drop interface alongside <a href=\"https:\/\/www.mulesoft.com\/platform\/api\/vibes\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft Vibes<\/a> to map workflows and human checkpoints, streamlining how developers discover best-fit agents and generate the necessary project scaffolding.<\/li>\n\n\n\n<li><a href=\"https:\/\/blogs.mulesoft.com\/news\/mcp-bridge\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>MCP Bridge<\/em><\/a> \u2014 Make existing APIs agent-ready by enabling MCP at scale. And extend enterprise-grade security and rate-limiting without changing code.<\/li>\n\n\n\n<li><a href=\"https:\/\/blogs.mulesoft.com\/news\/informatica-mcp-servers\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Informatica-hosted MCPs<\/em><\/a> \u2014 Pull Informatica&#8217;s data quality and governance MCP servers directly into your workflows \u2014 automatically available in <a href=\"https:\/\/www.mulesoft.com\/platform\/exchange\" target=\"_blank\" rel=\"noreferrer noopener\">Agent Registry<\/a> so every agent interaction starts with trusted, governed data.<\/li>\n<\/ul>\n\n\n\n<p><strong>Bringing Rigor and Oversight to Agent Interactions and Multi-Agent Orchestration:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Agent Script for <\/em><a href=\"https:\/\/www.mulesoft.com\/ai\/agent-broker\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Agent Broker<\/em><\/a> \u2014 Bring the same guided determinism that powers <a href=\"https:\/\/www.salesforce.com\/agentforce\/script\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> to Agent Broker, letting you define fixed handoff rules while LLMs handle the reasoning in between. Goal-based, autonomous agents paired with trusted, codified workflows result in more consistent and reliable outcomes.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13312-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"639\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2.png?w=1024\" alt=\"Set up multi-agent workflows in Agent Broker with guided determinism through a visual authoring canvas and Agent Script\" class=\"wp-image-13312\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png 1999w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=300&amp;h=187 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=768&amp;h=479 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=1024&amp;h=639 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=1536&amp;h=959 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=264&amp;h=165 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=500&amp;h=312 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=678&amp;h=423 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=150&amp;h=94 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=309&amp;h=193 309w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=1218&amp;h=760 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Set up multi-agent workflows in Agent Broker with guided determinism through a visual authoring canvas and Agent Script<\/em><\/figcaption><\/figure>\n<div id=\"13312-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"1248\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/04\/image2.png?w=1024\" alt=\"Set up multi-agent workflows in Agent Broker with guided determinism through a visual authoring canvas and Agent Script\" class=\"wp-image-13312\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png 1999w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=300&amp;h=187 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=768&amp;h=479 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=1024&amp;h=639 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=1536&amp;h=959 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=264&amp;h=165 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=500&amp;h=312 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=678&amp;h=423 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=150&amp;h=94 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=309&amp;h=193 309w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/04\/image2.png?w=1218&amp;h=760 1218w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><figcaption class=\"wp-element-caption\"><em>Set up multi-agent workflows in Agent Broker with guided determinism through a visual authoring canvas and Agent Script<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><em>LLM Governance on <\/em><a href=\"https:\/\/www.mulesoft.com\/platform\/ai-gateway\" target=\"_blank\" rel=\"noreferrer noopener\"><em>AI Gateway<\/em><\/a> \u2014 Standardize token management and compliance across your entire multi-LLM stack. Enforce routing rules, unify access, and control costs from a central point, helping to ensure that your data stays safe and your budget stays on track.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.mulesoft.com\/ai\/trusted-agent-identity\/announcement\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Trusted Agent Identity<\/em><\/a> \u2014 Enable agents to execute actions using specific user permissions. For high-stakes tasks like money movement or legal review, receive a mobile approval request, keeping every privileged operation verified and auditable.<\/li>\n\n\n\n<li><em>Controlled Registration<\/em> \u2014 Selectively register only the agents and tools that meet your business rules, helping to ensure that teams build with authorized, vetted assets.<\/li>\n\n\n\n<li><em>Expanded Model Choice<\/em> \u2014 Use Salesforce&#8217;s reasoning engine and LLMs, alongside OpenAI and Gemini, to extend Salesforce&#8217;s built-in trust and data security to interactions across your ecosystem.<\/li>\n<\/ul>\n\n\n\n<p>Agent Fabric is also available in new regions, including Canada and Japan, and now supports <a href=\"https:\/\/www.mulesoft.com\/platform\/api\/multi-cloud-integration-runtime-fabric\" target=\"_blank\" rel=\"noreferrer noopener\">Runtime Fabric<\/a> deployment, letting you run guardrails directly on your own infrastructure for private cloud and on-premises workloads.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13204\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024\" class=\"content-card__image\" alt=\"A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=768&amp;h=432 768w, 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https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13114\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"How Conversation Design Enables Agentic AI\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Productivity Gap: New Survey Shows ANZ Sales Teams Are Betting On AI Agents To Help\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/13313\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-perspectives\"><strong>Perspectives<\/strong><\/h4>\n\n\n\n<p><em>&#8220;Agent Fabric is the foundation of our multi-agent evolution \u2014 it brings all of our agents under one umbrella, helping them discover each other at runtime and intelligently route tasks based on intent. This is how we will redefine the customer experience and change our business.&#8221; <\/em><strong><em>\u2014 <\/em><\/strong><strong><em>Sreenivasa Patibandla, Director, System Integrations &amp; APIs, Alco<\/em><\/strong><strong><em>n<\/em><\/strong><\/p>\n\n\n\n<p><em>\u201cOperating against a constantly shifting AI landscape is challenging \u2014 especially as agent adoption matures. Agent Fabric gives you total oversight over your AI landscape. It allows you to turn a fragmented collection of agents into a unified, high-performance digital workforce.\u201d <\/em><strong><em>\u2014 Andrew Comstock, SVP &amp; GM, MuleSoft<\/em><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-availability-nbsp\"><strong>Availability<\/strong>&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agent Fabric and Infrastructure: Available today in new regions, Canada and Japan, with Flex Gateway support for Runtime Fabric.&nbsp;<\/li>\n\n\n\n<li>Agent Governance: AI Gateway, MCP Bridge, and Trusted Agent Identity with mobile authorization for high-risk agent actions are generally available today.&nbsp;<\/li>\n\n\n\n<li>Agent Broker: Beta for deterministic orchestration begins in April 2026. Full GA, including the visual authoring canvas and Salesforce model support, arrives in June 2026.<\/li>\n\n\n\n<li>Agent Scanners: Support for additional platforms, Amazon Bedrock, Microsoft Foundry, and GoDaddy is available today. Support for MCP servers arrives in May, followed by OAuth in June.<\/li>\n<\/ul>\n\n\n\n<p><em>This article may include references to services or features that are still in development and are unreleased. Customers should make their purchase decision based on fully released and available features.<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more-nbsp\"><strong>Learn More<\/strong>&nbsp;<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Get an <a href=\"https:\/\/www.mulesoft.com\/ai\/agent-fabric\" type=\"link\" id=\"https:\/\/www.mulesoft.com\/ai\/agent-fabric\" target=\"_blank\" rel=\"noreferrer noopener\">overview of Agent Fabric<\/a><\/li>\n\n\n\n<li>See what\u2019s <a href=\"https:\/\/youtu.be\/jWwgboa_z8Y\" type=\"link\" id=\"https:\/\/youtu.be\/jWwgboa_z8Y\" target=\"_blank\" rel=\"noreferrer noopener\">new with Agent Fabric<\/a><\/li>\n\n\n\n<li>Explore how to <a href=\"https:\/\/www.mulesoft.com\/ai\/agent-fabric\" target=\"_blank\" rel=\"noreferrer noopener\">eliminate agent sprawl&nbsp;<\/a><\/li>\n\n\n\n<li>Discover how <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-headless-360-announcement\/\" type=\"link\" id=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-headless-360-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Headless 360 powers the Agentic Enterprise<\/a><\/li>\n\n\n\n<li>Find ready-to-install <a href=\"http:\/\/agentexchange.salesforce.com\/new\" type=\"link\" id=\"http:\/\/agentexchange.salesforce.com\/new\" target=\"_blank\" rel=\"noreferrer noopener\">solutions and consultants for every business need<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Expanded agent and MCP discovery, advanced capabilities for deterministic orchestration, and LLM governance give customers a trusted control plane for enterprise-grade agent management&nbsp; Agentic Enterprises like Capita, Alcon, and Diabsolut are managing and orchestrating hundreds of agents across diverse AI platforms While the opportunity for AI is clear, learnings from the first wave of adoption [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":13310,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[4225],"sf_theme":[4207],"sf_topic":[4227,4027,1092],"sf_product":[3728],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-13313","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-product-2","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-artificial-intelligence","sf_product-agentforce","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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