{"id":13503,"date":"2026-06-17T09:00:00","date_gmt":"2026-06-16T23:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13503"},"modified":"2026-06-18T13:16:59","modified_gmt":"2026-06-18T03:16:59","slug":"agentforce-world-tour-melbourne-2026","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-world-tour-melbourne-2026\/","title":{"rendered":"Human-AI Collaboration Takes Centre Stage at Agentforce World Tour Melbourne 2026"},"content":{"rendered":"\n<p>Thousands of Trailblazers are expected at the Melbourne Convention and Exhibition Centre today as <a href=\"https:\/\/www.salesforce.com\/au\/events\/world-tour\/melbourne26\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce World Tour Melbourne<\/a> brings to life how Australian businesses are embracing the future of autonomous, trusted artificial intelligence.<\/p>\n\n\n\n<p>Across more than 24 sessions, the event showcases how humans and <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents <\/a>are delivering enterprise efficiency and deeper customer relationships, featuring customers such as <strong>Kogan<\/strong>, <strong>EasyPark<\/strong>, and <strong>OVO Energy<\/strong>.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-service-ai-agents-edition-2026\/\">According to new Salesforce research<\/a>, 76 per cent of Australian service leaders are prioritising customer-facing AI spending, significantly outpacing the global average. At the same time, these service leaders are also maintaining high levels of trust in AI agents for complex troubleshooting (80 per cent) and sensitive tasks (74 per cent). This is despite navigating stricter regulatory constraints (83 per cent) than their global peers.<br><br>&#8220;We are moving past the experimental phase of AI into something far more impactful,&#8221; said <strong>Leandro Perez, SVP &amp; Chief Marketing Officer ANZ, Salesforce<\/strong>. &#8220;By putting AI agents into production alongside human teams, ANZ businesses are driving undeniable, measurable impact today.&#8221;&nbsp;<\/p>\n\n\n\n<p>\u201cAustralian service professionals are no longer asking whether to use AI, but are focused on how to use it to handle more complex customer-facing work, responsibly\u201d<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13538-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=1024\" alt=\"Leandro Perez presents on stage at Agentforce World Tour Melbourne\" class=\"wp-image-13538\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg 3000w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=1536&amp;h=1025 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=2048&amp;h=1366 2048w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=500&amp;h=334 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=289&amp;h=193 289w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">Leandro Perez, SVP and CMO ANZ, Salesforce presents during the keynote at Agentforce World Tour Melbourne. <\/figcaption><\/figure>\n<div id=\"13538-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"3000\" height=\"2001\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=1024\" alt=\"Leandro Perez presents on stage at Agentforce World Tour Melbourne\" class=\"wp-image-13538\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg 3000w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=1536&amp;h=1025 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=2048&amp;h=1366 2048w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=500&amp;h=334 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=289&amp;h=193 289w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/R7A6376_lrg.jpg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 3000px) 100vw, 3000px\" \/><figcaption class=\"wp-element-caption\">Leandro Perez, SVP and CMO ANZ, Salesforce presents during the keynote at Agentforce World Tour Melbourne. <\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-salesforce-expands-melbourne-office\"><strong>Salesforce Expands Melbourne Office<\/strong><\/h3>\n\n\n\n<p id=\"h-salesforce-expands-melbourne-office-this-week-salesforce-opened-a-refurbished-and-expanded-melbourne-office-the-expanded-presence-at-55-collins-street-adds-two-state-of-the-art-floors-to-the-existing-space-all-purpose-built-for-collaboration-connection-and-innovation-in-support-of-growing-agentic-enterprises-in-australia-nbsp\">This week Salesforce also opened a refurbished and expanded Melbourne office. The growing presence at <a href=\"https:\/\/www.collinsplace.com.au\/\" target=\"_blank\" rel=\"noreferrer noopener\">55 Collins Street<\/a> adds two state-of-the-art floors to the existing space, all purpose-built for collaboration, connection, and innovation in support of growing agentic enterprises in Australia.&nbsp;<\/p>\n\n\n\n<p>\u201cThe expansion of our Melbourne hub is a direct reflection of our commitment to the Australian and New Zealand market,\u201d <strong>said Relina Bulchandani, Executive Vice President, Real Estate and Workplace Services at Salesforce. <\/strong>&#8220;This purpose-built space brings our entire Melbourne team together under one roof, giving our employees, customers, and partners the right environment to connect, co-innovate, and lead in the agentic era.&#8221;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13537-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"683\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=1024\" alt=\"Melbourne Office Ribbon Cutting 2026\" class=\"wp-image-13537\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg 6000w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\">From left to right: Jessica Smith (Senior Director, Real Estate and Workplace Services &#8211; JAPAC), Alexandra Siegel (Chief Equality &amp; Engagement Officer), Frank Fillmann (EVP and GM, ANZ) and Leandro Perez (SVP and CMO, ANZ) cut the ribbon to open the new Melbourne office space. <\/figcaption><\/figure>\n<div id=\"13537-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"6000\" height=\"4000\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=1024\" alt=\"Melbourne Office Ribbon Cutting 2026\" class=\"wp-image-13537\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg 6000w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=300&amp;h=200 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=768&amp;h=512 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=1024&amp;h=683 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=1536&amp;h=1024 1536w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=2048&amp;h=1365 2048w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=264&amp;h=176 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=500&amp;h=333 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=678&amp;h=452 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=150&amp;h=100 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=290&amp;h=193 290w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/06\/2148-@GAZiPHOTO_SALESFORCE.jpeg?w=1218&amp;h=812 1218w\" sizes=\"auto, (max-width: 6000px) 100vw, 6000px\" \/><figcaption class=\"wp-element-caption\">From left to right: Jessica Smith (Senior Director, Real Estate and Workplace Services &#8211; JAPAC), Alexandra Siegel (Chief Equality &amp; Engagement Officer), Frank Fillmann (EVP and GM, ANZ) and Leandro Perez (SVP and CMO, ANZ) cut the ribbon to open the new Melbourne office space. <\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-driving-measurable-roi-with-agentforce\"><strong>Driving Measurable ROI with Agentforce<\/strong><\/h3>\n\n\n\n<p>Online retail pioneer Kogan leads the keynote at this year&#8217;s event, showcasing how it has transformed its operations <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">into an agentic enterprise<\/a>. Meanwhile, <a href=\"https:\/\/www.salesforce.com\/au\/customer-stories\/easypark\/\" target=\"_blank\" rel=\"noreferrer noopener\">parking platform EasyPark <\/a>will also share how the organisation is utilising agentic AI to deliver exceptional customer outcomes, improving customer response times by 25 per cent and dropping the volume of required outbound sales calls by 25 per cent as well.&nbsp;<\/p>\n\n\n\n<p>&#8220;For EasyPark, delivering a seamless digital experience means being there for our users instantly,&#8221; said <strong>Jason Marks, Deputy Country Director ANZ, EasyPark.<\/strong> &#8220;With humans and AI agents working on a unified Salesforce platform, we\u2019ve seen improvement in response times for customer inquiries, while simultaneously anticipating a drop in the volume of required outbound sales calls. It allows our teams to shift focus from manual outreach to high-value customer success.&#8221;<\/p>\n\n\n\n<p id=\"h-agentforce-is-also-helping-the-team-at-bermad-water-technologies-to-stay-engaged-and-connected-with-their-work-with-no-more-double-handling-or-loss-of-context-that-has-enabled-our-team-to-progress-work-instead-of-chasing-it-and-take-full-ownership-of-the-customer-experience-according-to-rhiannon-mcmahon-head-of-customer-excellence-bermad-water-technologies-for-a-team-of-three-it-s-made-a-huge-difference-we-re-focusing-on-more-meaningful-work-taking-on-additional-tasks-creating-capacity-for-other-areas-of-the-business-and-bringing-revenue-forward-all-far-earlier-in-our-salesforce-journey-than-we-could-have-expected\"><a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> is also helping the team at Bermad Water Technologies to stay engaged and connected with their work, with no more double handling or loss of context. \u201cThat has enabled our team to progress work instead of chasing it, and take full ownership of the customer experience,\u201d according to <strong>Rhiannon McMahon, Head of Customer Excellence<\/strong>, <strong>Bermad Water Technologies<\/strong>,&nbsp;\u201cFor a team of three, it\u2019s made a huge difference. We\u2019re focusing on more meaningful work, taking on additional tasks, creating capacity for other areas of the business, and bringing revenue forward, all far earlier in our Salesforce journey than we could have expected.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-commitment-to-education-and-responsible-ai-growth\"><strong>Commitment to Education and Responsible AI growth<\/strong><\/h3>\n\n\n\n<p>Furthering its commitment to <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/the-agentic-force-multiplier-how-ai-for-impact-is-redefining-the-1-1-1-model\/\" target=\"_blank\" rel=\"noreferrer noopener\">stakeholder capitalism and community impact,<\/a> the Agentforce World Tour Melbourne keynote honours Salesforce\u2019s decade-long philanthropic partnership with <a href=\"https:\/\/www.schoolsplus.org.au\/\" target=\"_blank\" rel=\"noreferrer noopener\">Australian Schools Plus,<\/a> announcing a new US$750,000 grant to the charity, bringing all-time giving to the organisation to over $4.6 million.<br><br>This grant will empower 35 disadvantaged school communities across Australia, boosting AI literacy for 5,000 students and training 600+ teachers to integrate STEM and AI tools.<\/p>\n\n\n\n<p>&#8220;Salesforce&#8217;s decade of support has never mattered more,&#8221; said <strong>Sherrill Nixon, CEO, Australian Schools Plus<\/strong>. &#8220;This investment ensures students and teachers in our most disadvantaged communities are equipped with the AI literacy skills they need to thrive, building the next generation of innovators from every postcode in Australia.&#8221;<br><br>As businesses deploy AI at scale, this year&#8217;s Agentforce World Tour Melbourne event emphasises the importance of trust, not just speed, in leading the AI evolution. Salesforce today announced its membership with the <a href=\"https:\/\/www.climateleaders.org.au\/about\/\" target=\"_blank\" rel=\"noreferrer noopener\">Climate Leaders Coalition<\/a> (CLC), Australia\u2019s peak CEO forum for business-led climate action, representing approximately 50 prominent CEOs and billions in collective revenue. In joining, Salesforce is bringing its deep data expertise to the CLC&#8217;s dedicated AI workstream to help define responsible, sustainable growth for AI use across the nation.<\/p>\n\n\n\n<p>From autonomous product innovation and rigorous sustainability benchmarks, to a growing Melbourne presence, and multi-million dollar investments into the generation of tomorrow, Agentforce World Tour Melbourne demonstrates that the future of enterprise productivity has arrived.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the full ANZ results from the <strong><a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-service-ai-agents-edition-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">State of Service AI Agents Edition<\/a><\/strong><\/li>\n\n\n\n<li>Catch up on the latest <strong><a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-is-widespread-in-australian-workplaces-but-fragmentation-is-holding-back-impact\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Workforce Survey<\/a><\/strong> into AI use at work<\/li>\n\n\n\n<li>Find out more about how <strong><a href=\"https:\/\/www.salesforce.com\/au\/customer-stories\/easypark\/\" target=\"_blank\" rel=\"noreferrer noopener\">EasyPark is using Agentforce<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thousands of Trailblazers are expected at the Melbourne Convention and Exhibition Centre today as Agentforce World Tour Melbourne brings to life how Australian businesses are embracing the future of autonomous, trusted artificial intelligence. Across more than 24 sessions, the event showcases how humans and AI agents are delivering enterprise efficiency and deeper customer relationships, featuring [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":13523,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"sf_show_toc":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[],"tags":[],"sf_content_type":[1215,2894],"sf_theme":[4207,1115],"sf_topic":[4227,4027],"sf_product":[3728],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1515],"sf_collection":[],"sf_visibility":[1539],"coauthors":[],"class_list":["post-13503","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-event-coverage","sf_content_type-stories","sf_theme-agentic-ai","sf_theme-digital-transformation","sf_topic-agentic-enterprise","sf_topic-agents","sf_product-agentforce","sf_location-anz"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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