{"id":13611,"date":"2026-08-08T00:38:55","date_gmt":"2026-08-07T14:38:55","guid":{"rendered":"https:\/\/www.salesforce.com\/stories\/agentic-enterprise-index-insights-2026\/"},"modified":"2026-08-08T06:26:38","modified_gmt":"2026-08-07T20:26:38","slug":"agentic-enterprise-index-insights-2026","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/agentic-enterprise-index-insights-2026\/","title":{"rendered":"Salesforce Agentic Enterprise Index: Agent Deployments More Than Double Year over Year"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-4a41842d994ff25dee482a433c1b1b72\" id=\"h-quick-stats\">Quick stats:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Organizations increased activated agents by nearly 3x by the end of this fiscal year and reduced the average creation time by 53%.<\/li>\n\n\n\n<li>Agents are becoming highly versatile, and their skill set can expand by up to 350% to handle complex tasks during peak demand.<\/li>\n\n\n\n<li>Deploying agents resulted in 4x higher retail online sales growth.&nbsp;<\/li>\n\n\n\n<li>Trust is deepening, with weekly employee usage tripling and customer escalation rates holding steady even at massive scale.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Salesforce has released its 2026 <a href=\"https:\/\/www.salesforce.com\/agentforce\/agentic-enterprise-index\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise Index<\/a>, which analyzes aggregated AI usage data from the Agentforce platform to uncover how businesses are deploying, using, and getting value out of AI agents.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/wHEEiEJ8pZfs11TKvB8ik1.jpg\"  data-uuid=\"wHEEiEJ8pZfs11TKvB8ik1\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<p>The results this year show a tale of two rollouts, a bifurcation in the global business landscape in which an industry\u2019s operational DNA and business needs can dictate how its digital workforce is deployed.&nbsp;<\/p>\n\n\n\n<p><strong>High-volume, task-specific deployments: <\/strong>Most common among consumer-facing sectors, this approach leans into high volume and speed to tackle immediate customer needs.<\/p>\n\n\n\n<p><strong>Versatile, multistep deployments: <\/strong>Seen in more operationally complex and heavily regulated fields like manufacturing and public sector, this strategy prioritizes building agents capable of taking on a wide variety of tasks that require cross-functional business logic.<\/p>\n\n\n\n<p>Each type of rollout deepens trust and results in ROI, but the future of agentic AI rests on the coexistence of both deployment models \u2014 delivering fast, large-scale impact while mastering increasingly complex tasks across all industries.<\/p>\n<\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Financial Services blends speed and regulation:<\/strong> The financial services industry deploys some of the most sophisticated agents yet deploys them at the massive scale more typical of consumer sectors, proving that deep complexity and high-volume automation can coexist, especially during peak periods like tax season.<\/li>\n\n\n\n<li><strong>Retail ramps up complexity on demand:<\/strong> Agents in consumer-facing sectors may focus on more simple tasks but expand their depth and increase the number of actions they execute during intense holiday rushes.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-dive-deeper-nbsp\"><strong>Dive deeper:&nbsp;<\/strong><\/h2>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-businesses-particularly-consumer-industries-are-deploying-more-agents-at-speed-nbsp\"><strong>Businesses, particularly consumer industries, are deploying more agents at speed&nbsp;<\/strong><\/h6>\n\n\n\n<p>The average number of agents activated per organization increased nearly 3x over the past year. Once provisioned, businesses start creating those agents within an average of two days. And that number is decreasing month over month, down 53% across the whole analysis period.<\/p>\n\n\n\n<!-- Data Viz 1 -->\n<div class=\"dv3 dv3--one dv3--dark-bg js-intersection\">\n    <div class=\"dv3__title-container\">\n        <h3 class=\"dv3__title\">\n            More Agents Are Being Activated and Put to Use\n        <\/h3>\n    <\/div>\n\n    <div class=\"dv3__columns\">\n        <div class=\"dv3__left-bleed-column dv3-one__left-column\">\n            <p class=\"dv3__text dv3-one__left-text\">\n                Average number of agents per organization increased nearly 3x over the fiscal year\n            <\/p>\n\n            <div class=\"dv3-one__bars\">\n                <div class=\"dv3__text dv3__text--primary dv3-one__3x\">\n                    3x\n                <\/div>\n                <div class=\"dv3-one__arrow\">\n                    <svg aria-hidden=\"true\" focusable=\"false\" width=\"100%\" height=\"auto\" viewBox=\"0 0 133 154\" fill=\"none\" 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{\n\tleft: 11px;\n}\n\n.dv3__calendar-vertical-bar--2 {\n\tleft: 47px;\n}\n\n.dv3__calendar-vertical-bar--3 {\n\tright: 47px;\n}\n\n.dv3__calendar-vertical-bar--4 {\n\tright: 11px;\n}\n\n.dv3__calendar-body {\n\tbackground: var(--g-light-bg);\n\tdisplay: grid;\n\tgap: 9px;\n\tgrid-template-columns: repeat(7, 1fr);\n\tgrid-template-rows: repeat(4, 1fr);\n\theight: 120px;\n\tpadding: 14px 9px 19px;\n}\n\n.dv3__calendar-day {\n\tbackground-color: var(--c-dv3-cal-day);\n\tborder-radius: 2px;\n\tposition: relative;\n}\n\n.dv3__calendar-day--empty {\n\tbackground-color: transparent;\n}\n\n.dv3__calendar-day--highlight-1,\n.dv3__calendar-day--highlight-2 {\n\tbackground: var(--g-calendar-highlight);\n\tbackground-size: 200% 100%;\n\tborder-radius: 2px;\n\tinset: 0;\n\tposition: absolute;\n}\n\n.dv3__calendar-day--highlight-1 {\n\tbackground-position: 0 0;\n}\n\n.dv3__calendar-day--highlight-2 {\n\tbackground-position: 100% 0;\n}\n\n@media (min-width: 768px) {\n\n\t.dv3-one__left-square {\n\t\tbackground: var(--g-one);\n\t\tbottom: 0;\n\t\tdisplay: block;\n\t\theight: 100%;\n\t\tmargin-block-start: 0;\n\t\tmargin-inline-start: auto;\n\t\tright: 0;\n\t\ttop: 0;\n\t\twidth: 56%;\n\t}\n\n\t.dv3-one__number {\n\t\tfont-size: 40px;\n\t}\n\n\t.dv3-one__left-text {\n\t\tmargin-inline-start: 12px;\n\t}\n\n\t.dv3__left-bleed-column {\n\t\tflex: 0 1 45%;\n\t}\n}\n\n@media (min-width: 1280px) {\n\n\t.dv3 {\n\t\taspect-ratio: 680 \/ 356;\n\t}\n}\n\n@media (min-width: 1280px) and (max-width: 1350px) {\n\n\t.dv3--one {\n\t\taspect-ratio: auto;\n\t}\n}\n\n\n\/* ===== *\/\n\n\/* Viz 2 *\/\n\n\/* ===== *\/\n\n.dv3-two__subtitle {\n\tfont-size: 22px;\n\tmargin-block-end: 0;\n}\n\n.dv3-two__left-column,\n.dv3-two__right-column {\n\tdisplay: flex;\n\tflex-direction: column;\n\tjustify-content: space-between;\n\tposition: relative;\n}\n\n.dv3-two__right-column {\n\theight: 310px;\n}\n\n\/* Bars *\/\n\n.dv3-two__bars {\n\tmargin-inline: auto;\n\tmax-width: 260px;\n\tposition: relative;\n}\n\n.dv3-two__chart {\n\talign-items: flex-end;\n\tdisplay: flex;\n\tmargin-inline-start: auto;\n\tposition: relative;\n\twidth: 125px;\n}\n\n.dv3-two__bar-1 {\n\tbackground: var(--g-bar-bright);\n\tborder-radius: 4px;\n\tposition: relative;\n\tz-index: 1;\n}\n\n.dv3-two__bar-2 {\n\tflex: 0 0 auto;\n\tmargin-inline-start: auto;\n\tposition: relative;\n\tz-index: 1;\n}\n\n.dv3-two__growth {\n\talign-items: center;\n\tbackground: var(--g-circle);\n\tborder-radius: 50%;\n\tdisplay: flex;\n\tflex-direction: column;\n\theight: 72px;\n\tjustify-content: center;\n\tposition: absolute;\n\ttext-align: center;\n\twidth: 72px;\n\tz-index: 2;\n}\n\n.dv3-two__growth-left {\n\tleft: -5px;\n\ttop: 32px;\n}\n\n.dv3-two__growth-right {\n\tleft: 2px;\n\ttop: -47px;\n}\n\n.dv3-two__growth-value {\n\tfont-size: 16px;\n\tfont-weight: var(--font-weight-bold);\n}\n\n.dv3-two__growth-label {\n\tfont-size: 8px;\n\tfont-weight: var(--font-weight-bold);\n}\n\n.dv3-two__dates {\n\tdisplay: flex;\n\tjustify-content: space-between;\n\tmargin-block-start: 8px;\n\tmargin-inline-start: auto;\n\tmax-width: 130px;\n}\n\n.dv3-two__date {\n\tfont-size: 10px;\n}\n\n.dv3-two__left-bars .dv3-two__bar-1 {\n\theight: 11px;\n}\n\n.dv3-two__left-bars .dv3-two__bar-2 {\n\tbackground: var(--g-bar-pink);\n\theight: 175px;\n}\n\n.dv3-two__left-bars {\n\twidth: 170px;\n}\n\n.dv3-two__right-bars {\n\twidth: 152px;\n}\n\n.dv3-two__right-bars .dv3-two__bar-1 {\n\theight: 13px;\n}\n\n.dv3-two__right-bars .dv3-two__bar-2 {\n\tbackground: var(--g-bar-purple);\n\theight: 85px;\n}\n\n@media (min-width: 768px) {\n\n\t.dv3-two__left-column {\n\t\tflex: 1 0 50%;\n\t\tpadding-block-start: calc((1.5 * var(--dv3-container-space)) - 6px);\n\t}\n\n\t.dv3-two__right-column {\n\t\tflex: 1 0 calc(50% + var(--dv3-container-space));\n\t\theight: auto;\n\t\tpadding-block-start: calc((2.5 * var(--dv3-container-space)) - 6px);\n\t}\n\n\t.dv3-two__bars {\n\t\tmargin-inline-end: 56px;\n\t\tmargin-inline-start: auto;\n\t}\n\n\t.dv3-two__right-bars {\n\t\tbottom: -10px;\n\t\tposition: relative;\n\t}\n}\n\n@media (min-width: 1280px) and (max-width: 1350px) {\n\n\t.dv3--two {\n\t\taspect-ratio: 680 \/ 420;\n\t}\n}\n\n\/* ===== *\/\n\n\/* Viz 3 *\/\n\n\/* ===== *\/\n\n.dv3-three__title {\n\tmargin-block-end: 12px;\n\tmargin-inline-start: 0;\n}\n\n.dv3-three__border {\n\tflex: 1;\n\theight: auto;\n\tpadding: 10px;\n}\n\n.dv3-three__left-column {\n\tbackground: var(--g-card-vertical);\n\tborder-radius: 20px;\n\tpadding: 24px 24px 16px 24px;\n}\n\n.dv3-three__right-column {\n\tdisplay: flex;\n\tflex-direction: column;\n\tpadding: var(--dv3-container-space) var(--dv3-container-space) 16px var(--dv3-container-space);\n}\n\n\/* Bars *\/\n\n.dv3-three__bars {\n\tmargin-inline: auto;\n\tposition: relative;\n\twidth: 184px;\n}\n\n.dv3-three__chart {\n\talign-items: flex-end;\n\tdisplay: flex;\n\tposition: relative;\n}\n\n.dv3-three__bar-1,\n.dv3-three__bar-2 {\n\talign-items: flex-end;\n\tdisplay: flex;\n\tjustify-content: flex-end;\n\tpadding-block-end: 8px;\n\tposition: relative;\n\twidth: 53px;\n\tz-index: 1;\n}\n\n.dv3-three__bar-1 {\n\tbackground: var(--g-bar-teal);\n\theight: 67px;\n}\n\n.dv3-three__bar-2 {\n\tbackground: var(--g-bar-gold);\n\theight: 198px;\n\tmargin-inline-start: auto;\n}\n\n.dv3-three__bar-value {\n\tfont-size: 16px;\n\tfont-weight: var(--font-weight-bold);\n\ttext-align: center;\n\twidth: 100%;\n}\n\n\/* Growth callout *\/\n\n.dv3__growth {\n\talign-items: center;\n\tbackground: var(--g-circle);\n\tborder-radius: 50%;\n\tdisplay: flex;\n\tflex-direction: column;\n\tjustify-content: center;\n\tposition: absolute;\n\ttext-align: center;\n}\n\n.dv3-three__growth {\n\theight: 72px;\n\twidth: 72px;\n\tz-index: 2;\n}\n\n.dv3-three__growth-right {\n\tleft: -11px;\n\ttop: 0;\n}\n\n.dv3-three__growth-value {\n\tfont-size: 24px;\n\tfont-weight: var(--font-weight-bold);\n}\n\n.dv3-three__growth-label {\n\tfont-size: 8px;\n\tfont-weight: var(--font-weight-bold);\n}\n\n\/* Dates *\/\n\n.dv3-three__dates {\n\tdisplay: flex;\n\tjustify-content: space-between;\n\tmargin-block-start: 4px;\n\tmargin-inline: auto;\n}\n\n.dv3-three__date {\n\tfont-size: 12px;\n\tposition: relative;\n\ttext-align: center;\n}\n\n.dv3-three__date-1 {\n\tleft: -4px;\n}\n\n.dv3-three__date-2 {\n\tleft: -4px;\n}\n\n\/* Right column copy *\/\n\n.dv3-three__lead {\n\tfont-weight: var(--font-weight-bold);\n}\n\n.dv3-three__text {\n\tfont-size: 17px;\n}\n\n@media (min-width: 768px) {\n\n\t.dv3--three {\n\t\taspect-ratio: 680 \/ 356;\n\t\tdisplay: flex;\n\t}\n\n\t.dv3-three__left-column {\n\t\tflex: 0 0 50%;\n\t}\n\n\t.dv3-three__right-column {\n\t\tflex: 0 0 50%;\n\t\tjustify-content: center;\n\t\tpadding: var(--dv3-container-space) var(--dv3-container-space) 16px 40px;\n\t}\n\n\t.dv3-three__text {\n\t\tmax-width: 220px;\n\t}\n}\n\n@media (min-width: 1280px) and (max-width: 1350px) {\n\n\t.dv3--three {\n\t\taspect-ratio: 680 \/ 380;\n\t}\n}\n\n\/* ===== *\/\n\n\/* Viz 4 *\/\n\n\/* ===== *\/\n\n.dv3--four {\n\t--dv3-four-label-font-size: 8px;\n\t--dv3-four-stagger: 0.06s;\n}\n\n.dv3-four__inner {\n\theight: 100%;\n\tpadding: 66px 12px 40px 12px;\n}\n\n.dv3-four__triangle-wrapper {\n\tbottom: 0;\n\theight: 100%;\n\tleft: 0;\n\tposition: absolute;\n\tright: 0;\n\ttop: 0;\n\twidth: 100%;\n}\n\n.dv3-four__triangle-border,\n.dv3-four__triangle-fill {\n\tinset: 1px 0 0 1px;\n\tposition: absolute;\n}\n\n.dv3-four__triangle-border {\n\tbackground: var(--c-dv3-sky);\n\tclip-path: polygon(0% 78%, 95.3% 0%, 95.3% 1px, 0% calc(78% + 1px));\n}\n\n.dv3-four__triangle-fill {\n\tbackground: var(--g-area-fill);\n\tclip-path: polygon(0% calc(78% + 1.5px), 95.3% 1.5px, 100% 100%, 0% 100%);\n}\n\n\/* Chart *\/\n\n.dv3-four__chart-container {\n\tmargin-inline: auto;\n\tmax-width: 525px;\n}\n\n.dv3-four__chart {\n\tcolumn-gap: 6px;\n\tdisplay: grid;\n\tgrid-template-columns: auto 1fr;\n\tgrid-template-rows: 1fr auto;\n\theight: 100%;\n}\n\n\/* Y-axis *\/\n\n.dv3-four__y-axis {\n\tdisplay: flex;\n\tgap: 4px;\n\tgrid-column: 1;\n\tgrid-row: 1;\n}\n\n.dv3-four__y-axis-title {\n\talign-items: center;\n\tdisplay: flex;\n\tflex: 0 0 auto;\n\tfont-size: 10px;\n\tjustify-content: center;\n\ttransform: rotate(180deg);\n\twhite-space: nowrap;\n\twriting-mode: vertical-rl;\n}\n\n.dv3-four__y-axis-ticks {\n\tdisplay: flex;\n\tflex: 1 1 auto;\n\tflex-direction: column;\n\tjustify-content: space-between;\n\ttext-align: right;\n}\n\n\/* Bars *\/\n\n.dv3-four__bars {\n\talign-items: flex-end;\n\tdisplay: flex;\n\tgap: 4px;\n\tgrid-column: 2;\n\tgrid-row: 1;\n\tmin-width: 0;\n\tposition: relative;\n}\n\n.dv3-four__bar {\n\tbackground: var(--g-bar-purple);\n\tborder-radius: 2px 2px 0 0;\n\tflex: 1 1 0;\n\theight: calc((var(--bar-pct) - 1) * 34.69px + 35px);\n\tmin-width: 0;\n\tposition: relative;\n}\n\n.dv3-four__bar-value {\n\tbottom: calc(100% + 8px);\n\tfont-size: var(--dv3-four-label-font-size);\n\tleft: 50%;\n\tmargin-block-end: 2px;\n\tposition: absolute;\n\ttransform: translateX(-50%) rotate(-90deg);\n\twhite-space: nowrap;\n}\n\n\/* Month labels *\/\n\n.dv3-four__bar-labels {\n\tbottom: -28px;\n\tdisplay: flex;\n\tgap: 4px;\n\tgrid-column: 2;\n\tgrid-row: 2;\n\tleft: -6px;\n\tmin-width: 0;\n\tposition: relative;\n}\n\n.dv3-four__bar-label {\n\tflex: 1 1 0;\n\tfont-size: var(--dv3-four-label-font-size);\n\tmin-width: 0;\n\ttext-align: center;\n\ttransform: rotate(-90deg);\n\ttransform-origin: top center;\n\twhite-space: nowrap;\n}\n\n.dv3-four__y-axis-tick {\n\tfont-size: var(--dv3-four-label-font-size);\n}\n\n@media (min-width: 480px) {\n\n\t.dv3-four__bar {\n\t\tborder-radius: 4px 4px 0 0;\n\t}\n\n\t.dv3-four__inner {\n\t\tpadding: 68px 28px 44px 18px;\n\t}\n\n\t.dv3-four__bar-labels {\n\t\tbottom: -22px;\n\t}\n}\n\n\n@media (min-width: 768px) {\n\n\t.dv3--four {\n\t\t--dv3-four-label-font-size: 10px;\n\t}\n\n\t.dv3-four__bar-value {\n\t\tbottom: 100%;\n\t\ttransform: translateX(-50%);\n\t}\n\n\t.dv3-four__inner {\n\t\tpadding: 40px 66px 22px 32px;\n\t}\n\n\t.dv3-four__y-axis {\n\t\tgap: 8px;\n\t}\n\n\t.dv3-four__chart {\n\t\tcolumn-gap: 8px;\n\t}\n\n\t.dv3-four__bars,\n\t.dv3-four__bar-labels {\n\t\tgap: 8px;\n\t}\n\n\t.dv3-four__bar-value,\n\t.dv3-four__bar-label,\n\t.dv3-four__y-axis-tick {\n\t\tfont-size: 8px;\n\t}\n}\n\n@media (min-width: 768px) and (max-width: 1330px) {\n\n\t.dv3--four {\n\t\taspect-ratio: 680 \/ 370;\n\t}\n}\n\n\n\/* ===== *\/\n\n\/* Viz 5 *\/\n\n\/* ===== *\/\n\n.dv3--five {\n\tbackground: var(--g-mid-blue);\n\tdisplay: flex;\n}\n\n.dv3-five__grid {\n\tdisplay: grid;\n\tgap: 8px;\n\tgrid-template-columns: repeat(2, 1fr);\n\tgrid-template-rows: 1fr 1fr;\n\tmargin-block-start: 40px;\n\twidth: 100%;\n}\n\n.dv3-five__column {\n\tbackground: var(--g-dark-bg-2);\n\tborder-radius: 8px;\n\tdisplay: flex;\n\tflex-direction: column;\n\tgap: 8px;\n\theight: 100%;\n\tjustify-content: space-between;\n\tpadding: 10px;\n}\n\n.dv3-five__chart {\n\tmargin-inline: auto;\n\tposition: relative;\n\twidth: 84px;\n}\n\n.dv3-five__growth {\n\theight: 52px;\n\twidth: 52px;\n}\n\n.dv3-five__growth-value {\n\tfont-size: 11px;\n\tposition: relative;\n\ttop: -4px;\n}\n\n.dv3-five__growth-label {\n\tfont-size: 8px;\n\tposition: relative;\n\ttop: -4px;\n}\n\n.dv3-five__growth-1 {\n\tbottom: 40px;\n\tleft: -8px;\n}\n\n.dv3-five__growth-2 {\n\tbottom: 58px;\n\tleft: -12px;\n}\n\n.dv3-five__growth-3 {\n\tbottom: 80px;\n\tleft: -18px;\n}\n\n.dv3-five__growth-4 {\n\tbottom: 160px;\n\tleft: -16px;\n}\n\n.dv3-five__subtitle {\n\tfont-size: 14px;\n\tmargin-block-end: 0;\n}\n\n.dv3-five__text {\n\tfont-size: 10px;\n}\n\n.dv3-five__bars-and-dates {\n\tmargin-inline: auto;\n\tmax-width: 84px;\n}\n\n.dv3-five__bars {\n\talign-items: flex-end;\n\tdisplay: flex;\n\tjustify-content: space-between;\n\tposition: relative;\n}\n\n.dv3-five__bar-left {\n\tbackground: var(--g-bar-bright);\n}\n\n.dv3-five__bar-right-1 {\n\tbackground: var(--g-bar-pink);\n}\n\n.dv3-five__bar-right-2 {\n\tbackground: var(--g-bar-purple);\n}\n\n.dv3-five__bar-right-3 {\n\tbackground: var(--g-bar-gold);\n}\n\n.dv3-five__bar-right-4 {\n\tbackground: var(--g-bar-teal);\n}\n\n.dv3-five__dates {\n\tdisplay: flex;\n\tjustify-content: space-between;\n\tmargin-block-start: 4px;\n}\n\n.dv3-five__date {\n\tfont-size: 8px;\n}\n\n.dv3-five__bar {\n\tborder-radius: 4px;\n}\n\n@media (min-width: 480px) {\n\n\t.dv3-five__growth {\n\t\theight: 54px;\n\t\twidth: 54px;\n\t}\n\n\t.dv3-five__column {\n\t\tpadding: 14px;\n\t}\n\n\t.dv3-five__growth-4 {\n\t\tbottom: 120px;\n\t\tleft: -28px;\n\t}\n}\n\n@media (min-width: 768px) {\n\n\t.dv3-five__grid {\n\t\tgrid-template-columns: repeat(4, 1fr);\n\t\tgrid-template-rows: 1fr;\n\t\tmargin-block-start: 26px;\n\t}\n}\n\n@media (min-width: 1280px) and (max-width: 1350px) {\n\n\t.dv3--five {\n\t\taspect-ratio: auto;\n\t}\n}\n\n\/* ===== *\/\n\n\/* Viz 6 *\/\n\n\/* ===== *\/\n\n.dv3--six {\n\t--dv3-six-rect-height: 22px;\n\t--dv3-six-row-gap: 4px;\n\t--dv3-six-label-font-size: 9px;\n\t--dv3-six-stagger: 0.12s;\n}\n\n.dv3-six__columns {\n\tdisplay: flex;\n\tgap: 8px;\n\tpadding: calc(2 * var(--dv3-container-space)) 16px 16px 16px;\n}\n\n.dv3-six__axis-column {\n\talign-items: center;\n\tdisplay: flex;\n\tflex: 0 0 auto;\n\tjustify-content: center;\n}\n\n.dv3-six__axis-title {\n\tfont-size: 12px;\n\tfont-weight: var(--font-weight-bold);\n\ttransform: rotate(180deg);\n\twhite-space: nowrap;\n\twriting-mode: vertical-rl;\n}\n\n.dv3-six__chart-column {\n\tflex: 1 1 auto;\n\tmin-width: 0;\n}\n\n.dv3-six__chart {\n\tdisplay: flex;\n\tflex-direction: column;\n\tgap: var(--dv3-six-row-gap);\n}\n\n\/* Rows *\/\n\n.dv3-six__chart-row {\n\talign-items: center;\n\tdisplay: flex;\n\tflex-direction: column;\n\tgap: 6px;\n}\n\n.dv3-six__row-label {\n\tflex: 1 1 30%;\n\tfont-size: var(--dv3-six-label-font-size);\n\tmin-width: 0;\n}\n\n.dv3-six__row-values {\n\tdisplay: flex;\n\tflex: 1 1 70%;\n\tgap: 3px;\n\tmin-width: 0;\n\twidth: 100%;\n}\n\n.dv3-six__row-values > * {\n\tflex: 1 1 0;\n\tmin-width: 0;\n}\n\n\/* Rectangles *\/\n\n.dv3-six__rectangle {\n\theight: var(--dv3-six-rect-height);\n}\n\n.dv3-six__rectangle--empty {\n\tbackground: transparent;\n}\n\n.dv3-six__rectangle--blue {\n\tbackground: var(--g-bar-chart);\n}\n\n.dv3-six__rectangle--green {\n\tbackground: var(--g-bar-teal);\n}\n\n.dv3-six__rectangle--yellow {\n\tbackground: var(--g-bar-gold);\n}\n\n.dv3-six__rectangle--purple {\n\tbackground: var(--g-bar-purple);\n}\n\n.dv3-six__rectangle--pink {\n\tbackground: var(--g-bar-pink);\n}\n\n\/* Header row *\/\n\n.dv3-six__index {\n\talign-items: center;\n\tdisplay: flex;\n\tjustify-content: center;\n}\n\n.dv3-six__index-value {\n\talign-items: center;\n\taspect-ratio: 1;\n\tbackground: var(--g-glow-badge);\n\tborder-radius: 50%;\n\tdisplay: flex;\n\tfont-size: 10px;\n\tfont-weight: var(--font-weight-bold);\n\tjustify-content: center;\n\tmax-width: 100%;\n\twidth: 28px;\n}\n\n\/* Footer row *\/\n\n.dv3-six__category {\n\tfont-size: var(--dv3-six-label-font-size);\n\tfont-weight: var(--font-weight-bold);\n\ttext-align: center;\n}\n\n@media (min-width: 480px) {\n\n\t.dv3-six__chart-row {\n\t\tflex-direction: row;\n\t}\n\n\t.dv3-six__row-label {\n\t\ttext-align: right;\n\t}\n\n\t.dv3--six {\n\t\t--dv3-six-rect-height: 32px;\n\t\t--dv3-six-label-font-size: 10px;\n\t}\n\n\t.dv3-six__index-value {\n\t\tfont-size: 12px;\n\t\twidth: 36px;\n\t}\n}\n\n@media (min-width: 768px) {\n\n\t.dv3-six__row-label {\n\t\tflex: 1 1 50%;\n\t}\n\n\t.dv3-six__row-values {\n\t\tflex: 1 1 50%;\n\t}\n\n\t.dv3-six__chart-row {\n\t\tgap: 22px;\n\t}\n\n\t.dv3--six {\n\t\t--dv3-six-rect-height: 34px;\n\t\t--dv3-six-label-font-size: 10px;\n\t}\n\n\t.dv3-six__columns {\n\t\tgap: 12px;\n\t\theight: 100%;\n\t\tpadding: 0 68px 16px 46px;\n\t}\n\n\t.dv3-six__chart-column {\n\t\tdisplay: flex;\n\t\tflex-direction: column;\n\t\tjustify-content: center;\n\t}\n\n\t.dv3-six__chart {\n\t\theight: 100%;\n\t\tjustify-content: space-between;\n\t\tpadding-block-start: 32px;\n\t}\n\n\t.dv3-six__axis-title {\n\t\tfont-size: 14px;\n\t}\n\n\t.dv3-six__index-value {\n\t\tfont-size: 16px;\n\t\twidth: 38px;\n\t}\n}\n\n@media (min-width: 1280px) and (max-width: 1350px) {\n\n\t.dv3--six {\n\t\taspect-ratio: 680 \/ 380;\n\t}\n}\n\n\/* ===== *\/\n\n\/* Viz 7 *\/\n\n\/* ===== *\/\n\n.dv3-seven__columns {\n\talign-items: center;\n\tdisplay: flex;\n\tflex-direction: column;\n\tgap: 36px;\n\theight: 100%;\n\tpadding: var(--dv3-container-space);\n}\n\n.dv3-seven__column-left {\n\tdisplay: flex;\n\tflex-direction: column;\n\tjustify-content: center;\n}\n\n.dv3-seven__title {\n\tmargin-block-end: 20px;\n\tmargin-inline-start: 0;\n}\n\n.dv3-seven__stat {\n\talign-items: center;\n\tcolumn-gap: 12px;\n\tdisplay: flex;\n\tflex-wrap: wrap;\n}\n\n.dv3-seven__number {\n\tfont-size: 55px;\n\tfont-weight: var(--font-weight-bold);\n\tline-height: 1;\n}\n\n.dv3-seven__growth-label {\n\tfont-size: 16px;\n\tfont-weight: var(--font-weight-bold);\n\tmax-width: 224px;\n}\n\n.dv3-seven__description {\n\tfont-size: 16px;\n\tfont-weight: var(--font-weight-bold);\n\tmargin-block-start: 4px;\n}\n\n.dv3-seven__highlight {\n\tbackground-image: linear-gradient(var(--c-dv3-gold), var(--c-dv3-gold));\n\tbackground-position: 0 100%;\n\tbackground-repeat: no-repeat;\n\tbackground-size: 100% 2px;\n\t-webkit-box-decoration-break: clone;\n\tbox-decoration-break: clone;\n\tpadding-bottom: 2px;\n}\n\n.dv3-seven__column-right {\n\tdisplay: flex;\n\tflex-direction: column;\n\tgap: 40px;\n\tjustify-content: center;\n}\n\n.dv3-seven__row {\n\tdisplay: flex;\n\tflex-direction: column;\n\tgap: 12px;\n\tpadding-inline-start: 16px;\n\tposition: relative;\n}\n\n.dv3-seven__row::before {\n\tbackground-color: var(--c-dv3-gold);\n\tbottom: 0;\n\tcontent: \"\";\n\tleft: 0;\n\tposition: absolute;\n\ttop: 0;\n\twidth: 2px;\n}\n\n.dv3-seven__icon {\n\twidth: 83px;\n}\n\n.dv3-seven__output-token-row .dv3-seven__icon {\n\twidth: 67px;\n}\n\n.dv3-seven__row-text {\n\tfont-size: 10px;\n\tmax-width: 190px;\n}\n\n@media (min-width: 768px) {\n\n\t.dv3-seven__columns {\n\t\talign-items: stretch;\n\t\tflex-direction: row;\n\t\tgap: 28px;\n\t\tpadding: var(--dv3-container-space) var(--dv3-container-space) var(--dv3-container-space) 36px;\n\t}\n\n\t.dv3-seven__column-left {\n\t\tflex: 0 0 61%;\n\t\tposition: relative;\n\t\ttop: -24px;\n\t}\n\n\t.dv3-seven__column-right {\n\t\tflex: 1 1 auto;\n\t}\n}\n\n@media (min-width: 768px) and (max-width: 1350px) {\n\n\t.dv3--seven {\n\t\taspect-ratio: 680 \/ 356;\n\t}\n}\n\n\/* ===== *\/\n\n\/* Viz 8 *\/\n\n\/* ===== *\/\n\n.dv3-eight__right-column {\n\tbackground: var(--g-card-vertical);\n\tborder-radius: 20px;\n\tposition: relative;\n}\n\n.dv3-eight__right-content {\n\talign-items: center;\n\tdisplay: flex;\n\tflex-direction: row;\n\tgap: 8px;\n\tposition: absolute;\n\tright: 16px;\n\ttop: 18px;\n}\n\n.dv3-eight__right-inner {\n\theight: 305px;\n\tmargin-inline: auto;\n\tposition: relative;\n\twidth: 100%;\n}\n\n.dv3-eight__icon {\n\twidth: 42px;\n}\n\n.dv3-eight__number {\n\tfont-size: 42px;\n}\n\n.dv3-eight__number-label {\n\tfont-style: 12px;\n}\n\n.dv3-eight__right-circles {\n\tbottom: 30px;\n\tleft: 25px;\n\tposition: absolute;\n}\n\n.dv3-eight__big-circle {\n\tbackground: var(--g-bar-pink);\n\tborder-radius: 50%;\n\theight: 175px;\n\tposition: relative;\n\twidth: 175px;\n}\n\n.dv3-eight__small-circle {\n\talign-items: center;\n\tbackground: var(--g-circle);\n\tborder-radius: 50%;\n\tdisplay: flex;\n\theight: 87px;\n\tjustify-content: center;\n\tleft: 15px;\n\tposition: absolute;\n\ttop: 75px;\n\twidth: 87px;\n}\n\n.dv3-eight__circle-content {\n\talign-items: center;\n\tdisplay: flex;\n\tflex-direction: column;\n\tjustify-content: center;\n\ttext-align: center;\n}\n\n.dv3-eight__circle-content--big-circle {\n\tposition: absolute;\n\tright: 16px;\n\ttop: 38px;\n}\n\n.dv3-eight__circle-number {\n\tfont-size: 12px;\n\tfont-weight: 700;\n\tline-height: 1;\n}\n\n.dv3-eight__circle-text {\n\tfont-size: 10px;\n\tline-height: 1;\n}\n\n@media (min-width: 480px) {\n\t\n\t.dv3-eight__right-inner {\n\t\twidth: 305px;\n\t}\n}\n\n@media (min-width: 768px) {\n\n\t.dv3-eight__right-column {\n\t\tflex: 0 0 50%;\n\t\theight: auto;\n\t}\n\n\t.dv3-eight__right-inner {\n\t\theight: 100%;\n\t\tmargin-inline: 0;\n\t\tposition: relative;\n\t\twidth: auto;\n\t}\n}\n\n\n\/* ===== *\/\n\n\/* Viz 9 *\/\n\n\/* ===== *\/\n\n.dv3-nine__columns {\n\tdisplay: flex;\n\tflex-direction: column;\n\tgap: var(--dv3-container-space);\n\tpadding: 44px 16px 16px 16px;\n}\n\n.dv3-nine__chart {\n\tposition: relative;\n}\n\n.dv3-nine__image {\n\tdisplay: block;\n\twidth: 100%;\n}\n\n.dv3-nine__line {\n\theight: 22.83%;\n\tleft: 8.55%;\n\tposition: absolute;\n\ttop: 3.17%;\n\twidth: 83.03%;\n}\n\n.dv3-nine__line-path {\n\tstroke: var(--c-dv3-gold);\n}\n\n.dv3-nine__column-right {\n\talign-items: center;\n\tdisplay: flex;\n\tmin-width: 0;\n}\n\n.dv3-nine__cta {\n\tbackground: var(--g-nine-cta);\n\tborder-end-end-radius: 0;\n\tborder-radius: 20px 0 0 20px;\n\tborder-start-end-radius: 0;\n\tflex-shrink: 0;\n\tpadding: 24px calc(24px + calc(2 * var(--dv3-container-space))) 24px 24px;\n\tposition: relative;\n\tright: -10px;\n\twidth: 122%;\n}\n\n.dv3-nine__cta-border {\n\tborder: 1px solid var(--c-dv3-blue-1);\n\tborder-end-end-radius: 0;\n\tborder-radius: 12px 0 0 12px;\n\tborder-start-end-radius: 0;\n\tbottom: 8px;\n\tleft: 8px;\n\tposition: absolute;\n\tright: -1px;\n\ttop: 8px;\n}\n\n.dv3-nine__cta-text {\n\tfont-size: 11px;\n\tfont-weight: var(--font-weight-bold);\n\tposition: relative;\n}\n\n.dv3-nine__cta-value {\n\tfont-size: 44px;\n\tfont-weight: var(--font-weight-bold);\n\tline-height: 1;\n\tmargin-block-start: 8px;\n\tposition: relative;\n}\n\n@media (min-width: 480px) {\n\n\t.dv3-nine__columns {\n\t\tpadding: var(--dv3-container-space);\n\t}\n\t\n\t.dv3-nine__cta {\n\t\tright: -10px;\n\t\twidth: 116%;\n\t}\n}\n\n@media (min-width: 768px) {\n\n\t.dv3-nine__columns {\n\t\tflex-direction: row;\n\t\tgap: 0;\n\t}\n\n\t.dv3-nine__chart {\n\t\twidth: 374px;\n\t}\n\n\t.dv3-nine__cta {\n\t\tright: -35px;\n\t\twidth: 104%;\n\t}\n\n\t.dv3-nine__column-left {\n\t\tflex: 0 0 63%;\n\t}\n\n\t.dv3-nine__column-right {\n\t\tflex: 0 0 37%;\n\t}\n}\n\n@media (min-width: 1280px) and (max-width: 1350px) {\n\n\t.dv3--nine {\n\t\taspect-ratio: auto;\n\t}\n}\n\n\/* Animations *\/\n\n@media screen and (prefers-reduced-motion: no-preference) {\n\n\t.js:not(.wp-admin) .dv3.js-intersection {\n\t\topacity: 1;\n\t\ttransform: translateZ(0);\n\t}\n\n\t\/* ===== *\/\n\n\t\/* Viz 1 *\/\n\n\t\/* ===== *\/\n\n\t.dv3--one .dv3-one__bar-2 {\n\t\ttransform: scaleY(0);\n\t\ttransform-origin: bottom;\n\t}\n\n\t.dv3--one .dv3-one__arrow,\n\t.dv3--one .dv3-one__3x {\n\t\topacity: 0;\n\t\ttransform: scale(0.9);\n\t}\n\n\t.dv3--one .dv3-one__right-content {\n\t\topacity: 0;\n\t\ttransform: translateY(-10px);\n\t}\n\n\t.dv3--one .dv3__calendar-day--highlight-1,\n\t.dv3--one .dv3__calendar-day--highlight-2 {\n\t\tclip-path: inset(0 100% 0 0);\n\t}\n\n\t\/* #1 *\/\n\t.dv3--one.has-intersected .dv3-one__bar-2 {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t.dv3--one.has-intersected .dv3-one__right-content {\n\t\tanimation: dv3-fade-in-to-bottom var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t.dv3--one.has-intersected .dv3__calendar-day--highlight-1 {\n\t\tanimation: dv3-wipe-reveal var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t.dv3--one.has-intersected .dv3__calendar-day--highlight-2 {\n\t\tanimation: dv3-wipe-reveal var(--dv3-transition) calc(1 * var(--dv3-transition) + 0.15s) ease-out forwards;\n\t}\n\n\t\/* #2 *\/\n\t.dv3--one.has-intersected .dv3-one__arrow,\n\t.dv3--one.has-intersected .dv3-one__3x {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(2 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* ===== *\/\n\n\t\/* Viz 2 *\/\n\n\t\/* ===== *\/\n\n\t.dv3--two .dv3-two__bar-2 {\n\t\ttransform: scaleY(0);\n\t\ttransform-origin: bottom;\n\t}\n\n\t.dv3--two .dv3-two__left-triangle,\n\t.dv3--two .dv3-two__right-triangle {\n\t\tclip-path: inset(0 100% 0 0);\n\t}\n\n\t.dv3--two .dv3-two__growth {\n\t\topacity: 0;\n\t\ttransform: scale(0.9);\n\t}\n\n\t\/* #1 *\/\n\t.dv3--two.has-intersected .dv3-two__bar-2 {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* #2 *\/\n\t.dv3--two.has-intersected .dv3-two__left-triangle,\n\t.dv3--two.has-intersected .dv3-two__right-triangle {\n\t\tanimation: dv3-wipe-reveal var(--dv3-transition) calc(2 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* #3 *\/\n\t.dv3--two.has-intersected .dv3-two__growth {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(3 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* ===== *\/\n\n\t\/* Viz 3 *\/\n\n\t\/* ===== *\/\n\n\t.dv3--three .dv3-three__bar-2 {\n\t\ttransform: scaleY(0);\n\t\ttransform-origin: bottom;\n\t}\n\n\t.dv3--three .dv3-three__right-triangle {\n\t\tclip-path: inset(0 100% 0 0);\n\t}\n\n\t.dv3--three .dv3-three__growth {\n\t\topacity: 0;\n\t\ttransform: scale(0.9);\n\t}\n\n\t\/* #1 *\/\n\t.dv3--three.has-intersected .dv3-three__bar-2 {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* #2 *\/\n\t.dv3--three.has-intersected .dv3-three__right-triangle {\n\t\tanimation: dv3-wipe-reveal var(--dv3-transition) calc(2 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* #3 *\/\n\t.dv3--three.has-intersected .dv3-three__growth {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(3 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* ===== *\/\n\n\t\/* Viz 4 *\/\n\n\t\/* ===== *\/\n\n\t.dv3--four .dv3-four__bar {\n\t\ttransform: scaleY(0);\n\t\ttransform-origin: bottom;\n\t}\n\n\t.dv3--four .dv3-four__bar-value {\n\t\topacity: 0;\n\t}\n\n\t.dv3--four .dv3-four__triangle-wrapper {\n\t\tclip-path: inset(0 100% 0 0);\n\t}\n\n\t\/* #1 *\/\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(2) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(3) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 1 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(4) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 2 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(5) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 3 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(6) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 4 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(7) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 5 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(8) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 6 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(9) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 7 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(10) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 8 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(11) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 9 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(12) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 10 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(13) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 11 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(14) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 12 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(15) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 13 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(16) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 14 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t\/* #2 *\/\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(2) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(3) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 1 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(4) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 2 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(5) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 3 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(6) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 4 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(7) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 5 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(8) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 6 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(9) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 7 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(10) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 8 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(11) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 9 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(12) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 10 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(13) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 11 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(14) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 12 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(15) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 13 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t.dv3--four.has-intersected .dv3-four__bar:nth-child(16) .dv3-four__bar-value {\n\t\tanimation: dv3-pop-in 0.25s calc(1 * var(--dv3-transition) + 14 * var(--dv3-four-stagger) + 0.25s) ease-out forwards;\n\t}\n\n\t\/* #3 *\/\n\t.dv3--four.has-intersected .dv3-four__triangle-wrapper {\n\t\tanimation: dv3-wipe-reveal var(--dv3-transition) calc(2 * var(--dv3-transition) + 14 * var(--dv3-four-stagger)) ease-out forwards;\n\t}\n\n\t\/* ===== *\/\n\n\t\/* Viz 5 *\/\n\n\t\/* ===== *\/\n\n\t.dv3--five .dv3-five__bar-right {\n\t\ttransform: scaleY(0);\n\t\ttransform-origin: bottom;\n\t}\n\n\t.dv3--five .dv3-five__right-triangle {\n\t\tclip-path: inset(0 100% 0 0);\n\t}\n\n\t.dv3--five .dv3-five__growth {\n\t\topacity: 0;\n\t\ttransform: scale(0.9);\n\t}\n\n\t\/* #1 *\/\n\t.dv3--five.has-intersected .dv3-five__bar-right {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* #2 *\/\n\t.dv3--five.has-intersected .dv3-five__right-triangle {\n\t\tanimation: dv3-wipe-reveal var(--dv3-transition) calc(2 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* #3 *\/\n\t.dv3--five.has-intersected .dv3-five__growth {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(3 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* ===== *\/\n\n\t\/* Viz 6 *\/\n\n\t\/* ===== *\/\n\n\t.dv3--six .dv3-six__rectangle:not(.dv3-six__rectangle--empty) {\n\t\ttransform: scaleY(0);\n\t\ttransform-origin: bottom;\n\t}\n\n\t.dv3--six .dv3-six__index-value {\n\t\topacity: 0;\n\t\ttransform: scale(0.9);\n\t}\n\n\t\/* Financial Services (steps 0-5) *\/\n\t.dv3--six.has-intersected .dv3-six__chart-row--1 .dv3-six__rectangle:nth-child(1) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 0 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--2 .dv3-six__rectangle:nth-child(1) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 1 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--3 .dv3-six__rectangle:nth-child(1) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 2 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--4 .dv3-six__rectangle:nth-child(1) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 3 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--5 .dv3-six__rectangle:nth-child(1) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 4 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-header .dv3-six__index:nth-child(1) .dv3-six__index-value {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(1 * var(--dv3-transition) + 5 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t\/* Manufacturing (steps 6-11) *\/\n\t.dv3--six.has-intersected .dv3-six__chart-row--1 .dv3-six__rectangle:nth-child(2) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 6 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--2 .dv3-six__rectangle:nth-child(2) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 7 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--3 .dv3-six__rectangle:nth-child(2) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 8 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--4 .dv3-six__rectangle:nth-child(2) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 9 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--5 .dv3-six__rectangle:nth-child(2) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 10 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-header .dv3-six__index:nth-child(2) .dv3-six__index-value {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(1 * var(--dv3-transition) + 11 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t\/* Healthcare & Life Sciences (steps 12-16; skips Level 4) *\/\n\t.dv3--six.has-intersected .dv3-six__chart-row--1 .dv3-six__rectangle:nth-child(3) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 12 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--2 .dv3-six__rectangle:nth-child(3) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 13 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--3 .dv3-six__rectangle:nth-child(3) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 14 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-row--5 .dv3-six__rectangle:nth-child(3) {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 15 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t.dv3--six.has-intersected .dv3-six__chart-header .dv3-six__index:nth-child(3) .dv3-six__index-value {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(1 * var(--dv3-transition) + 16 * var(--dv3-six-stagger)) ease-out forwards;\n\t}\n\n\t\/* ===== *\/\n\n\t\/* Viz 7 *\/\n\n\t\/* ===== *\/\n\n\t.dv3--seven .dv3-seven__number {\n\t\topacity: 0;\n\t}\n\n\t.dv3--seven .dv3-seven__growth-label,\n\t.dv3--seven .dv3-seven__description {\n\t\topacity: 0;\n\t\ttransform: scale(0.9);\n\t}\n\n\t.dv3--seven .dv3-seven__highlight {\n\t\tbackground-size: 0 2px;\n\t}\n\n\t.dv3--seven .dv3-seven__row {\n\t\topacity: 0;\n\t}\n\n\t.dv3--seven .dv3-seven__row::before {\n\t\ttransform: scaleY(0);\n\t\ttransform-origin: top;\n\t}\n\n\t\/* #1 \u2014 count-up + description fade-in *\/\n\t.dv3--seven.has-intersected .dv3-seven__number {\n\t\tanimation: dv3-pop-in 0.2s calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t.dv3--seven.has-intersected .dv3-seven__growth-label,\n\t.dv3--seven.has-intersected .dv3-seven__description {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* #2 \u2014 \"action calls\" underline, with the matching right-side row *\/\n\t.dv3--seven.has-intersected .dv3-seven__highlight--action-calls {\n\t\tanimation: dv3-underline-reveal var(--dv3-transition) calc(1 * var(--dv3-transition) + 2s) ease-out forwards;\n\t}\n\n\t.dv3--seven.has-intersected .dv3-seven__action-call-row {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(1 * var(--dv3-transition) + 2s) ease-out forwards;\n\t}\n\n\t.dv3--seven.has-intersected .dv3-seven__action-call-row::before {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(1 * var(--dv3-transition) + 2s) ease-out forwards;\n\t}\n\n\t\/* #3 \u2014 \"output token\" underline, with the matching right-side row *\/\n\t.dv3--seven.has-intersected .dv3-seven__highlight--output-token {\n\t\tanimation: dv3-underline-reveal var(--dv3-transition) calc(2 * var(--dv3-transition) + 2s) ease-out forwards;\n\t}\n\n\t.dv3--seven.has-intersected .dv3-seven__output-token-row {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(2 * var(--dv3-transition) + 2s) ease-out forwards;\n\t}\n\n\t.dv3--seven.has-intersected .dv3-seven__output-token-row::before {\n\t\tanimation: dv3-grow-up var(--dv3-transition) calc(2 * var(--dv3-transition) + 2s) ease-out forwards;\n\t}\n\n\t\/* ===== *\/\n\n\t\/* Viz 8 *\/\n\n\t\/* ===== *\/\n\n\t\/* Data Viz 8 shares the .dv3--three wrapper\/border\/left-column;\n\tonly the .dv3-eight__* right column is unique to it. *\/\n\n\t.dv3--three .dv3-eight__right-content {\n\t\topacity: 0;\n\t\ttransform: translateY(-10px);\n\t}\n\n\t.dv3--three .dv3-eight__big-circle {\n\t\ttransform: scale(0);\n\t\ttransform-origin: 33% 68%; \/* centers on the nested .dv3-eight__small-circle so it reads as expanding out from underneath it *\/\n\t}\n\n\t.dv3--three .dv3-eight__circle-content--big-circle {\n\t\topacity: 0;\n\t\ttransform: scale(0.9);\n\t}\n\n\t\/* #1 *\/\n\t.dv3--three.has-intersected .dv3-eight__right-content {\n\t\tanimation: dv3-fade-in-to-bottom var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t.dv3--three.has-intersected .dv3-eight__big-circle {\n\t\tanimation: dv3-expand var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* #2 *\/\n\t.dv3--three.has-intersected .dv3-eight__circle-content--big-circle {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(2 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* ===== *\/\n\n\t\/* Viz 9 *\/\n\n\t\/* ===== *\/\n\n\t.dv3--nine .dv3-nine__line {\n\t\tclip-path: inset(0 100% 0 0);\n\t}\n\n\t.dv3--nine .dv3-nine__cta {\n\t\topacity: 0;\n\t\ttransform: scale(0.9);\n\t}\n\n\t\/* #1 *\/\n\t.dv3--nine.has-intersected .dv3-nine__line {\n\t\tanimation: dv3-wipe-reveal var(--dv3-transition) calc(1 * var(--dv3-transition)) ease-out forwards;\n\t}\n\n\t\/* #2 *\/\n\t.dv3--nine.has-intersected .dv3-nine__cta {\n\t\tanimation: dv3-fade-in var(--dv3-transition) calc(2 * var(--dv3-transition)) ease-out forwards;\n\t}\n}\n\n@keyframes dv3-grow-up {\n\n\tfrom {\n\t\ttransform: scaleY(0);\n\t}\n\n\tto {\n\t\ttransform: scaleY(1);\n\t}\n}\n\n@keyframes dv3-fade-in {\n\n\tfrom {\n\t\topacity: 0;\n\t\ttransform: scale(0.9);\n\t}\n\n\tto {\n\t\topacity: 1;\n\t\ttransform: scale(1);\n\t}\n}\n\n@keyframes dv3-expand {\n\n\tfrom {\n\t\ttransform: scale(0);\n\t}\n\n\tto {\n\t\ttransform: scale(1);\n\t}\n}\n\n@keyframes dv3-fade-in-to-bottom {\n\n\tfrom {\n\t\topacity: 0;\n\t\ttransform: translateY(-10px);\n\t}\n\n\tto {\n\t\topacity: 1;\n\t\ttransform: translateY(0);\n\t}\n}\n\n@keyframes dv3-wipe-reveal {\n\n\tfrom {\n\t\tclip-path: inset(0 100% 0 0);\n\t}\n\n\tto {\n\t\tclip-path: inset(0 0 0 0);\n\t}\n}\n\n@keyframes dv3-underline-reveal {\n\n\tfrom {\n\t\tbackground-size: 0 2px;\n\t}\n\n\tto {\n\t\tbackground-size: 100% 2px;\n\t}\n}\n\n@keyframes dv3-pop-in {\n\n\tfrom {\n\t\topacity: 0;\n\t}\n\n\tto {\n\t\topacity: 1;\n\t}\n}\n\n<\/style>\n\n\n\n<p>But are these agents taking meaningful action? To gauge this, Salesforce has developed a metric called the Agentic Work Unit (AWU). An AWU is one discrete task accomplished by an AI agent \u2014 the point at which raw intelligence is converted into real work.<\/p>\n\n\n\n<p>As of April 2026, Agentforce agents\u2019 AWU output is increasing by a 15% CMGR (compound monthly growth rate).&nbsp;<\/p>\n\n\n\n<p>Consumer-facing industries, especially those with high volumes of customer interaction, are demonstrating the most aggressive AWU output. Yet despite that high output, retail AI agents typically remain narrowly focused, averaging one to two actions per agent most of the year, which suggests high volumes of routine, task-specific work.<\/p>\n\n\n\n<!-- Data Viz 2 -->\n<div class=\"dv3 dv3--two dv3--dark-bg js-intersection\">\n    <div class=\"dv3__title-container\">\n        <h3 class=\"dv3__title\">\n            Retail and Travel Dominate AWU Volume\n        <\/h3>\n    <\/div>\n\n    <div class=\"dv3__columns\">\n        <div class=\"dv3__left-bleed-column dv3-two__left-column\">\n            <div>\n                <h4 class=\"dv3__text dv3__text--primary dv3-two__subtitle\">Retail<\/h4>\n                <p class=\"dv3__text dv3-two__text\">\n                    represents 22% of total<br \/>monthly output\n                <\/p>\n            <\/div>            \n\n            <div class=\"dv3-two__bars dv3-two__left-bars\">\n                <div class=\"dv3__growth dv3-two__growth dv3-two__growth-left\">\n                    <div class=\"dv3__text dv3-two__growth-value\">18x<\/div>\n                    <div class=\"dv3__text dv3-two__growth-label\">AWU growth<\/div>\n                <\/div>                \n                <div class=\"dv3-two__chart\">\n                    <div class=\"dv3__triangle-svg dv3-two__left-triangle\" style=\"width: 98px;\">\n                        <svg aria-hidden=\"true\" focusable=\"false\" width=\"100%\" height=\"auto\" viewBox=\"0 0 177 305\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M158.825 2.48193L176.876 304.482H5.38892L0.876099 289.008L79.8505 145.745L158.825 2.48193Z\" fill=\"url(#paint0_linear_1_64)\" fill-opacity=\"0.3\"\/>\n                            <line x1=\"0.438023\" y1=\"289.241\" x2=\"159.438\" y2=\"0.240917\" stroke=\"#7BD1FF\"\/>\n                            <defs>\n                                <linearGradient id=\"paint0_linear_1_64\" x1=\"89.1268\" y1=\"0.984413\" x2=\"89.1268\" y2=\"304.482\" gradientUnits=\"userSpaceOnUse\">\n                                    <stop stop-color=\"white\"\/>\n                                    <stop offset=\"1\" stop-color=\"white\" stop-opacity=\"0.1\"\/>\n                                <\/linearGradient>\n                            <\/defs>\n                        <\/svg>\n                    <\/div>\n                    <div class=\"dv3__bar dv3-two__bar-1\"><\/div>\n                    <div class=\"dv3__bar dv3-two__bar-2\"><\/div>\n                <\/div>\n\n                <div class=\"dv3-two__dates\">\n                    <span class=\"dv3__text dv3-two__date\">Feb 2025<\/span>\n                    <span class=\"dv3__text dv3-two__date\">April 2026<\/span>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"dv3__right-bleed-column dv3-two__right-column\">\n            <div>\n                <h4 class=\"dv3__text dv3__text--primary dv3-two__subtitle\">Travel<\/h4>\n                <p class=\"dv3__text dv3-two__text\">\n                    represents 10% of total<br \/>monthly output\n                <\/p>\n            <\/div>\n\n            <div class=\"dv3-two__bars dv3-two__right-bars\">\n                <div class=\"dv3__growth dv3-two__growth dv3-two__growth-right\">\n                    <div class=\"dv3__text dv3-two__growth-value\">7x<\/div>\n                    <div class=\"dv3__text dv3-two__growth-label\">AWU growth<\/div>\n                <\/div>\n                <div class=\"dv3-two__chart\">\n                    <div class=\"dv3__triangle-svg dv3-two__right-triangle\" style=\"width: 95px; left: 2px;\">\n                        <svg aria-hidden=\"true\" focusable=\"false\" width=\"100%\" height=\"auto\" viewBox=\"0 0 170 152\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                            <path d=\"M159 2.27563L169.124 151.776H5.76795L0 131.276L62.5 81.7756L159 2.27563Z\" fill=\"url(#paint0_linear_1_75)\" fill-opacity=\"0.2\"\/>\n                            <line x1=\"0.684432\" y1=\"131.388\" x2=\"161.684\" y2=\"0.387798\" stroke=\"#7BD1FF\"\/>\n                            <defs>\n                                <linearGradient id=\"paint0_linear_1_75\" x1=\"89.2507\" y1=\"-3.72189\" x2=\"89.2507\" y2=\"299.776\" gradientUnits=\"userSpaceOnUse\">\n                                    <stop stop-color=\"white\"\/>\n                                    <stop offset=\"1\" stop-color=\"white\" stop-opacity=\"0.1\"\/>\n                                <\/linearGradient>\n                            <\/defs>\n                        <\/svg>\n                    <\/div>\n                    <div class=\"dv3__bar dv3-two__bar-1\"><\/div>\n                    <div class=\"dv3__bar dv3-two__bar-2\"><\/div>\n                <\/div>\n\n                <div class=\"dv3-two__dates\">\n                    <span class=\"dv3__text dv3-two__date\">Feb 2025<\/span>\n                    <span class=\"dv3__text dv3-two__date\">April 2026<\/span>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n    <div class=\"dv3__border dv3__border--light\"><\/div>\n<\/div>\n\n\n\n<p><strong>Trend in action:<\/strong> Pandora, the global jewelry brand, faces dramatic surges in customer inquiries during peak shopping seasons like holidays and Valentine&#8217;s Day. To maintain its high-touch, personalized experience during these high-volume moments, Pandora deploys Gemma, an AI concierge powered by Agentforce. Gemma instantly resolves routine customer inquiries (from order status and shipping tracking to jewelry care FAQs) while offering personalized gift recommendations based on customer preferences.<\/p>\n\n\n\n<p>By connecting directly to back-end order systems and product catalogs, Gemma delivers fast, personalized support at scale. During peak traffic, Gemma handles 60% of routine support requests while driving a 10% increase in Net Promoter Score (NPS), enabling human reps to focus on high-touch, complex interactions.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-agents-become-more-versatile-particularly-during-moments-of-high-demand\"><strong>Agents become more versatile, particularly during moments of high demand<\/strong><\/h6>\n\n\n\n<p>Most routine work requires agents to perform one or two simple skills, such as&nbsp; looking up record details or answering a customer question. But agents are increasingly tackling more complicated tasks. Today, the average agent can act on six skills, up from two at the beginning of 2025.&nbsp;<\/p>\n\n\n\n<!-- Data Viz 3 -->\n<div class=\"dv3 dv3--three dv3--light-bg js-intersection\">\n    <div class=\"dv3__border dv3__border--dark dv3__border--container dv3-three__border\">\n        <div class=\"dv3__columns\">\n            <div class=\"dv3-three__left-column\">\n                <div class=\"dv3-three__bars\">\n                    <div class=\"dv3__growth dv3-three__growth dv3-three__growth-right\">\n                        <div class=\"dv3__text dv3__text--primary dv3-three__growth-value\">3x<\/div>\n                        <div class=\"dv3__text dv3-three__growth-label\">unique skills<\/div>\n                    <\/div>\n\n                    <div class=\"dv3-three__chart\">\n                        <div class=\"dv3__triangle-svg dv3-three__right-triangle\" style=\"width: 147px;\">\n                            <svg aria-hidden=\"true\" focusable=\"false\" width=\"100%\" height=\"auto\" viewBox=\"0 0 253 341\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                <path d=\"M232.204 3.71021L252.704 340.71H65.2041L0.704102 233.21L112.704 122.21L232.204 3.71021Z\" fill=\"url(#paint0_linear_1_169)\" fill-opacity=\"0.3\"\/>\n                                <line x1=\"0.352062\" y1=\"233.355\" x2=\"235.352\" y2=\"0.355142\" stroke=\"#7BD1FF\"\/>\n                                <defs>\n                                    <linearGradient id=\"paint0_linear_1_169\" x1=\"164.955\" y1=\"-2.78732\" x2=\"164.955\" y2=\"300.71\" gradientUnits=\"userSpaceOnUse\">\n                                        <stop stop-color=\"white\"\/>\n                                        <stop offset=\"1\" stop-color=\"white\" stop-opacity=\"0.1\"\/>\n                                    <\/linearGradient>\n                                <\/defs>\n                            <\/svg>\n                        <\/div>\n                        <div class=\"dv3__bar dv3-three__bar-1\">\n                            <span class=\"dv3__text dv3__text--primary dv3-three__bar-value\">2<\/span>\n                        <\/div>\n                        <div class=\"dv3__bar dv3-three__bar-2\">\n                            <span class=\"dv3__text dv3__text--primary dv3-three__bar-value\">6<\/span>\n                        <\/div>\n                    <\/div>\n                    <div class=\"dv3-three__dates\">\n                        <span class=\"dv3__text dv3-three__date dv3-three__date-1\"><strong>Beginning<\/strong><br \/>of 2025<\/span>\n                        <span class=\"dv3__text dv3-three__date dv3-three__date-2\"><strong>End<\/strong> of<br \/>the year<\/span>\n                    <\/div>\n                <\/div>\n            <\/div>\n\n            <div class=\"dv3-three__right-column\">\n                <h3 class=\"dv3__title dv3__title--dark dv3-three__title\">\n                    Agents Triple Their Skill Set\n                <\/h3>\n                <p class=\"dv3__text dv3__text--dark dv3-three__text\">\n                    <span class=\"dv3-three__lead\">Average number of unique skills that each agent is able to act on rose<\/span> from an average of two at the beginning of the year to six by the end of 2025.\n                <\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p>Agents become even more capable during moments of high demand. During peak shopping season, the average retail agent was able to act on nine skills, a 350% increase that suggests they are deployed to handle more complex, multistep customer needs as holiday demand surges.&nbsp;<\/p>\n\n\n\n<p>The data also shows agents are increasingly taking on actions across different cloud domains. For example, rather than just answering customer questions, service agents are also surfacing sales records and providing personalized recommendations, expanding the versatility of what they can do for customers and businesses.&nbsp;<\/p>\n\n\n\n<!-- Data Viz 4 -->\n<div class=\"dv3 dv3--four dv3--dark-bg js-intersection\">\n    <div class=\"dv3__title-container\">\n        <h3 class=\"dv3__title\">\n            Share of Agents\u2019 Secondary Functions Is Increasing\n        <\/h3>\n    <\/div>\n\n    <div class=\"dv3-four__inner\">\n        <div class=\"dv3-four__chart-container\">\n            <div class=\"dv3-four__chart\">\n                <div class=\"dv3-four__y-axis\">\n                    <span class=\"dv3-four__y-axis-title dv3__text\">Non-core share<\/span>\n                    <div class=\"dv3-four__y-axis-ticks\">\n                        <span class=\"dv3-four__y-axis-tick dv3__text\">6%<\/span>\n                        <span class=\"dv3-four__y-axis-tick dv3__text\">5%<\/span>\n                        <span class=\"dv3-four__y-axis-tick dv3__text\">4%<\/span>\n                        <span class=\"dv3-four__y-axis-tick dv3__text\">3%<\/span>\n                        <span class=\"dv3-four__y-axis-tick dv3__text\">2%<\/span>\n                        <span class=\"dv3-four__y-axis-tick dv3__text\">1%<\/span>\n                        <span class=\"dv3-four__y-axis-tick dv3__text\">0%<\/span>\n                    <\/div>\n                <\/div>\n                <div class=\"dv3-four__bars\">\n                    <!-- Triangle -->\n                    <div class=\"dv3-four__triangle-wrapper\">\n                        <div class=\"dv3-four__triangle-border\"><\/div>\n                        <div class=\"dv3-four__triangle-fill\"><\/div>\n                    <\/div>\n\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 1.3\">\n                        <span class=\"dv3-four__bar-value dv3__text\">1.3%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 1.0\">\n                        <span class=\"dv3-four__bar-value dv3__text\">1.0%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 1.1\">\n                        <span class=\"dv3-four__bar-value dv3__text\">1.1%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 1.1\">\n                        <span class=\"dv3-four__bar-value dv3__text\">1.1%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 0.9\">\n                        <span class=\"dv3-four__bar-value dv3__text\">0.9%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 1.2\">\n                        <span class=\"dv3-four__bar-value dv3__text\">1.2%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 0.9\">\n                        <span class=\"dv3-four__bar-value dv3__text\">0.9%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 1.2\">\n                        <span class=\"dv3-four__bar-value dv3__text\">1.2%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 1.0\">\n                        <span class=\"dv3-four__bar-value dv3__text\">1.0%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 2.2\">\n                        <span class=\"dv3-four__bar-value dv3__text\">2.2%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 1.1\">\n                        <span class=\"dv3-four__bar-value dv3__text\">1.1%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 1.8\">\n                        <span class=\"dv3-four__bar-value dv3__text\">1.8%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 3.1\">\n                        <span class=\"dv3-four__bar-value dv3__text\">3.1%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 4.4\">\n                        <span class=\"dv3-four__bar-value dv3__text\">4.4%<\/span>\n                    <\/div>\n                    <div class=\"dv3-four__bar\" style=\"--bar-pct: 5.9\">\n                        <span class=\"dv3-four__bar-value dv3__text\">5.9%<\/span>\n                    <\/div>\n                <\/div>\n                <div class=\"dv3-four__bar-labels\">\n                    <span class=\"dv3-four__bar-label dv3__text\">Feb 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Mar 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Apr 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">May 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Jun 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Jul 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Aug 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Sept 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Oct 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Nov 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Dec 25<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Jan 26<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Feb 26<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Mar 26<\/span>\n                    <span class=\"dv3-four__bar-label dv3__text\">Apr 26<\/span>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"dv3__border dv3__border--light\"><\/div>\n<\/div>\n\n\n\n<p>This ability to act across disparate cloud systems underscores the practical necessity of a headless architecture. By decoupling the agent&#8217;s logic from traditional front-end user interfaces, agents can process tasks, execute actions, and trigger workflows anywhere.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-regulated-and-operationally-complex-industries-tend-to-consistently-prioritize-agent-complexity-nbsp\"><strong>Regulated and operationally complex industries tend to consistently prioritize agent complexity&nbsp;<\/strong><\/h6>\n\n\n\n<p><strong>Trend in action: <\/strong><a href=\"https:\/\/www.salesforce.com\/customer-stories\/siemens\/\" target=\"_blank\" rel=\"noreferrer noopener\">Siemens<\/a> sells thousands of hardware and software products across seven siloed business units and 18,000 sellers. With 2,800 unqualified inbound leads per week and no visibility into budget, authority, or timeline, sellers wasted time chasing the wrong leads while others went untouched. In an industry defined by long, technical, multi-stakeholder sales cycles, Agentforce broke qualification into a coordinated multi-agent workflow where one agent engages and nurtures the lead and a second gathers missing data, runs it through qualification rules, and routes it with full cross-division context. That orchestration let Siemens handle a complex process end to end, 24\/7.<\/p>\n\n\n\n<p>To gauge the complexity of agent usage across industries, we established a Sophistication Index by mapping all agent actions into five progressive tiers of cognitive complexity:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Levels 1\u20133 (Read, Coordinate, Synthesize): Standard, low-risk capabilities like looking up records, drafting emails, and summarizing documents&nbsp;&nbsp;<\/li>\n\n\n\n<li>Levels 4\u20135 (Write, Analyze, Parse): High-complexity capabilities like updating database fields or programmatically extracting nested parameters from raw user inputs&nbsp;&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>By evaluating how many of these complexity levels agents in each industry actively use, the Sophistication Index highlights who is leveraging agents to take on a variety of complex tasks rather than just automating high-volume tasks.&nbsp;<\/p>\n\n\n\n<p>Manufacturing, financial services, and HLS build more advanced agent networks than traditional <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-enterprise-index-insights-h1-2025\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI front-runners<\/a> (e.g, technology and retail). They are deploying agents across the full spectrum of work \u2014 from retrieving and summarizing data to drafting communications and updating records directly.<\/p>\n\n\n\n<!-- Data Viz 6 -->\n<div class=\"dv3 dv3--six dv3--dark-bg js-intersection\">\n    <div class=\"dv3__title-container\">\n        <h3 class=\"dv3__title\">\n            Complex and Regulated Industries Lead Agent Complexity\n        <\/h3>\n    <\/div>\n\n    <div class=\"dv3-six__columns\">\n        <div class=\"dv3-six__column dv3-six__axis-column\">\n            <span class=\"dv3__text dv3-six__axis-title\">Maturity Tiers<\/span>\n        <\/div>\n        <div class=\"dv3-six__column dv3-six__chart-column\">\n            <div class=\"dv3-six__chart\">\n                <div class=\"dv3-six__chart-row dv3-six__chart-header\">\n                    <div class=\"dv3__text dv3-six__row-label\">Sophistication Index<\/div>\n                    <div class=\"dv3-six__row-values\">\n                        <div class=\"dv3-six__index\">\n                            <span class=\"dv3__text dv3-six__index-value\">50<\/span>\n                        <\/div>\n                        <div class=\"dv3-six__index\">\n                            <span class=\"dv3__text dv3-six__index-value\">50<\/span>\n                        <\/div>\n                        <div class=\"dv3-six__index\">\n                            <span class=\"dv3__text dv3-six__index-value\">40<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"dv3-six__chart-row dv3-six__chart-row--5\">\n                    <div class=\"dv3__text dv3-six__row-label\">Level 5: Advanced Analytics &#038; Cognitive Parsing<\/div>\n                    <div class=\"dv3-six__row-values\">\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--blue\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--blue\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--blue\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"dv3-six__chart-row dv3-six__chart-row--4\">\n                    <div class=\"dv3__text dv3-six__row-label\">Level 4: Transactional Database Modifications<\/div>\n                    <div class=\"dv3-six__row-values\">\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--green\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--green\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--empty\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"dv3-six__chart-row dv3-six__chart-row--3\">\n                    <div class=\"dv3__text dv3-six__row-label\">Level 3: Knowledge Access &#038; Text Synthesis<\/div>\n                    <div class=\"dv3-six__row-values\">\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--yellow\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--yellow\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--yellow\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"dv3-six__chart-row dv3-six__chart-row--2\">\n                    <div class=\"dv3__text dv3-six__row-label\">Level 2: Standard Messaging &#038; Coordination<\/div>\n                    <div class=\"dv3-six__row-values\">\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--purple\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--purple\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--purple\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"dv3-six__chart-row dv3-six__chart-row--1\">\n                    <div class=\"dv3__text dv3-six__row-label\">Level 1: Basic Read &#038; Retrieval<\/div>\n                    <div class=\"dv3-six__row-values\">\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--pink\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--pink\"><\/div>\n                        <div class=\"dv3-six__rectangle dv3-six__rectangle--pink\"><\/div>\n                    <\/div>\n                <\/div>\n                <div class=\"dv3-six__chart-row dv3-six__chart-footer\">\n                    <div class=\"dv3-six__row-label\"><\/div>\n                    <div class=\"dv3-six__row-values\">\n                        <div class=\"dv3__text dv3-six__category\">\n                            Financial Services\n                        <\/div>\n                        <div class=\"dv3__text dv3-six__category\">\n                            Manufacturing\n                        <\/div>\n                        <div class=\"dv3__text dv3-six__category\">\n                            Healthcare &#038;<br \/>Life Sciences\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n    <\/div>\n\n    <div class=\"dv3__border dv3__border--light\"><\/div>\n<\/div>\n\n\n\n<p>These industries are delivering more modest AWU volume, but they are growing significantly. The AWU output of public sector and HLS have grown 227x and 19x, respectively.&nbsp;<\/p>\n\n\n\n<!-- Data Viz 5 -->\n<div class=\"dv3 dv3--five dv3--dark-bg js-intersection\">\n    <div class=\"dv3__title-container\">\n        <h3 class=\"dv3__title\">\n            Regulated Industries Are Seeing Demonstrable Growth\n        <\/h3>\n    <\/div>\n\n    <div class=\"dv3-five__grid\">\n        <div class=\"dv3-five__column\">\n            <div>\n                <h4 class=\"dv3__text dv3__text--primary dv3-five__subtitle\">Public Sector<\/h4>\n                <p class=\"dv3__text dv3-five__text\">represents 0.5% of total monthly output<\/p>\n            <\/div>\n\n            <div class=\"dv3-five__chart\">\n                <div class=\"dv3__growth dv3-five__growth dv3-five__growth-1\">\n                    <div class=\"dv3__text dv3__growth-value dv3-five__growth-value\">227x<\/div>\n                    <div class=\"dv3__text dv3-five__growth-label\">AWU growth<\/div>\n                <\/div>\n\n                <div class=\"dv3-five__bars-and-dates\">\n                    <div class=\"dv3-five__bars\">\n                        <div class=\"dv3-five__right-triangle dv3__triangle-svg\" style=\"width: 74px;\">\n                            <svg aria-hidden=\"true\" focusable=\"false\" width=\"100%\" height=\"auto\" viewBox=\"0 0 130 51\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                <path d=\"M86.9773 0.878906L129.977 50.8789L1.47729 50.679L0.477295 48.679L35.4773 29.8789L86.9773 0.878906Z\" fill=\"url(#paint0_linear_1_106)\" fill-opacity=\"0.25\"\/>\n                                <line x1=\"0.238639\" y1=\"48.2393\" x2=\"88.2386\" y2=\"0.439298\" stroke=\"#7BD1FF\"\/>\n                                <defs>\n                                    <linearGradient id=\"paint0_linear_1_106\" x1=\"88.728\" y1=\"-83.1186\" x2=\"88.728\" y2=\"220.379\" gradientUnits=\"userSpaceOnUse\">\n                                        <stop stop-color=\"white\"\/>\n                                        <stop offset=\"1\" stop-color=\"white\" stop-opacity=\"0.1\"\/>\n                                    <\/linearGradient>\n                                <\/defs>\n                            <\/svg>\n                        <\/div>\n                        <div class=\"dv3__bar dv3-five__bar dv3-five__bar-left\" style=\"height: 2px;\"><\/div>\n                        <div class=\"dv3__bar dv3-five__bar dv3-five__bar-right dv3-five__bar-right-1\" style=\"height: 29px;\"><\/div>\n                    <\/div>\n                    <div class=\"dv3-five__dates\">\n                        <span class=\"dv3__text dv3-five__date\">Feb 2025<\/span>\n                        <span class=\"dv3__text dv3-five__date\">April 2026<\/span>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"dv3-five__column\">\n            <div>\n                <h4 class=\"dv3__text dv3__text--primary dv3-five__subtitle\">HLS<\/h4>\n                <p class=\"dv3__text dv3-five__text\">represents 0.4% of total monthly output<\/p>\n            <\/div>\n\n            <div class=\"dv3-five__chart\">\n                <div class=\"dv3__growth dv3-five__growth dv3-five__growth-2\">\n                    <div class=\"dv3__text dv3__growth-value dv3-five__growth-value\">19x<\/div>\n                    <div class=\"dv3__text dv3-five__growth-label\">AWU growth<\/div>\n                <\/div>\n\n                <div class=\"dv3-five__bars-and-dates\">\n                    <div class=\"dv3-five__bars\">\n                        <div class=\"dv3-five__right-triangle dv3__triangle-svg\" style=\"width: 74px;\">\n                            <svg aria-hidden=\"true\" focusable=\"false\" width=\"100%\" height=\"auto\" viewBox=\"0 0 132 104\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                <path d=\"M86.7495 0.162109L131.25 103.662L0.749512 103.162L1.24951 97.6621L24.2495 72.1621L86.7495 0.162109Z\" fill=\"url(#paint0_linear_1_121)\" fill-opacity=\"0.25\"\/>\n                                <line x1=\"0.374759\" y1=\"98.8311\" x2=\"87.3748\" y2=\"0.331114\" stroke=\"#7BD1FF\"\/>\n                                <defs>\n                                    <linearGradient id=\"paint0_linear_1_121\" x1=\"90.0002\" y1=\"-30.3354\" x2=\"90.0002\" y2=\"273.162\" gradientUnits=\"userSpaceOnUse\">\n                                        <stop stop-color=\"white\"\/>\n                                        <stop offset=\"1\" stop-color=\"white\" stop-opacity=\"0.1\"\/>\n                                    <\/linearGradient>\n                                <\/defs>\n                            <\/svg>\n                        <\/div>\n                        <div class=\"dv3__bar dv3-five__bar dv3-five__bar-left\" style=\"height: 4px;\"><\/div>\n                        <div class=\"dv3__bar dv3-five__bar dv3-five__bar-right dv3-five__bar-right-2\" style=\"height: 60px;\"><\/div>\n                    <\/div>\n                    <div class=\"dv3-five__dates\">\n                        <span class=\"dv3__text dv3-five__date\">Feb 2025<\/span>\n                        <span class=\"dv3__text dv3-five__date\">April 2026<\/span>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n        \n        <div class=\"dv3-five__column\">\n            <div>\n                <h4 class=\"dv3__text dv3__text--primary dv3-five__subtitle\">Manufacturing<\/h4>\n                <p class=\"dv3__text dv3-five__text\">represents 0.3% of total monthly output<\/p>\n            <\/div>\n\n            <div class=\"dv3-five__chart\">\n                <div class=\"dv3__growth dv3-five__growth dv3-five__growth-3\">\n                    <div class=\"dv3__text dv3__growth-value dv3-five__growth-value\">7x<\/div>\n                    <div class=\"dv3__text dv3-five__growth-label\">AWU growth<\/div>\n                <\/div>\n\n                <div class=\"dv3-five__bars-and-dates\">\n                    <div class=\"dv3-five__bars\">\n                        <div class=\"dv3-five__right-triangle dv3__triangle-svg\" style=\"width: 75px; left: 1px;\">\n                            <svg aria-hidden=\"true\" focusable=\"false\" width=\"100%\" height=\"auto\" viewBox=\"0 0 133 153\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                <path d=\"M83.8455 1.03418L132.845 152.534H2.34546L1.34546 132.034L18.3455 106.534L83.8455 1.03418Z\" fill=\"url(#paint0_linear_1_136)\" fill-opacity=\"0.25\"\/>\n                                <line x1=\"0.422715\" y1=\"133.267\" x2=\"84.4227\" y2=\"0.267183\" stroke=\"#7BD1FF\"\/>\n                                <defs>\n                                    <linearGradient id=\"paint0_linear_1_136\" x1=\"90.0961\" y1=\"18.0366\" x2=\"90.0961\" y2=\"321.534\" gradientUnits=\"userSpaceOnUse\">\n                                        <stop stop-color=\"white\"\/>\n                                        <stop offset=\"1\" stop-color=\"white\" stop-opacity=\"0.1\"\/>\n                                    <\/linearGradient>\n                                <\/defs>\n                            <\/svg>\n                        <\/div>\n                        <div class=\"dv3__bar dv3-five__bar dv3-five__bar-left\" style=\"height: 12px;\"><\/div>\n                        <div class=\"dv3__bar dv3-five__bar dv3-five__bar-right dv3-five__bar-right-3\" style=\"height: 89px;\"><\/div>\n                    <\/div>\n                    <div class=\"dv3-five__dates\">\n                        <span class=\"dv3__text dv3-five__date\">Feb 2025<\/span>\n                        <span class=\"dv3__text dv3-five__date\">April 2026<\/span>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"dv3-five__column\">\n            <div>\n                <h4 class=\"dv3__text dv3__text--primary dv3-five__subtitle\">Financial Services<\/h4>\n                <p class=\"dv3__text dv3-five__text\">represents 10% of total monthly output<\/p>\n            <\/div>\n\n            <div class=\"dv3-five__chart\">\n                <div class=\"dv3__growth dv3-five__growth dv3-five__growth-4\">\n                    <div class=\"dv3__text dv3__growth-value dv3-five__growth-value\">13x<\/div>\n                    <div class=\"dv3__text dv3-five__growth-label\">AWU growth<\/div>\n                <\/div>\n\n                <div class=\"dv3-five__bars-and-dates\">\n                    <div class=\"dv3-five__bars\">\n                        <div class=\"dv3-five__right-triangle dv3__triangle-svg\" style=\"width: 74px;\">\n                            <svg aria-hidden=\"true\" focusable=\"false\" width=\"100%\" height=\"auto\" viewBox=\"0 0 132 345\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                                <path d=\"M84.4675 0.726562L131.968 344.227H4.96753L0.467529 323.727L9.96753 286.227L84.4675 0.726562Z\" fill=\"url(#paint0_linear_1_151)\" fill-opacity=\"0.25\"\/>\n                                <line x1=\"0.48376\" y1=\"322.1\" x2=\"84.5832\" y2=\"0.126221\" stroke=\"#7BD1FF\"\/>\n                                <defs>\n                                    <linearGradient id=\"paint0_linear_1_151\" x1=\"89.2182\" y1=\"209.729\" x2=\"89.2182\" y2=\"513.227\" gradientUnits=\"userSpaceOnUse\">\n                                        <stop stop-color=\"white\"\/>\n                                        <stop offset=\"1\" stop-color=\"white\" stop-opacity=\"0.1\"\/>\n                                    <\/linearGradient>\n                                <\/defs>\n                            <\/svg>\n                        <\/div>\n                        <div class=\"dv3__bar dv3-five__bar dv3-five__bar-left\" style=\"height: 15px;\"><\/div>\n                        <div class=\"dv3__bar dv3-five__bar dv3-five__bar-right dv3-five__bar-right-4\" style=\"height: 198px;\"><\/div>\n                    <\/div>\n                    <div class=\"dv3-five__dates\">\n                        <span class=\"dv3__text dv3-five__date\">Feb 2025<\/span>\n                        <span class=\"dv3__text dv3-five__date\">April 2026<\/span>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"dv3__border dv3__border--light dv3__border-only-top\"><\/div>\n<\/div>\n\n\n\n<p>Financial services is an example of a regulated, operationally complex industry deploying AI agents at scale \u2014 representing a similar share (10%) of total monthly agent AWU output. This activity is driven by seasonal consumer surges, like Tax Day, which increases demand for agentic support.<\/p>\n\n\n\n<p><strong>Trend in action<\/strong>: <a href=\"https:\/\/www.salesforce.com\/customer-stories\/pentagon-federal-credit-union\/\" target=\"_blank\" rel=\"noreferrer noopener\">PenFed<\/a> operates in a heavily regulated environment. As a federally chartered credit union serving military members and their families, it must navigate strict compliance, security, and verification standards across every member touchpoint. Moving beyond traditional, rule-based chatbots required robust risk controls and cross-functional legal and compliance oversight.<\/p>\n\n\n\n<p>To deliver seamless, automated service at scale, PenFed deployed an agent called Ace. Secured behind online banking logins, Ace acts as an intelligent assistant capable of evaluating account balances, checking loan application statuses, transferring funds, and delivering grounded answers from a curated knowledge base. Another agent, Echo, extends these multi-action capabilities to the voice channel, designed to entirely replace legacy interactive voice responses (IVR) and automated teller systems.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>By pairing robust governance with our unified platform, we\u2019ve safely deployed multi-action agents like Ace and Echo that perform real, complex banking tasks \u2014 turning our goal of a truly connected, AI-enabled credit union into a reality.<\/p>\n<cite>Shree Reddy, CIO, PenFed<\/cite><\/blockquote>\n\n\n\n<p>\u201cOur vision has always been to use AI in a trusted, practical, and meaningful way to serve our members seamlessly across every channel. Bringing that vision to life meant going beyond simple chatbots to build sophisticated agent experiences with trust baked in. By pairing robust governance with our unified platform, we\u2019ve safely deployed multi-action agents like Ace and Echo that perform real, complex banking tasks \u2014 turning our goal of a truly connected, AI-enabled credit union into a reality.&#8221; \u2014 Shree Reddy, CIO, PenFed<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-deploying-agents-results-in-increased-efficiency-and-higher-sales-growth\"><strong>Deploying agents results in increased efficiency and higher sales growth<\/strong><\/h6>\n\n\n\n<p>Across all industries, AI agents are shifting from simple conversation to execution. Agents are taking more actions (like triggering background workflows and business logic) compared with text generation. That action-to-output ratio is growing at a 15% compound monthly growth rate. For example, a service agent doesn&#8217;t just draft a reply about a customer&#8217;s order; it looks up the record, applies the business rule, and then issues the refund or rebooks the appointment.&nbsp;<\/p>\n\n\n\n<!-- Data Viz 7 -->\n<div class=\"dv3 dv3--seven dv3--dark-bg-2 js-intersection\">\n    <div class=\"dv3-seven__columns\">\n        <div class=\"dv3-seven__column-left\">\n            <h3 class=\"dv3__title dv3-seven__title\">Agents Talk Less, Do More<\/h3>\n            <div class=\"dv3-seven__stat\">\n                <div class=\"dv3__text dv3__text--primary dv3-seven__number\">\n                    <span class=\"dv3-seven__number-value\" data-count-target=\"15\" data-count-trigger=\".dv3-seven__number\" data-count-trigger-animation=\"dv3-pop-in\">15<\/span>%\n                <\/div>\n                <p class=\"dv3__text dv3-seven__growth-label\">\n                    is the compound monthly growth rate (CMGR)\n                <\/p>\n            <\/div>\n            <div class=\"dv3__text dv3-seven__description\">\n                of the <span class=\"dv3-seven__highlight dv3-seven__highlight--action-calls\">action calls<\/span> to <span class=\"dv3-seven__highlight dv3-seven__highlight--output-token\">output token<\/span> ratio.\n            <\/div>\n        <\/div>\n\n        <div class=\"dv3-seven__column-right\">\n            <div class=\"dv3-seven__row dv3-seven__action-call-row\">\n                <img decoding=\"async\" class=\"dv3-seven__icon\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/data-viz-7-action-calls-icon.png?strip=all&#038;quality=95\" alt=\"\">\n                <p class=\"dv3__text dv3-seven__row-text\">An <strong>action call<\/strong> allows the agent to step outside its chat window and trigger a real-world digital action.<\/p>\n            <\/div>\n\n            <div class=\"dv3-seven__row dv3-seven__output-token-row\">\n                <img decoding=\"async\" class=\"dv3-seven__icon\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/data-viz-7-ouput-token-icon.png?strip=all&#038;quality=95\" alt=\"\">\n                <p class=\"dv3__text dv3-seven__row-text\">An <strong>output token<\/strong> is a unit of text generated by the model.<\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"dv3__border dv3__border--bright\"><\/div>\n<\/div>\n\n<script>\n(function () {\n\tconst prefersReducedMotion = window.matchMedia('(prefers-reduced-motion: reduce)');\n\n\tfunction animateCount(el, target, duration) {\n\t\tduration = duration === undefined ? 2000 : duration;\n\t\tconst start = performance.now();\n\n\t\tfunction update(now) {\n\t\t\tconst progress = Math.min((now - start) \/ duration, 1);\n\t\t\tel.textContent = Math.floor(progress * target).toLocaleString();\n\n\t\t\tif (progress < 1) {\n\t\t\t\trequestAnimationFrame(update);\n\t\t\t}\n\t\t}\n\n\t\trequestAnimationFrame(update);\n\t}\n\n\tfunction resolveTrigger(block, selector) {\n\t\treturn block.querySelector(selector);\n\t}\n\n\tfunction observeBlockIntersection(block, callback) {\n\t\tif (block.classList.contains('has-intersected')) {\n\t\t\tcallback();\n\t\t\treturn;\n\t\t}\n\n\t\tconst observer = new MutationObserver(function () {\n\t\t\tif (!block.classList.contains('has-intersected')) {\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\tobserver.disconnect();\n\t\t\tcallback();\n\t\t});\n\n\t\tobserver.observe(block, { attributes: true, attributeFilter: ['class'] });\n\t}\n\n\tfunction initCountTarget(countEl) {\n\t\tconst block = countEl.closest('.dv3.js-intersection');\n\n\t\tif (!block) {\n\t\t\treturn;\n\t\t}\n\n\t\tconst target = parseInt(countEl.dataset.countTarget, 10);\n\t\tconst triggerSelector = countEl.dataset.countTrigger;\n\t\tconst triggerAnimation = countEl.dataset.countTriggerAnimation;\n\n\t\tif (Number.isNaN(target) || !triggerSelector || !triggerAnimation) {\n\t\t\treturn;\n\t\t}\n\n\t\tobserveBlockIntersection(block, function () {\n\t\t\tconst triggerEl = resolveTrigger(block, triggerSelector);\n\n\t\t\tif (!triggerEl) {\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\tif (prefersReducedMotion.matches) {\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\tif (countEl.dataset.countStarted) {\n\t\t\t\treturn;\n\t\t\t}\n\n\t\t\tcountEl.textContent = '0';\n\n\t\t\ttriggerEl.addEventListener(\n\t\t\t\t'animationend',\n\t\t\t\tfunction (event) {\n\t\t\t\t\tif (event.target !== triggerEl || event.animationName !== triggerAnimation) {\n\t\t\t\t\t\treturn;\n\t\t\t\t\t}\n\n\t\t\t\t\tcountEl.dataset.countStarted = 'true';\n\t\t\t\t\tanimateCount(countEl, target);\n\t\t\t\t},\n\t\t\t\t{ once: true },\n\t\t\t);\n\t\t});\n\t}\n\n\tfunction initDataViz2() {\n\t\tdocument.querySelectorAll('[data-count-target]').forEach(initCountTarget);\n\t}\n\n\tinitDataViz2();\n})();\n<\/script>\n\n\n\n<p>Businesses that leverage AI agents also see stronger sales growth compared with those that don\u2019t. This trend is particularly strong in retail and consumer industries during holiday shopping.<\/p>\n\n\n\n<!-- Data Viz 8 -->\n<div class=\"dv3 dv3--three dv3--light-bg js-intersection\">\n    <div class=\"dv3__border dv3__border--dark dv3__border--container dv3-three__border\">\n        <div class=\"dv3__columns\">\n            <div class=\"dv3-three__right-column\">\n                <h3 class=\"dv3__title dv3__title--dark dv3-three__title\">\n                    The Shopper Agent Advantage\n                <\/h3>\n                <p class=\"dv3__text dv3__text--dark dv3-three__text\">\n                    Retailers that deployed AI agents during the holiday shopping season saw a <span class=\"dv3-three__lead\">4x higher sales growth rate<\/span>.\n                <\/p>\n            <\/div>            \n            <div class=\"dv3-eight__right-column\">\n                <div class=\"dv3-eight__right-inner\">\n                    <div class=\"dv3-eight__right-content\">\n               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32.6884 57.7648 33.4724 58.4091 33.7296C59.1295 34.0865 60.1068 33.6666 60.288 32.8692C61.3165 27.8256 62.3286 22.7761 63.3691 17.7335C63.4537 17.2465 63.6694 16.736 63.4667 16.2501Z\" fill=\"#FF538A\"\/>\n                            <\/svg>\n                        <\/div>\n                        <div class=\"dv3__text dv3__text--primary dv3-eight__number\">4x<\/div>\n                        <div class=\"dv3__text dv3-eight__number-label\">higher sales<br \/>growth rate<\/div>\n                    <\/div>\n                    \n                    <div class=\"dv3-eight__right-circles\">                        \n                        <div class=\"dv3-eight__big-circle\">\n                            <div class=\"dv3-eight__circle-content dv3-eight__circle-content--big-circle\">\n                                <div class=\"dv3__text dv3-eight__circle-number\">8%<\/div>\n                                <p class=\"dv3__text dv3-eight__circle-text\">YoY Sales Increase<br \/>(With AI Agents)<\/p>\n                            <\/div>                            \n                        <\/div>\n                        <div class=\"dv3-eight__small-circle\">\n                            <div class=\"dv3-eight__circle-content\">\n                                <div class=\"dv3__text dv3-eight__circle-number\">2%<\/div>\n                                <p class=\"dv3__text dv3-eight__circle-text\">YoY Sales<br \/>Increase<br \/>(Without AI Agents)<\/p>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n\n\n<p>\u201cWhether you're spinning up agents to operate at massive scale or orchestrating them through deep, multistep pipelines, the bottom line is they\u2019re shipping real value.\u201d said, Joe Inzerillo, Salesforce President of Enterprise AI and Technology. \u201cThat ROI isn't just showing up on the top line in sales numbers but execution efficiency. We are moving from passive chatbots and predictive models to execution-driven agents that actually roll up their sleeves and drive real value.\u201d<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-trust-is-deepening-employees-are-using-agents-more-and-service-agents-are-having-more-conversations-with-customers-without-compromising-quality\"><strong>Trust is deepening \u2014 employees are using agents more and service agents are having more conversations with customers without compromising quality<\/strong><\/h6>\n\n\n\n<p>The average employee engaged with an agent 300% more often per week across the analysis period over the course of the year, an indicator of trust. Slack agents average 67 sessions per week, up 3x in April from February.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--no-image\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tHow Salesforce Built the AI Agent 85,000+ Employees Can\u2019t Live Without\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/slack.com\/customer-stories\/slackbot\" target=\"_blank\">\n\t\t\t\t<span>Read More<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t\t\t<\/aside>\n\n\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"alignright size-medium prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13612-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"300\" width=\"300\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=300\" alt=\"Screenshot of a conversation with Slackbot\" class=\"wp-image-13612\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png 1440w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=193&amp;h=193 193w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=1218&amp;h=1218 1218w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/figure>\n<div id=\"13612-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image alignright size-medium prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"1440\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=300\" alt=\"Screenshot of a conversation with Slackbot\" class=\"wp-image-13612\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png 1440w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=193&amp;h=193 193w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/08\/Image-5.png?w=1218&amp;h=1218 1218w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<h6 class=\"wp-block-heading\" id=\"h-customer-zero-slackbot-at-salesforce\"><strong>Customer Zero: Slackbot at Salesforce<\/strong><\/h6>\n\n\n\n<p>Salesforce\u2019s AI agent in Slack \u2014 Slackbot \u2014 is the fastest-adopted tool in Salesforce history. With 83% of the company using it regularly, it saves the average employee up to five hours of work a week. Salesforce employees use Slackbot directly within Slack to streamline daily tasks, from summarizing missed threads and drafting content to assembling briefs by aggregating metrics and files across various channels and apps.<\/p>\n\n\n\n<p>Customers trust agents too. Over the past five quarters, agents handled 170 times more customer service chats than previous years and consistently solved 7 out of 10 of them without needing human help.&nbsp;<\/p>\n<\/div><\/div>\n\n\n\n<!-- Data Viz 9 -->\n<div class=\"dv3 dv3--nine dv3--dark-bg js-intersection\">\n    <div class=\"dv3__title-container\">\n        <h3 class=\"dv3__title\">\n            Escalations Steady as Conversations Rise\n        <\/h3>\n    <\/div>\n\n    <div class=\"dv3-nine__columns\">\n        <div class=\"dv3-nine__column dv3-nine__column-left\">\n            <div class=\"dv3-nine__chart\">\n                <svg aria-hidden=\"true\" focusable=\"false\" class=\"dv3-nine__line\" viewBox=\"0 0 548 105\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n                    <path class=\"dv3-nine__line-path\" d=\"M1.901 17L10.401 43L18.901 2L35.901 53.5L44.401 48L53.401 69L60.901 68L69.901 65L78.901 80L86.901 80.5L95.401 88.5L112.401 103L121.401 94.5L129.401 97.5L138.901 94.5L146.901 90.5L154.901 82L163.901 95.5L171.901 93L180.401 98L186.901 91L197.901 81.5L207.401 80.5L215.401 82L223.401 81L231.901 75L240.901 73.5L252.901 76.5L263.401 79L273.901 78.5L282.901 76.5L290.901 77.5L302.401 77L319.401 73.5L326.401 72L334.901 68L342.401 63L351.901 65L359.401 64.5L367.901 71.5L384.401 70.5L392.901 65L407.401 64.5L421.401 65L426.901 66.5L435.901 64.5L451.901 63L462.401 62.5L470.401 64.5L478.901 65L488.401 63.5L496.901 63L504.401 63.5L513.401 64L521.401 67.5H531.401L539.901 66.5L547.401 64.5\" stroke-width=\"4\" stroke-linejoin=\"round\"\/>\n                <\/svg>\n                <img decoding=\"async\" class=\"dv3-nine__image\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/08\/escalations-steady-as-conversations-rise.png?strip=all&#038;quality=95\" alt=\"Escalation rates from AI agents to human agents are holding steady at 32%\">\n            <\/div>\n        <\/div>\n        <div class=\"dv3-nine__column dv3-nine__column-right\">\n            <div class=\"dv3-nine__cta\">\n                <div class=\"dv3-nine__cta-border\"><\/div>\n                <p class=\"dv3__text dv3__text--dark dv3-nine__cta-text\">Escalation rates from AI agents to human agents are holding steady at<\/p>\n                <div class=\"dv3__text dv3__text--primary dv3__text--dark dv3-nine__cta-value\">32%<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"dv3__border dv3__border--light\"><\/div>\n<\/div>\n\n\n\n<p>In fact, a recent study found that 77% of shoppers who engaged with onsite, branded shopper agents felt more confident with their purchase than those who didn\u2019t.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--bar-chart\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tNew Research: AI Service Agents Are Scaling and Delivering CSAT\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-service-agents-improve-customer-satisfaction\/\" target=\"_blank\">\n\t\t\t\t<span>Learn more<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-bar-chart\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/client-mu-plugins\/salesforce-shared\/assets\/images\/article-tidbit-bar-chart-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/client-mu-plugins\/salesforce-shared\/assets\/images\/article-tidbit-bar-chart-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/client-mu-plugins\/salesforce-shared\/assets\/images\/article-tidbit-bar-chart-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/client-mu-plugins\/salesforce-shared\/assets\/images\/article-tidbit-bar-chart-large@1x.png\"\n\t\talt=\"Illustration of bar-chart\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>In customer service organizations, agents are making the biggest impact on customer satisfaction \u2014 more than service rep productivity, average handle time, customer retention, and first-response time.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\" id=\"h-looking-ahead-nbsp\"><strong>Looking ahead&nbsp;<\/strong><\/h6>\n\n\n\n<p>As the enterprise digital workforce matures, businesses won\u2019t need to choose between agents that deploy quickly or tackle complex tasks. They will eliminate the trade-off entirely, scaling output quickly to meet surges in demand while maintaining the deep, cross-functional logic required to handle complex workflows.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-methodology\"><strong>Methodology:<\/strong><\/h4>\n\n\n\n<p>Powered by Agentforce and other Salesforce products, Salesforce analyzed and aggregated usage data of a cohort of businesses to uncover the true story of agents in the workforce. Looking at trends from February 2025 to April 2026, The Salesforce Agentic Enterprise Index analyzes the activity and engagement of real businesses leveraging the power of AI agents to drive ROI. To qualify for inclusion in the dataset, businesses needed to have activated agents in production every month across the analysis period. These results are not indicative of Salesforce performance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>An analysis of Agentforce usage among businesses consistently leveraging agents from February 2025 to April 2026 shows how different industries deploy AI agents while building trust and recognizing ROI. <\/p>\n","protected":false},"author":0,"featured_media":13620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"sf_show_toc":false,"footnotes":"","jetpack_post_was_ever_published":false},"categories":[4253],"tags":[],"sf_content_type":[1146],"sf_theme":[4207],"sf_topic":[4227,4027,4208],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[1186],"sf_visibility":[],"coauthors":[],"class_list":["post-13611","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshot-research","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_location-global","sf_collection-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.1 (Yoast SEO v28.1) - 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