{"id":5978,"date":"2023-05-11T12:00:00","date_gmt":"2023-05-11T19:00:00","guid":{"rendered":""},"modified":"2023-05-11T12:00:00","modified_gmt":"2023-05-11T19:00:00","slug":"adobe-care-and-wellness-mulesoft","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/adobe-care-and-wellness-mulesoft\/","title":{"rendered":"How Automation Helped an Integrated Health Care Company Save over 5,000 Hours and $439,000"},"content":{"rendered":"\n<p><a href=\"http:\/\/adobepophealth.com\" target=\"_blank\" rel=\"noreferrer noopener\">Adobe Population Health<\/a>, an innovative care management company, turned to automation to modernize patient billing, care data, and health insurance validation. With <a href=\"https:\/\/www.salesforce.com\/products\/integration\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a> technology, workflows, tasks, and processes are now automated, saving the company more than 5,000 work hours annually and over $439,000 in total labor and efficiency value and cost avoidance.<\/p>\n\n\n\n<p><strong>Why it&#8217;s important: <\/strong>Most <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/healthcare-life-science-insights-report\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">(79%)<\/a> healthcare and life sciences workers say automation is important to their organization&#8217;s future. However, only 12% of healthcare and life sciences organizations have fully realized their digital transformation goals.&nbsp;<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13204\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024\" class=\"content-card__image\" alt=\"A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=768&amp;h=432 768w, 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content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Productivity Gap: New Survey Shows ANZ Sales Teams Are Betting On AI Agents To Help\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/5978\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Adobe Population Health,<\/strong> which is projecting a 5x increase in patient volume in the coming years, uses external payment portals. In the past, these required costly, manual data entry procedures that introduced data integrity risk.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Adobe Population Health nurses also had to access different portals, systems, and applications to find, enter, and validate patient records, which was time consuming and involved manual tasks.&nbsp;<\/li>\n\n\n\n<li>The company needed a solution to integrate multiple payment applications and automate workflows to intake patient information and validate insurance more efficiently.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>The Salesforce solution: <\/strong>Now, using <a href=\"https:\/\/www.salesforce.com\/products\/integration\/products\/mulesoft-rpa\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">RPA<\/a>, <a href=\"https:\/\/www.salesforce.com\/products\/integration\/products\/mulesoft-composer\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Composer<\/a>, and <a href=\"https:\/\/www.salesforce.com\/products\/platform\/workflow-automation\/orchestrator\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Flow<\/a>, Adobe Population Health has improved data interoperability between electronic medical records and the systems used for patient care and billing. This has also saved time for nurses to focus on providing personalized care, putting patients at the center of their care journey.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Time:<\/strong> By automating human tasks and processes with MuleSoft, Adobe Population Health saved more than 5,000 hours of work annually.&nbsp;<\/li>\n\n\n\n<li><strong>Value<\/strong>: Adobe Population Health expects to achieve more than $439,000 in total labor efficiency value and cost avoidance.<\/li>\n<\/ul>\n\n\n\n<p><strong>The customer perspective: <\/strong>\u201cIntegrating our billing systems and unleashing the power of automation helped us simplify our operations and increase efficiency of care. Nurses now spend less time on manual administrative tasks and can focus on providing the high quality care patients expect.\u201d \u2014 Alex Waddell, Chief Information Officer, Adobe Population Health<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Integrating our billing systems and unleashing the power of automation helped us simplify our operations and increase efficiency of care. Nurses now spend less time on manual administrative tasks and can focus on providing the high quality care patients expect.<\/p>\n<cite>Alex Waddell, Chief Information Officer, Adobe Population Health<\/cite><\/blockquote>\n\n\n\n<p><strong>Fast fact:<\/strong> Salesforce partners, like <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N3u00000MBfRyEAL&amp;legacy=true\" target=\"_blank\" rel=\"noreferrer noopener\">Studio Science<\/a>, work with customers to create new, digital-first experiences with Salesforce. Adobe Population Health brought in Studio Science to help identify digital pain points in its customer experience, and implement RPA, Composer and Flow to address those by improving patient billing, care data, and health insurance validation processes.&nbsp;<\/p>\n\n\n\n<p><strong>Explore further:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/products\/integration\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mule<\/a><a href=\"https:\/\/www.salesforce.com\/products\/integration\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Soft<\/a><\/li>\n\n\n\n<li>Hear more from Adobe Population Health\u2019s CIO in this Wall Street Journal <a href=\"https:\/\/www.wsj.com\/articles\/slacks-new-ceo-brings-generative-ai-to-the-workplace-conversation-af053233?mod=djemCIO\" target=\"_blank\" rel=\"noreferrer noopener\">article<\/a><\/li>\n\n\n\n<li>Discover more Salesforce <a href=\"https:\/\/www.salesforce.com\/news\/topics\/customer-success\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer news<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Adobe Population Health, an innovative care management company, turned to automation to modernize patient billing, care data, and health insurance validation. With MuleSoft technology, workflows, tasks, and processes are now automated, saving the company more than 5,000 work hours annually and over $439,000 in total labor and efficiency value and cost avoidance. Why it&#8217;s important: [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":5979,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1095],"sf_theme":[1121],"sf_topic":[1104],"sf_product":[1122],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[1182],"sf_visibility":[],"coauthors":[],"class_list":["post-5978","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-highlights","sf_theme-customer-engagement","sf_topic-customer-success","sf_product-mulesoft","sf_location-global","sf_collection-biggest-news-of-the-month"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Automation Helped an Integrated Health Care Company Save over 5,000 Hours and $439,000 - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/adobe-care-and-wellness-mulesoft\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Automation Helped an Integrated Health Care Company Save over 5,000 Hours and $439,000\" \/>\n<meta property=\"og:description\" content=\"Adobe Population Health, an innovative care management company, turned to automation to modernize patient billing, care data, and health insurance validation. With MuleSoft technology, workflows, tasks, and processes are now automated, saving the company more than 5,000 work hours annually and over $439,000 in total labor and efficiency value and cost avoidance. 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