{"id":6228,"date":"2023-02-22T06:00:00","date_gmt":"2023-02-22T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6228"},"modified":"2023-02-22T06:00:00","modified_gmt":"2023-02-22T14:00:00","slug":"data-skills-research","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/data-skills-research\/","title":{"rendered":"73% of Business Leaders Believe Data Reduces Uncertainty and Drives Better Decisions \u2014 So Why Aren\u2019t They Using It?"},"content":{"rendered":"\n<p><em>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go <\/em><a href=\"https:\/\/www.salesforce.com\/news\/topics\/artificial-intelligence\/\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>8 in 10 business leaders say data is critical in decision-making at their organization today<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>However, they also cite challenges in using it \u2014 41% of business leaders lack understanding of data because it\u2019s complex or not accessible enough<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>73% of companies plan to continue or increase spending on data skills and training for employees to close the gap<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>A new global survey of nearly 10,000 business leaders reveals that while they know using data is important to their business, the vast majority aren\u2019t harnessing its power for better decision-making and business results.&nbsp;<\/p>\n\n\n\n<p>According to Salesforce&#8217;s <em>Untapped Data Research<\/em>, business leaders are struggling to put data into practice to quickly make strategic business decisions and navigate economic uncertainties because they can&#8217;t make sense of it.&nbsp;<\/p>\n\n\n\n<p>With the proper training on data skills, data can help business leaders make better decisions, earn trust, and reduce uncertainty \u2014 even amid challenging times.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-companies-aren-t-tapping-their-data-s-potential\">Companies aren\u2019t tapping their data\u2019s potential&nbsp;<\/h2>\n\n\n\n<p>Companies see value in using data to drive business decisions, especially in times of uncertainty:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Today, 8 in 10 (80%) business leaders say data is critical in decision-making at their organization.<\/li>\n\n\n\n<li>Seventy-three percent agree that data helps reduce uncertainty and make more accurate decisions in business conversations.<\/li>\n<\/ul>\n\n\n\n<p>While companies agree about the advantages of using data, there\u2019s a clear disconnect from how they\u2019re actually using it in practice. For example, a majority of companies aren\u2019t actually using their data to make critical business decisions:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More than two-thirds (67%) of business leaders are not using data to decide on pricing in line with economic conditions, such as inflation.<\/li>\n\n\n\n<li>Less than one-third (29%) are using data to inform their strategy when launching in new markets.<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13204\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024\" class=\"content-card__image\" alt=\"A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png 1200w, 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https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13114\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"How Conversation Design Enables Agentic AI\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Productivity Gap: New Survey Shows ANZ Sales Teams Are Betting On AI Agents To Help\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/6228\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p>There are also missed opportunities for companies to use their data to drive company values:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Almost 8 in 10 (79%) business leaders are not using data to inform their organization&#8217;s diversity and inclusion policies.<\/li>\n\n\n\n<li>Only 17% of business leaders are using data to help guide their climate targets.<\/li>\n<\/ul>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/UntappedDataEmbedsQ11\/CompaniesArentLeveragingDatatoDriveImportantBusinessDecisions?:language=en-USu0026:display_count=nu0026:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Data creates efficiency and trust amid uncertainty<\/h2>\n\n\n\n<p>When integrated and leveraged correctly, data has huge potential to build efficiency and trust among both customers and employees:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Seventy-two percent of business leaders think data keeps people focused on the things that matter and that are relevant to the business.<\/li>\n\n\n\n<li>Seventy-three percent agree data helps accelerate decision-making.&nbsp;<\/li>\n\n\n\n<li>Seventy-three percent believe that data builds trust in business conversations.<\/li>\n\n\n\n<li>Two-thirds (66%) think that data helps minimize the influence of personal opinions or egos in a business conversation.<\/li>\n<\/ul>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/DataDrivesBusinessDecisionsandTrust\/DataDrivesBusinessDecisionsandTrust?:language=en-USu0026:display_count=nu0026:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-companies-need-to-close-the-data-skills-gap-to-realize-data-value\"><strong>Companies need to close the data skills gap to realize data value<\/strong><\/h2>\n\n\n\n<p>Business leaders report being paralyzed by the influx of data, their knowledge of how to best operationalize it, and how to use it to invest strategically going forward:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Forty-one percent of business leaders cite a lack of understanding of data because it is too complex or not accessible enough.&nbsp;<\/li>\n\n\n\n<li>One-third (33%) of business leaders cite the lack of ability to generate insights from data.<\/li>\n\n\n\n<li>Almost one-third (30%) are overwhelmed by the amount of data, which is expected to more than <a href=\"https:\/\/www.idc.com\/getdoc.jsp?containerId=US49018922\" target=\"_blank\" rel=\"noreferrer noopener\">double in size<\/a> by 2026.<\/li>\n<\/ul>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/UntappedDataEmbedsQ16\/BarrierstoUnlockingDataValue?:language=en-USu0026:display_count=nu0026:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>To address these concerns, 73% of companies are planning to continue or increase spending on data skills development and training for employees.&nbsp;<\/p>\n\n\n\n<p>Data literacy training for employees can establish a data culture that supports business goals and improves resilience during the tough economic climate.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Business leaders are experiencing one of the toughest economic markets of our time, but they have an untapped advantage for better decision-making: their data.<\/p>\n<cite>Juan Perez, Chief Information Officer, Salesforce<\/cite><\/blockquote>\n\n\n\n<p>\u201cThe secret to driving true insights is marrying data with analytics. A combination of data, analytics, and the necessary data skills enables companies to maximize their technology investments and uncover opportunities that drive business strategy and strengthen customer trust,\u201d said Perez.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tLearn how to build and automate data-driven apps.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/trailblazerdx\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>REGISTER FOR TRAILBLAZERDX<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h4 class=\"wp-block-heading\">More information:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read how <a href=\"https:\/\/www.salesforce.com\/news\/stories\/what-is-decision-intelligence\" target=\"_blank\" rel=\"noreferrer noopener\">decision intelligence<\/a> can help everyone make data-driven decisions that benefit the organization.<\/li>\n\n\n\n<li>Register for <a href=\"https:\/\/www.salesforce.com\/tableau-conference\/\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau Conference 2023<\/a>, the annual data event of the year happening May 9-11, 2023.<\/li>\n\n\n\n<li>Learn about <a href=\"https:\/\/www.tableau.com\/learn\/pledgefordata\" target=\"_blank\" rel=\"noreferrer noopener\">free data skills programs<\/a>, including data literacy training for individuals and a guide for organizations.<\/li>\n\n\n\n<li>Discover how to deliver success now with <a href=\"https:\/\/www.salesforce.com\/blog\/what-is-salesforce-genie\/\" target=\"_blank\" rel=\"noreferrer noopener\">real-time data<\/a>.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Research methodology<\/h4>\n\n\n\n<p>Salesforce conducted this global survey in partnership with YouGov in September 2022. The total sample size was 9,837 business leaders and decision-makers, including top- and mid-level managers, directors, chief executives, partners, and owners at companies of all sizes and sectors in the following countries: Singapore (1,102), India (1,095), Australia (1,072), Japan (1,026), U.K. (1,011), U.S. (1,010), France (1,008), Germany (1,005), Brazil (1,004), and Mexico (504). The figures are representative of adult populations (aged 18+).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. 8 in 10 business leaders say data is critical in decision-making at their organization today However, they also cite challenges in using it \u2014 41% of business leaders lack understanding of data because [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":6229,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1099],"sf_theme":[1115],"sf_topic":[1113],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[1175],"sf_visibility":[],"coauthors":[],"class_list":["post-6228","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-digital-transformation","sf_topic-analytics","sf_location-global","sf_collection-trailblazerdx-2023"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>73% of Business Leaders Believe Data Reduces Uncertainty and Drives Better Decisions \u2014 So Why Aren\u2019t They Using It? - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/data-skills-research\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"73% of Business Leaders Believe Data Reduces Uncertainty and Drives Better Decisions \u2014 So Why Aren\u2019t They Using It?\" \/>\n<meta property=\"og:description\" content=\"Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. 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