{"id":6845,"date":"2023-01-10T09:00:00","date_gmt":"2023-01-10T17:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=6845"},"modified":"2023-01-10T09:00:00","modified_gmt":"2023-01-10T17:00:00","slug":"product-release-news-spring-2023","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/product-release-news-spring-2023\/","title":{"rendered":"Salesforce Spring &#8217;23 Release \u2014 Here\u2019s What\u2019s New"},"content":{"rendered":"\n<p>Today, Salesforce announced that the <a href=\"http:\/\/salesforce.com\/releases\" target=\"_blank\" rel=\"noreferrer noopener\">Spring \u201823 Product Release preview<\/a> is now live.<\/p>\n\n\n\n<p><strong>Why it matters:<\/strong> The Spring \u201823 Product Release includes hundreds of new features that become generally available on February 13, 2023.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Amid rising costs, inflation, and scrutiny on the bottom line, companies are under pressure to deliver success now.&nbsp;<\/li><li>At the same time, customers expect seamless, personalized experiences from brands in every industry.<\/li><li>This release provides concrete solutions to help drive cost savings and deliver efficiency at scale.<\/li><\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-highlights-from-the-spring-23-product-release\">Highlights from the Spring \u201823 Product Release<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Account Discovery<\/strong> \u2014 Account Discovery is a dashboard built on top of <a href=\"https:\/\/www.salesforce.com\/products\/crm-analytics\/features\/\" target=\"_blank\" rel=\"noreferrer noopener\">CRM Analytics<\/a> and accessible directly from the account list view. It uses <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=sf.bi_edd_about.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein Discovery<\/a> to provide out-of-the-box, configurable, AI-driven health and upside scores to help identify accounts at risk and accounts with upside.<\/li><\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"61917-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/image2-4.png?w=1024\" alt=\"Account Discovery is a dashboard built on top of CRM Analytics and accessible directly from the account list view.\" class=\"wp-image-61917\"\/><\/a><figcaption>Account Discovery is a dashboard built on top of CRM Analytics and accessible directly from the account list view.<\/figcaption><\/figure>\n<div id=\"61917-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/image2-4.png?w=1024\" alt=\"Account Discovery is a dashboard built on top of CRM Analytics and accessible directly from the account list view.\" class=\"wp-image-61917\"\/><figcaption>Account Discovery is a dashboard built on top of CRM Analytics and accessible directly from the account list view.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\"><li><strong>WhatsApp Business Messaging: Direct Integration<\/strong> \u2014 Salesforce and WhatsApp <a href=\"https:\/\/www.salesforce.com\/news\/stories\/salesforce-and-whatsapp-partner-to-transform-how-people-and-businesses-engage\/\" target=\"_blank\" rel=\"noreferrer noopener\">announced a new strategic partnership<\/a> that allows Salesforce customers to connect with their customers and build new messaging experiences on WhatsApp.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/8W7iA4YoddErxttExni3kn.jpg\"  data-uuid=\"8W7iA4YoddErxttExni3kn\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Salesforce Contact Center: Insights &amp; Scheduling<\/strong> \u2014 <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Contact Center<\/a> now includes Einstein Conversation Insights and Shift Scheduling, enabling contact center leaders to schedule the right agents on the right channels at the right time, and onboard those agents quickly with coaching and insights for immediate time to value.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/Tch6jbF5YLspGPr7drbQ7a.jpg\"  data-uuid=\"Tch6jbF5YLspGPr7drbQ7a\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Quick Promotion Setup<\/strong> \u2014 <a href=\"https:\/\/www.salesforce.com\/products\/loyalty-management\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Loyalty Management<\/a> users can now save time and resources with a simple setup experience for commonly used promotions, without building from the ground up. Loyalty program managers are equipped with predefined eligibility, reward, and rule criteria that can be configured with just a few clicks.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/n8qSvPyhMHF8ujGP6UPZyd.jpg\"  data-uuid=\"n8qSvPyhMHF8ujGP6UPZyd\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Automotive Cloud Intelligence<\/strong> \u2014 Automotive organizations can now get pre-built KPIs and dashboards embedded where they work, all within <a href=\"https:\/\/www.salesforce.com\/products\/automotive-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Automotive Cloud<\/a>. Now, charged with AI insights, they can dive deep into automotive lead performance, their vehicle portfolio inventory and sales, vehicle and parts forecasts, and more.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/dnCAMpms4sqFjKCLh3S7Gj.jpg\"  data-uuid=\"dnCAMpms4sqFjKCLh3S7Gj\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Service Process Automation<\/strong> \u2014 Financial services firms can now easily deploy automated processes for common service requests. In addition, they can quickly build a process with low-\/no-code tools or select a pre-built process template, and make API calls to third-party systems at scale with High Performance Integrations.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/LP6dRxfuq49T8upGFxXptk.jpg\"  data-uuid=\"LP6dRxfuq49T8upGFxXptk\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p><strong>Learn more:<\/strong> <\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>For a detailed look at these features plus hundreds more, <a href=\"http:\/\/salesforce.com\/releases\" target=\"_blank\" rel=\"noreferrer noopener\">go here<\/a>.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Today, Salesforce announced that the Spring \u201823 Product Release preview is now live. Why it matters: The Spring \u201823 Product Release includes hundreds of new features that become generally available on February 13, 2023. Amid rising costs, inflation, and scrutiny on the bottom line, companies are under pressure to deliver success now.&nbsp; At the same [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":6846,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1095],"sf_theme":[1115],"sf_topic":[1113,1092,1120,1093],"sf_product":[1128],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-6845","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-highlights","sf_theme-digital-transformation","sf_topic-analytics","sf_topic-artificial-intelligence","sf_topic-customer-360","sf_topic-digital-transformation","sf_product-commerce-cloud","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Spring &#039;23 Release \u2014 Here\u2019s What\u2019s New - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/product-release-news-spring-2023\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Spring &#039;23 Release \u2014 Here\u2019s What\u2019s New\" \/>\n<meta property=\"og:description\" content=\"Today, Salesforce announced that the Spring \u201823 Product Release preview is now live. 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