{"id":7056,"date":"2022-01-27T04:59:00","date_gmt":"2022-01-27T12:59:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=7056"},"modified":"2022-01-27T04:59:00","modified_gmt":"2022-01-27T12:59:00","slug":"salesforce-digital-skills-index-details-major-gaps-across-19-countries","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/","title":{"rendered":"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers"},"content":{"rendered":"\n<p><strong><em>Quick take<\/em>: <\/strong><em>Salesforce\u2019s <\/em><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/01\/27\/digital-skills-index-update\" target=\"_blank\" rel=\"noreferrer noopener\"><em>2022 Global Digital Skills Index<\/em><\/a><em> reveals a growing digital skills crisis. This article takes an in-depth look at the findings, based on what 23,000+ workers across 19 countries say about digital skills, including their impact on the future of work, concerns about job readiness, and the significance of continuous learning.\u00a0<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p>It\u2019s the Digital Age. Or is it? A majority of the current and prospective workforce think they lack the proper digital skills to prepare them for the future.&nbsp;<\/p>\n\n\n\n<p>Across 19 surveyed countries, workers scored 33 out of a possible 100 points on the Digital Skills Readiness Index across areas such as preparedness, access to learning resources, skill level, and participation in training. Workers in the United States fared slightly better at 36 out of 100 points.<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/DigitalSkillsIndex_16421956732270\/DigitalSkillsReadinessIndexScore?:language=en-USu0026:display_count=nu0026:origin=viz_share_link\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>It\u2019s a common assumption that developed countries and younger generations feel more prepared for the <a href=\"https:\/\/www.salesforce.com\/news\/stories\/what-are-digital-skills\" target=\"_blank\" rel=\"noreferrer noopener\">digital skills<\/a> demanded by today\u2019s jobs. But these findings challenge those assumptions. In fact, many respondents say they feel unequipped and unprepared for some of the most important digital skills needed for the workplace.&nbsp;<\/p>\n\n\n\n<p><\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tWhat are digital skills?\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/what-are-digital-skills\/\" target=\"_blank\">\n\t\t\t\t<span>Learn More<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p>Nearly three out of four respondents worldwide say they aren\u2019t equipped with the resources needed to learn the digital skills they need to succeed in the current and future workforce. Confidence also dips dramatically in countries like Italy and South Korea, whose respondents are less active in learning and training, and have poorer access to skilling resources.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Three major skills gaps identified in new global index<\/h2>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>1. The everyday skills gap<\/strong><\/h5>\n\n\n\n<p>The vast majority of respondents (83%) claim \u201cadvanced\u201d or \u201cintermediate\u201d everyday social media skills and 76% say the same for everyday digital communication skills. However, only one-third feel prepared for the workplace social media skills needed over the next five years.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>Two-thirds of respondents say they\u2019re unprepared for social media skills that the workplace will require over the next five years.<\/em><\/p><\/blockquote>\n\n\n\n<p>Over 6 in 10&nbsp; global respondents say skills in collaboration technology like Slack are viewed as the most important skills needed by businesses today and over the next five years. Despite respondents\u2019 prowess with everyday collaboration technology like social media and digital communication, only 25% rated themselves \u201cadvanced\u201d in collaboration technology skills needed specifically for the workplace.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>2. The generational skills gap<\/strong><\/h5>\n\n\n\n<p>Only 31% of Gen Z respondents, the first truly digital native generation, feel \u201cvery equipped\u201d for a digital-first job right now. Not many Gen Z respondents believe they have \u201cadvanced\u201d digital skills in areas like coding (20%), data encryption &amp; cybersecurity (18%), and AI (7%).&nbsp;<\/p>\n\n\n\n<p>Other generations report an even steeper challenge. <\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>Just 17% of Baby Boomers believe they are \u201cvery equipped now\u201d for digital-first employment.<\/em><\/p><\/blockquote>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>3. The leadership and workforce skills gap<\/strong><\/h5>\n\n\n\n<p>When it comes to digital skills readiness and education, senior leadership and their workforce aren\u2019t on the same page.&nbsp;<\/p>\n\n\n\n<p>A majority of senior leadership respondents (54%) said they are prepared with the digital skills necessary now. However, less than half of managers and individual contributors agree, signaling a disconnect within organizations.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tDigital skills are our future\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/the-future-of-digital-skills\/\" target=\"_blank\">\n\t\t\t\t<span>See Related Stories<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-skills-gap-impacts-global-gdp\">The skills gap impacts global GDP<\/h2>\n\n\n\n<p>A recent <a href=\"https:\/\/www.salesforce.com\/news\/stories\/digital-skills-gap\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce-commissioned RAND Europe Report<\/a> highlights that the digital skills gap comes at a cost. It estimated that 14 G20 countries could miss out on $11.5 trillion cumulative GDP growth if the skills gap isn\u2019t addressed. This comes as emerging technologies such as blockchain, AI, and the cloud are amplifying business\u2019 demand for specific digital skills \u2014 by up to 50% in Europe and the United States (<a href=\"https:\/\/www.mckinsey.com\/business-functions\/operations\/our-insights\/building-the-vital-skills-for-the-future-of-work-in-operations\" target=\"_blank\" rel=\"noreferrer noopener\">McKinsey<\/a>).&nbsp;<\/p>\n\n\n\n<p>Despite this finding, 64% of Salesforce\u2019s global index respondents rated themselves as \u201cbeginners\u201d in AI digital skills. A mere 17% of global survey respondents consider themselves \u201cadvanced\u201d in workplace digital skills and roughly half rate themselves as \u201cbeginners,\u201d illustrating the need to close the gap across the board.&nbsp;<\/p>\n\n\n\n<p>View a full breakdown of how respondents rate their workplace digital skill level in <a href=\"https:\/\/public.tableau.com\/app\/profile\/salesforce.newsroom1206\/viz\/DigitalSkillsIndex_16421956732270\/DigitalSkillsReadinessIndexScore\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau<\/a>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/ZSn6ofDrVuotWEJPoM2Fbg.jpg\"  data-uuid=\"ZSn6ofDrVuotWEJPoM2Fbg\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<div style=\"height:38px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-businesses-have-a-critical-role-to-play-in-closing-the-skills-gap\">Businesses have a critical role to play in closing the skills gap<\/h3>\n\n\n\n<p>The pandemic has accelerated digital transformation and given businesses a unique opportunity to rethink how they connect with their employees, customers, and communities.&nbsp;<\/p>\n\n\n\n<p>The majority of respondents (82%) plan to learn new skills to help them grow in their current career or a new career. Some ways that businesses, governments, and communities can work together in supporting the workforce\u2019s thirst for knowledge include:<strong> <\/strong>harnessing existing learning communities, investing in younger generations, and promoting training programs focused on top digital skills.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Harness learning communities<\/strong><\/h5>\n\n\n\n<p>Over half of respondents (51%) want to learn new skills to help them grow in their current career over new or different career paths. Where digital education, training, and job creation is concerned, business leaders don\u2019t need to start entirely from scratch. By harnessing the potential and motivation of current employees to innovate, they can accelerate progress towards closing the skills gap.&nbsp;<\/p>\n\n\n\n<p>Salesforce\u2019s Trailblazer Community is one example of the role that a community can play in helping people learn new skills and expand their networks. The <a href=\"https:\/\/trailhead.salesforce.com\/en\/trailblazercommunity\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer Community<\/a> is a network of 15 million people across the Salesforce ecosystem who help each other learn new skills and succeed with Salesforce, offering an online platform to learn and connect from anywhere.&nbsp;<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Invest in younger generations<\/strong><\/h5>\n\n\n\n<p>Younger generations have more confidence and ambition to learn skills they don\u2019t know as well \u2013 across the globe, 36% of Gen Z and Millennials are \u201cvery actively\u201d participating in learning and training, compared to only 22% of Gen X and 15% of Baby Boomers.<\/p>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Promote training programs focused on top digital skills<\/strong><\/h5>\n\n\n\n<p>Respondents ranked these five digital skills as being most critical for businesses to invest in over the next five years:&nbsp;<\/p>\n\n\n<div class=\"tableau-viz-embed-container \">\n\t<tableau-viz\n\t\tclass=\"tableau-viz-embed\"\n\t\tsrc=\"https:\/\/public.tableau.com\/views\/TopWorkplaceDigitalSkills_Final\/TopWorkplaceDigitalSkills?:language=en-USu0026:display_count=nu0026:origin=viz_share_link%20\"\n\t\ttoolbar=\"hidden\"\n\t\thide-tabs\n\t><\/tableau-viz>\n<\/div>\n\n\n\n<p>Many of these in-demand workplace skills \u2014 from collaboration tech to cyber security \u2014 aren\u2019t found in typical school curriculum, reiterating the need for recruiters to focus less on established education programs and more on the \u201creal world\u201d digital skills.<\/p>\n\n\n\n<p>The survey revealed remaining skill gaps in some of these critical areas:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>While the index reveals that <strong>collaboration technology skills<\/strong> has the biggest percentage of \u201cadvanced\u201d practitioners, this still only equates to roughly 25% of survey respondents.<\/li><li>Despite 58% saying <strong>encryption &amp; cybersecurity skills<\/strong> are particularly important, only 14% report \u201cadvanced\u201d knowledge of the subject.<\/li><li>Nearly half of all respondents view <strong>digital sustainability skills<\/strong> as important \u201cnow and in the next five years.\u201d Even among business owners, only 16% say they have \u201cadvanced\u201d digital skills for operating technology that promotes sustainable business activities like tracing, measuring, and analyzing climate data within an organization.&nbsp;<\/li><\/ul>\n\n\n\n<p>A newly digital-first world presents a major opportunity for companies to rethink what agile teams look like. By building training programs based on what workers believe will make them most successful in the workplace, companies can create a flexible working culture that empowers all employees to connect, learn, and progress from anywhere.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"53917-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/KrisLandeQuote.jpg?w=512\" alt=\"Kris Lande, SVP Marketing &amp; Community: At Salesforce, we've made it our mission to empower anyone to learn and harness the digital-first skills needed for the jobs of today and tomorrow\" class=\"wp-image-53917\"\/><\/a><\/figure><\/div>\n<div id=\"53917-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image is-style-default\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/KrisLandeQuote.jpg?w=512\" alt=\"Kris Lande, SVP Marketing &amp; Community: At Salesforce, we've made it our mission to empower anyone to learn and harness the digital-first skills needed for the jobs of today and tomorrow\" class=\"wp-image-53917\"\/><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<div style=\"height:46px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Salesforce&#8217;s commitment to workforce development spans millions of people worldwide<\/h3>\n\n\n\n<p>Salesforce is committed to providing opportunities for people to learn digital skills and gain entry into the tech industry:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The <a href=\"https:\/\/trailhead.salesforce.com\/en\/trailblazercommunity\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer Community<\/a> is a network of 15 million people across the Salesforce ecosystem who help each other learn new skills and succeed with Salesforce. The Trailblazer Community offers an online platform to connect from anywhere, with more than 1,300 active regional and interest-based groups around the world.&nbsp;<\/li><li><a href=\"https:\/\/trailhead.salesforce.com\/en\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a>, Salesforce&#8217;s free online learning platform, has empowered 3.9 million people to learn in-demand skills for the future of work. With Trailhead, learners can skill up for free from anywhere and earn globally recognized credentials for careers in the Salesforce ecosystem.&nbsp;<\/li><li><a href=\"https:\/\/www.salesforce.com\/company\/careers\/pathfinders\/\" target=\"_blank\" rel=\"noreferrer noopener\">Pathfinder Training Program<\/a> is a workforce development initiative designed to train individuals with the technical, business, and soft skills necessary to pursue a career in the Salesforce ecosystem.&nbsp;<\/li><li><a href=\"https:\/\/veterans.force.com\/s\/news\/vetforce-alliance-how-to-apply-20Yf4000000XpQhEAK\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Military<\/a> offers free, online training classes and certification exams at no cost for active-duty military, veterans, and military spouses. The program connects a talented pipeline with partner companies to help grow, strengthen, and diversify their workforces.<\/li><li><a href=\"https:\/\/1.salesforce-partners.com\/talent-alliance\" target=\"_blank\" rel=\"noreferrer noopener\">The Salesforce Talent Alliance<\/a> connects Salesforce partner companies to job candidates trained on Salesforce through Trailhead and brings new talent into the fast-growing ecosystem.<\/li><li><a href=\"https:\/\/www.tableau.com\/community\/academic\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau Academic<\/a> provides free software licenses, eLearning, and curriculum to help educators around the world teach analytics in classrooms. Since 2011, Tableau Academic programs have enabled nearly 2 million students and teachers from accredited institutions around the world.<\/li><li>Tableau has committed to train <a href=\"https:\/\/www.tableau.com\/about\/press-releases\/2021\/tableau-pledges-train-10-million-data-people#:~:text=New%20Tableau%20initiative%20aims%20to,into%20a%20skill%20for%20everyone&amp;text=SEATTLE%20%E2%80%93%20Nov.,over%20the%20next%20five%20years.\" target=\"_blank\" rel=\"noreferrer noopener\">10 Million Data People<\/a> in data skills over the next five years through new and expanded learning programs, including a $5 million commitment from Tableau Foundation to support organizations that help women and girls learn data skills.<\/li><li>The <a href=\"https:\/\/www.tableau.com\/community\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau Community<\/a> is a safe, open and supportive environment that encourages data lovers to share, learn, and inspire each other. The Community accelerates analytics and Tableau learning for newbies and experienced users alike.&nbsp;<\/li><\/ul>\n\n\n\n<p><em><strong>Explore further<\/strong><\/em><strong><em>: <\/em><\/strong><em>Salesforce has launched a new<\/em><strong><em> <\/em><\/strong><a href=\"https:\/\/www.salesforce.com\/plus\/series\/Trailblazer?d=&amp;nc=&amp;utm_source=pr&amp;utm_medium=pr&amp;utm_campaign=us_trl&amp;utm_content=learners-practitioners_&amp;utm_term=digital_skills\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Trailblazer Series<\/em><\/a><em> on Salesforce+, bringing to life the unique stories and pathways of five individuals into the tech industry.&nbsp;<\/em><\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Learn more<\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/www.salesforce.com\/news\/the-future-of-digital-skills\/\" target=\"_blank\" rel=\"noreferrer noopener\">Visit<\/a> the Salesforce News &amp; Insights Digital Skills Page.<\/li><li>View the 2022 Global <a href=\"https:\/\/public.tableau.com\/app\/profile\/salesforceresearch\/viz\/DigitalSkillsIndex\/CountryDB?publish=yes\" target=\"_blank\" rel=\"noreferrer noopener\">Digital Skills Index Dashboard in Tableau<\/a>. <\/li><li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/digital-skills-gap\/\" target=\"_blank\" rel=\"noreferrer noopener\">Understand more<\/a> about the Global Digital Skills Gap.<\/li><li>Learn more about <a href=\"https:\/\/trailhead.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a> and the <a href=\"https:\/\/trailhead.salesforce.com\/en\/trailblazercommunity\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer Community<\/a>.<\/li><li>Tune into Salesforce\u2019s new <a href=\"https:\/\/www.salesforce.com\/plus\/series\/Trailblazer?d=&amp;nc=&amp;utm_source=pr&amp;utm_medium=pr&amp;utm_campaign=us_trl&amp;utm_content=learners-practitioners_&amp;utm_term=digital_skills\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer Series<\/a> on Salesforce+.<\/li><li><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2021\/09\/20\/idc-salesforce-economy-2021\/\" target=\"_blank\" rel=\"noreferrer noopener\">View<\/a> the 2021 IDC Salesforce Economy Report.<\/li><\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Index methodology<\/strong><\/h3>\n\n\n\n<p>Salesforce surveyed 23,621 of the workforce and prospective workforce across 19 countries to measure global readiness around the future of digital skills. The research is titled Salesforce Global Digital Skills Index 2022. Data in this study is from a blind survey conducted in November-December 2021 that generated responses in Argentina, Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Singapore, South Korea, Sweden, Thailand, United Kingdom and the United States. For more information around methodology, visit our <a href=\"https:\/\/sfdc.co\/DigitalSkillsIndexFAQs\" target=\"_blank\" rel=\"noreferrer noopener\">FAQ<\/a> page.<\/p>\n\n\n\n<p><em>*Survey findings were used to create a \u2018Digital Readiness\u2019 Index, measuring readiness from the perspective of respondents on the following key factors:<\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Preparedness [Do you feel prepared?]<\/em><\/li><li><em>Skill Level [How would you rate your skill level?]<\/em><\/li><li><em>Access [Are you equipped with the right resources?]<\/em><\/li><li><em>Active Participation [Are you actively learning or upskilling?]<\/em><\/li><\/ul>\n\n\n\n<p><em>Salesforce Digital Skills Index, January 2022<\/em><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quick take: Salesforce\u2019s 2022 Global Digital Skills Index reveals a growing digital skills crisis. This article takes an in-depth look at the findings, based on what 23,000+ workers across 19 countries say about digital skills, including their impact on the future of work, concerns about job readiness, and the significance of continuous learning.\u00a0 It\u2019s the [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":7057,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1142,1138,1146],"sf_theme":[1115,1116],"sf_topic":[1093,1117],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1110],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-7056","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements","sf_content_type-news-announcements-corporate","sf_content_type-snapshot-research","sf_theme-digital-transformation","sf_theme-future-of-work","sf_topic-digital-transformation","sf_topic-modern-work","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers\" \/>\n<meta property=\"og:description\" content=\"Quick take: Salesforce\u2019s 2022 Global Digital Skills Index reveals a growing digital skills crisis. This article takes an in-depth look at the findings, based on what 23,000+ workers across 19 countries say about digital skills, including their impact on the future of work, concerns about job readiness, and the significance of continuous learning.\u00a0 It\u2019s the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2022-01-27T12:59:00+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers\",\"datePublished\":\"2022-01-27T12:59:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/\"},\"wordCount\":1664,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg\",\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/\",\"url\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/\",\"name\":\"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg\",\"datePublished\":\"2022-01-27T12:59:00+00:00\",\"author\":{\"@id\":\"\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg\",\"width\":1200,\"height\":675},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/au\/news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/au\/news\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/au\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers - Salesforce","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/","og_type":"article","og_title":"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers","og_description":"Quick take: Salesforce\u2019s 2022 Global Digital Skills Index reveals a growing digital skills crisis. This article takes an in-depth look at the findings, based on what 23,000+ workers across 19 countries say about digital skills, including their impact on the future of work, concerns about job readiness, and the significance of continuous learning.\u00a0 It\u2019s the [&hellip;]","og_url":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/","og_site_name":"Salesforce","article_published_time":"2022-01-27T12:59:00+00:00","og_image":[{"width":1200,"height":675,"url":"http:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/"},"author":{"name":"","@id":""},"headline":"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers","datePublished":"2022-01-27T12:59:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/"},"wordCount":1664,"image":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg","inLanguage":"en-AU"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/","url":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/","name":"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/au\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg","datePublished":"2022-01-27T12:59:00+00:00","author":{"@id":""},"breadcrumb":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#primaryimage","url":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg","contentUrl":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg","width":1200,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-digital-skills-index-details-major-gaps-across-19-countries\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/au\/news\/"},{"@type":"ListItem","position":2,"name":"Salesforce Launches Global Digital Skills Index: In-Depth Insights from 23,000 Workers"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/au\/news\/#website","url":"https:\/\/www.salesforce.com\/au\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/au\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2023\/12\/Digital-Skills-Tile-2.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/au\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/7056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/comments?post=7056"}],"version-history":[{"count":0,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/7056\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/media\/7057"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/media?parent=7056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/categories?post=7056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/tags?post=7056"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_content_type?post=7056"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_theme?post=7056"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_topic?post=7056"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_product?post=7056"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_industry?post=7056"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_role?post=7056"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=7056"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_location?post=7056"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_collection?post=7056"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_visibility?post=7056"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/coauthors?post=7056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}