For Earl Taylor and Karl Bates at APEC Electrical, digital transformation happened quickly \u2013 once they realized how outdated their systems had become.<\/p>\n\n\n\n
\u201cOne day Earl handed me a clipboard with a piece of paper on it,\u201d said Bates. \u201cAnd I looked at him and I thought: \u2018That’s archaic. Why are we still doing that?\u2019\u201d
Their situation was similar to many small businesses whose offices and car visors are awash in all kinds of paper: invoices, expense receipts, routing schedules, post-it notes, and other documents. But in a world where everyone \u2014 from business owners to field techs to the customers they service \u2014 use technology, they realized that software that can digitize processes for small businesses was becoming table stakes. It just needed to be easy to implement and easy for everyone in their company to use from anywhere.<\/p>\n\n\n\n
Enter VIIZR \u2013 pronounced just like the work truck visor that previously served as the main filing cabinet for many small businesses \u2014 stuffed full of papers critical to operations. Powered by Ford Pro\u2122 and built on the Salesforce platform<\/a>, the cleverly named software \u2014 an all-in-one jobsite and back office app \u2014 was designed precisely with small business field service in mind. With VIIZR, businesses like APEC Electrical can manage scheduling, routing, invoicing, and more with ease. <\/p>\n\n\n\n \u201cWhat we’re trying to do is digitally transform the field service industry,\u201d explained VIIZR CEO Jian Wei Hoh \u2013 JW for short. \u201cThe goal of this type of digital transformation is to improve productivity for these companies and provide better customer experiences in the process.\u201d <\/p>\n\n\n\n VIIZR was built on the Salesforce platform. Salesforce’s real-time data and CRM tools are built in, giving businesses and their field techs an easy-to-use interface that automates and streamlines their operation through real-time scheduling, digitized quotes and invoicing, project management, and more. <\/p>\n\n\n\n