{"id":8021,"date":"2022-05-06T08:58:00","date_gmt":"2022-05-06T15:58:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8021"},"modified":"2022-05-06T08:58:00","modified_gmt":"2022-05-06T15:58:00","slug":"salesforce-summer-22-release-highlights","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-summer-22-release-highlights\/","title":{"rendered":"Salesforce Summer \u201822 Release \u2014 Here\u2019s What to Expect\u00a0"},"content":{"rendered":"\n<p>Today, Salesforce announced that the Summer \u201822 Release preview is <a href=\"https:\/\/www.salesforce.com\/products\/innovation\/overview\/\">now live<\/a>. The release, which will be generally available on June 12, includes new features and enhancements from across the Customer 360 platform.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-highlights-from-the-salesforce-summer-22-release\">Highlights from the Salesforce Summer \u201822 Release<\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Swarming<\/strong>: Salesforce customers will be able to resolve cases faster by getting real-time support from experts in relevant departments.&nbsp;<\/li><\/ul>\n\n\n\n<p>See an example here: <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/W4JGtkzSXCQiaUML3zxudB.jpg\"  data-uuid=\"W4JGtkzSXCQiaUML3zxudB\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Subscription Management<\/strong>: New Sales Cloud automation processes help customers manage and monetize recurring subscriptions across self-service channels.&nbsp;<\/li><\/ul>\n\n\n\n<p>See it in action here: <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/FBPDn7CJQSndpAXeZgbGnx.jpg\"  data-uuid=\"FBPDn7CJQSndpAXeZgbGnx\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Intelligent Fraud Management<\/strong>: Loyalty Management will now include an intelligent fraud detection feature that allows customers to more easily detect potential program fraud and respond quickly.<\/li><li><strong>Einstein Predictions for Net Zero<\/strong>: Intelligent predictions will give businesses recommendations for how they can best reduce emissions, helping them get to Net Zero faster.<\/li><li><strong>Triggered Campaign Messages<\/strong>: Marketing Cloud Personalization users will be able to trigger personalized experiences for their customers based on catalog changes or behavioral signals like cart abandonment. This opens up a new way to re-engage customers using their preferred channel.<\/li><\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/DpzKG7v79vh62dPzrDLB4F.jpg\"  data-uuid=\"DpzKG7v79vh62dPzrDLB4F\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">Learn more: <\/h4>\n\n\n\n<p>For a comprehensive look at all of the new features available in the Summer \u201822 Release and to see what\u2019s included with each package, <a href=\"http:\/\/salesforce.com\/releases\" target=\"_blank\" rel=\"noreferrer noopener\">go here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Today, Salesforce announced that the Summer \u201822 Release preview is now live. The release, which will be generally available on June 12, includes new features and enhancements from across the Customer 360 platform. Highlights from the Salesforce Summer \u201822 Release Swarming: Salesforce customers will be able to resolve cases faster by getting real-time support from [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":8022,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1130],"sf_theme":[1115],"sf_topic":[1120,1093],"sf_product":[1168,1131],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1110],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-8021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-customer-360","sf_topic-digital-transformation","sf_product-flow-automation","sf_product-salesforce-platform","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Summer \u201822 Release \u2014 Here\u2019s What to Expect\u00a0 - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/salesforce-summer-22-release-highlights\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Summer \u201822 Release \u2014 Here\u2019s What to Expect\u00a0\" \/>\n<meta property=\"og:description\" content=\"Today, Salesforce announced that the Summer \u201822 Release preview is now live. 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