{"id":8813,"date":"2024-02-15T06:00:00","date_gmt":"2024-02-15T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=8813"},"modified":"2024-02-22T14:59:04","modified_gmt":"2024-02-22T14:59:04","slug":"utility-sustainability-technology","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/utility-sustainability-technology\/","title":{"rendered":"Salesforce Announces Clean Energy Program Management to Help Utilities Build a Sustainable Future"},"content":{"rendered":"\n<p>Today, Salesforce introduced Clean Energy Program Management for <a href=\"https:\/\/www.salesforce.com\/products\/energy-utilities-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Energy &amp; Utilities Cloud<\/a>. This new solution streamlines the launch, management, and oversight of energy efficiency, conservation, electrification, and EV charging programs to help electric, gas, and water utilities increase customer participation in clean energy programs.<\/p>\n\n\n\n<p><strong>Why it\u2019s relevant:<\/strong> <a href=\"https:\/\/www.pewresearch.org\/short-reads\/2023\/04\/18\/for-earth-day-key-facts-about-americans-views-of-climate-change-and-renewable-energy\/\" target=\"_blank\" rel=\"noreferrer noopener\">More than half<\/a> (55%) of Americans say that the energy industry isn&#8217;t doing enough to address climate change, and <a href=\"https:\/\/www.usatoday.com\/story\/money\/personalfinance\/2023\/01\/24\/electricity-prices-inflation\/11089430002\/\" target=\"_blank\" rel=\"noreferrer noopener\">three-quarters<\/a> are worried about their ability to pay their utility bills. And yet, many Americans <a href=\"https:\/\/fortune.com\/2023\/01\/24\/joe-biden-inflation-reduction-act-what-tax-rebates-credits-qualify-electric-vehicles-solar\/\" target=\"_blank\" rel=\"noreferrer noopener\">are unaware<\/a> of the billions in funding, tax credits, and rebates that are available, often through their utilities, to help them save money while fighting climate change.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tPosition your business for the future of energy with personalized service, unified customer and asset data, and business agility.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/products\/energy-utilities-cloud\/overview\/\" target=\"_blank\">\n\t\t\t\t<span>Get Energy &amp; Utilities Cloud<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Innovation in action: <\/strong>Energy &amp; Utilities Cloud is built on the <a href=\"https:\/\/www.salesforce.com\/au\/products\/einstein-ai-solutions\/?d=7010M000001yE38&amp;internal=true\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Platform<\/a>, Salesforce\u2019s trusted customer platform. The Einstein 1 Platform helps organizations safely take advantage of their data to create better customer experiences and enhance employee productivity with AI to improve profitability for customers with CRM, AI, and data.\u00a0<\/p>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"1-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/yyiE0pZh9G9pOZPcEYCUETWYtgQvPNm2H2mmXyjAA8sMVfJNKZt-soStw-d8yQmxpCiV3e_3HkS84ZVeM-ma5L6SGqsrgk_f0Sl4045QL67es9nxngjhKmh_0QCVtcgVP24UjpUAVMJAIaiITwVJnTw\" alt=\"With the Program Administrator Dashboard, program managers gain a holistic, single view of the progress and status of clean energy programs.\u00a0\"\/><\/a><figcaption class=\"wp-element-caption\"><em>With the Program Administrator Dashboard, program managers gain a holistic, single view of the progress and status of clean energy programs.<\/em><\/figcaption><\/figure>\n<div id=\"1-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter\"><img decoding=\"async\" src=\"https:\/\/lh7-us.googleusercontent.com\/yyiE0pZh9G9pOZPcEYCUETWYtgQvPNm2H2mmXyjAA8sMVfJNKZt-soStw-d8yQmxpCiV3e_3HkS84ZVeM-ma5L6SGqsrgk_f0Sl4045QL67es9nxngjhKmh_0QCVtcgVP24UjpUAVMJAIaiITwVJnTw\" alt=\"With the Program Administrator Dashboard, program managers gain a holistic, single view of the progress and status of clean energy programs.\u00a0\"\/><figcaption class=\"wp-element-caption\"><em>With the Program Administrator Dashboard, program managers gain a holistic, single view of the progress and status of clean energy programs.<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p><strong>Clean Energy Program Management<\/strong> helps utilities manage clean energy initiatives with connected data \u2014 like energy usage and billing information \u2014 and personalized engagement to promote relevant programs. It digitizes and simplifies the application process for customers, participating contractors, and utility program staff to help increase clean energy and energy efficiency program enrollment, electric vehicle adoption, and more.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Program Management Console <\/strong>makes it easy to manage residential, commercial, and industrial programs with targets for energy savings, water conservation, compliance, number of homes served, and more. From the console, program managers can track and manage applications, as well as monitor program performance and budgets. Automation from <a href=\"https:\/\/www.salesforce.com\/au\/products\/mulesoft-flow\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Flow<\/a>, built-in data validations, and prebuilt formulas to calculate energy savings and incentives, help utilities reduce human error by collecting regulatory-required data during the application process, while dashboards track program milestones, performance, and goals.\u00a0<\/li>\n\n\n\n<li><strong>Customer Self-Service Portal <\/strong>helps utility customers discover and learn about energy efficiency programs and offers. The portal provides an intuitive experience, empowering customers to easily search and access available rebates, incentives, new rates, and income-qualified offers. Customers can then apply for programs, be matched with a service provider, and even receive their benefits \u2014 right from their energy retailer or utility\u2019s website.&nbsp;&nbsp;<\/li>\n\n\n\n<li><strong>Contractor Portal <\/strong>makes it easy for outside contractors to communicate and collaborate with utilities, providing a central hub to enroll in programs, discover leads, and upload work in bulk. Automation simplifies the management of rebate applications and invoices to help contractors and their customers get reimbursed faster, even as the volume of work grows.\u00a0<\/li>\n<\/ul>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"11951\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/how-sustainable-ai-is-redefining-responsible-innovation\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img 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150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13114\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"How Conversation Design Enables Agentic AI\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Productivity Gap: New Survey Shows ANZ Sales Teams Are Betting On AI Agents To Help\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/8813\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cThe energy and utilities sector has a once in-a-lifetime opportunity to guide their customers toward a clean and sustainable future. With Clean Energy Program Management on Salesforce\u2019s trusted AI, data, and CRM platform, energy and utility companies can create strong and lasting partnerships with their customers and communities, helping us all get to net zero faster.\u201d \u2013 Kelly James, GM and SVP, Energy &amp; Utilities&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>With Clean Energy Program Management on Salesforce\u2019s trusted AI, data, and CRM platform, energy and utility companies can create strong and lasting partnerships with their customers and communities, helping us all get to net zero faster.<\/p>\n<cite>Kelly James, GM and SVP, Energy &amp; Utilities&nbsp;<\/cite><\/blockquote>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/salesforce.vidyard.com\/watch\/adEE4QM6HrKZWm5U2Fk3qv\" target=\"_blank\" rel=\"noreferrer noopener\">See a demo<\/a> of how Clean Energy Program Management works<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/products\/energy-utilities-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Energy &amp; Utilities Cloud<\/a>&nbsp;<\/li>\n\n\n\n<li>See how <a href=\"https:\/\/www.salesforce.com\/resources\/customer-stories\/sunnova-connected-data-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">energy customers like Sunnova<\/a> are using Salesforce to accelerate the transition to clean energy<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Today, Salesforce introduced Clean Energy Program Management for Energy &amp; Utilities Cloud. This new solution streamlines the launch, management, and oversight of energy efficiency, conservation, electrification, and EV charging programs to help electric, gas, and water utilities increase customer participation in clean energy programs. Why it\u2019s relevant: More than half (55%) of Americans say that [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":8812,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1166],"sf_theme":[1115],"sf_topic":[1093,1157],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-8813","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-product-news-announcements","sf_theme-digital-transformation","sf_topic-digital-transformation","sf_topic-sustainability","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Announces Clean Energy Program Management to Help Utilities Build a Sustainable Future - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/utility-sustainability-technology\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Announces Clean Energy Program Management to Help Utilities Build a Sustainable Future\" \/>\n<meta property=\"og:description\" content=\"Today, Salesforce introduced Clean Energy Program Management for Energy &amp; Utilities Cloud. 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