{"id":8904,"date":"2024-02-28T03:00:00","date_gmt":"2024-02-28T03:00:00","guid":{"rendered":""},"modified":"2024-02-27T21:56:17","modified_gmt":"2024-02-27T21:56:17","slug":"ai-government-trust","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/","title":{"rendered":"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop"},"content":{"rendered":"\n<p><em>74% of regional respondents also say online government services should be similar \u2014 in terms of speed, convenience, ease of access, and personalisation \u2014 to the world\u2019s best private sector institutions and global digital leaders<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>New research launched today reveals a majority (75 per cent) of Australians and New Zealanders (A\/NZ) are comfortable with the use of generative AI to power online government services when appropriate human oversight is in place.<\/p>\n\n\n\n<p>The research features in <em>The Trust Imperative 4 (GenAI: The Trust Multiplier for Government), <\/em>a joint report by Salesforce, the world\u2019s #1 AI CRM, and Boston Consulting Group, which found that while net satisfaction with digital government services has improved, citizens\u2019 expectations for quality remain high.<\/p>\n\n\n\n<p>The research shows that net satisfaction with digital government services has increased in both Australia (up seven percentage points) and New Zealand (up nine percentage points) over the past two years, but that citizens have strong expectations about the service level \u2013 with 74 per cent of A\/NZ respondents saying online government services quality should be similar to the world\u2019s best private sector institutions or global digital leaders.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12282\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/daily-ai-workforce-use-growth\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=1024\" class=\"content-card__image\" alt=\"New Slack Workforce Index Reveals Higher Daily AI Use\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/06\/New-Slack-Research_-Daily-AI-Usage-Among-Workers-Surges-233.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/daily-ai-workforce-use-growth\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tNew Slack Research: Daily AI Usage Among Australian Workers Surges 190%\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"12088\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/it-security-stats-2025\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"Man at laptop reads about IT Security Stats for 2025\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/05\/New-Research-Finds-Data-Foundation-and-Governance-Key-to-Securing-Agentic-AI-in-the-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/it-security-stats-2025\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tNew Research Shows ANZ Security Leaders Are Optimistic about AI Agents, But Trust and Compliance Are Key\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t4 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/8904\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p>However, the research uncovered that 62 per cent of A\/NZ respondents experienced issues when using online government services in the past two years. This demonstrates an opportunity for government to use generative AI technologies to make services more accessible, personalised, and efficient while fostering trust.<\/p>\n\n\n\n<p>The report also reveals the tremendous upside of greater citizen understanding of AI. Those with the highest level of AI knowledge are four times more likely than those with a basic understanding of AI to say the benefits of this technology are greater than the risks, and 15 times more likely than those with no knowledge of AI.<\/p>\n\n\n\n<p><strong>Gisele Kapterian, Senior Director, Public Sector Strategy APAC, Salesforce, <\/strong>said, \u201cGovernments are looking at GenAI as part of their tool kit to meet productivity demands \u2014 and rightly so. Importantly, when the right tools and processes are engaged, this productivity dividend can be trust-enhancing.\u201d<\/p>\n\n\n\n<p>\u201cTo do this right,\u201d said Kapterian, \u201cGovernments must communicate to users how GenAI will be used, and champion continued human involvement in decision-making. Additionally, the right measures must be in place to keep data safe and protect people\u2019s privacy. This is an excellent opportunity to quickly empower the public service with the right information while delivering a higher-quality output for all stakeholders.\u201d<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&nbsp;By combining the irreplaceable human element with generative AI capabilities, governments can optimise service delivery in a safe and ethical way.<\/p>\n<cite>Miguel Carrasco, BCG Global Leader for Digital Government and for BCG X Public Sector<\/cite><\/blockquote>\n\n\n\n<p>\u201cThere remain some concerns regarding the use of AI for online government services, however, what\u2019s clear is the need for humans to be the final decision makers. By combining the irreplaceable human element with generative AI capabilities, governments can optimise service delivery in a safe and ethical way,\u201d Kapterian continued.<\/p>\n\n\n\n<p><strong>BCG Global Leader for Digital Government and for BCG X Public Sector, Miguel Carrasco, said<\/strong> GenAI would lead to significant productivity gains and service improvements, to realise these government needs to establish responsible AI frameworks and focus on building the capabilities necessary to scale.<\/p>\n\n\n\n<p>\u201cResponsible AI frameworks, transparency and human involvement in government service delivery are critical pre-conditions for public trust\u2026 government leaders also need to go beyond this to embed a responsible AI culture and to live and breathe responsible AI practices,\u201d Carrasco said.<\/p>\n\n\n\n<p>\u201cGovernments should focus on understanding the potential and limitations of GenAI through use cases and pilots and start building the internal capabilities and infrastructure need to scale and support widespread adoption.\u201d<\/p>\n\n\n\n<p><em>GenAI: The Trust Multiplier for Government<\/em> is the fourth report in the Trust Imperative series, which explores the relationship between customer experiences when interacting with digital government services, and overall trust and confidence in government of the day.<\/p>\n\n\n\n<p>This year, BCG and Salesforce surveyed more than 4,800 internet users across Australia and New Zealand (A\/NZ) and interviewed 18+ global experts to explore the evolution in usage and satisfaction with digital government services and citizens\u2019 attitudes towards government usage of artificial intelligence.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-more-information\">More information<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Watch <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour_sydney_2024?action=register&amp;eventId=world_tour_sydney_2024&amp;confirm=true\" target=\"_blank\" rel=\"noreferrer noopener\">World Tour Sydney on Salesforce+<\/a><\/li>\n\n\n\n<li>For more World Tour Sydney news, <a href=\"https:\/\/www.salesforce.com\/au\/news\/collections\/world-tour-sydney-2024\/\" target=\"_blank\" rel=\"noreferrer noopener\">visit this page<\/a><\/li>\n\n\n\n<li>Find more data in the <a href=\"https:\/\/www.salesforce.com\/news\/stat-library\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce stat library<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>74% of regional respondents also say online government services should be similar \u2014 in terms of speed, convenience, ease of access, and personalisation \u2014 to the world\u2019s best private sector institutions and global digital leaders New research launched today reveals a majority (75 per cent) of Australians and New Zealanders (A\/NZ) are comfortable with the [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":8927,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1099],"sf_theme":[1114],"sf_topic":[1092,1100],"sf_product":[],"sf_industry":[1267],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1515],"sf_collection":[1523],"sf_visibility":[],"coauthors":[],"class_list":["post-8904","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-automation","sf_industry-government","sf_location-anz","sf_collection-world-tour-sydney-2024"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop\" \/>\n<meta property=\"og:description\" content=\"74% of regional respondents also say online government services should be similar \u2014 in terms of speed, convenience, ease of access, and personalisation \u2014 to the world\u2019s best private sector institutions and global digital leaders New research launched today reveals a majority (75 per cent) of Australians and New Zealanders (A\/NZ) are comfortable with the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2024-02-28T03:00:00+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop\",\"datePublished\":\"2024-02-28T03:00:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/\"},\"wordCount\":717,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg\",\"inLanguage\":\"en-AU\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/\",\"url\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/\",\"name\":\"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg\",\"datePublished\":\"2024-02-28T03:00:00+00:00\",\"author\":{\"@id\":\"\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#breadcrumb\"},\"inLanguage\":\"en-AU\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-AU\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg\",\"contentUrl\":\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg\",\"width\":1200,\"height\":675},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/au\/news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/au\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/au\/news\/\",\"name\":\"Salesforce\",\"description\":\"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/au\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-AU\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop - Salesforce","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/","og_type":"article","og_title":"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop","og_description":"74% of regional respondents also say online government services should be similar \u2014 in terms of speed, convenience, ease of access, and personalisation \u2014 to the world\u2019s best private sector institutions and global digital leaders New research launched today reveals a majority (75 per cent) of Australians and New Zealanders (A\/NZ) are comfortable with the [&hellip;]","og_url":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/","og_site_name":"Salesforce","article_published_time":"2024-02-28T03:00:00+00:00","og_image":[{"width":1200,"height":675,"url":"http:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/"},"author":{"name":"","@id":""},"headline":"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop","datePublished":"2024-02-28T03:00:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/"},"wordCount":717,"image":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg","inLanguage":"en-AU"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/","url":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/","name":"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/au\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg","datePublished":"2024-02-28T03:00:00+00:00","author":{"@id":""},"breadcrumb":{"@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#breadcrumb"},"inLanguage":"en-AU","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/"]}]},{"@type":"ImageObject","inLanguage":"en-AU","@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#primaryimage","url":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg","contentUrl":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg","width":1200,"height":675},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-government-trust\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/au\/news\/"},{"@type":"ListItem","position":2,"name":"New Research Reveals Australians, New Zealanders Open to AI-Generated Government Services \u2014 with Guardrails and a Human in the Loop"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/au\/news\/#website","url":"https:\/\/www.salesforce.com\/au\/news\/","name":"Salesforce","description":"Get the latest Salesforce press releases, announcements, stories, and media contacts. See today\u2019s CRM news.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/au\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-AU"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2024\/02\/AI_Research_ANZ.jpg","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/au\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/8904","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/comments?post=8904"}],"version-history":[{"count":9,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/8904\/revisions"}],"predecessor-version":[{"id":8933,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/posts\/8904\/revisions\/8933"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/media\/8927"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/media?parent=8904"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/categories?post=8904"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/tags?post=8904"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_content_type?post=8904"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_theme?post=8904"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_topic?post=8904"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_product?post=8904"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_industry?post=8904"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_role?post=8904"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=8904"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_location?post=8904"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_collection?post=8904"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_visibility?post=8904"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/coauthors?post=8904"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}