{"id":10357,"date":"2024-07-24T06:00:00","date_gmt":"2024-07-24T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=10357"},"modified":"2024-07-25T02:15:03","modified_gmt":"2024-07-24T16:15:03","slug":"workday-employee-service-agent","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/au\/news\/press-releases\/2024\/07\/24\/workday-employee-service-agent\/","title":{"rendered":"Salesforce and Workday Form Strategic Partnership, Unveil New AI Employee Service Agent"},"content":{"rendered":"\n

Partnership will deliver a personalized, AI-powered assistant for employee service use cases such as onboarding, health benefits, and career development within Salesforce and Workday<\/em><\/p>\n\n\n\n

The two companies will establish a common data foundation that unifies HR and financial data from Workday with CRM data from Salesforce, enabling AI-powered use cases that boost productivity, lower costs, and improve the employee experience<\/em><\/p>\n\n\n\n

Workday will be natively integrated inside of Slack with deeper automation, so employees can seamlessly collaborate around worker, job, candidate, and similar records\u200c using AI<\/em><\/p>\n\n\n\n

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SAN FRANCISCO and PLEASANTON, Calif. \u2014 July 24, 2024 \u2014<\/strong> Salesforce (NYSE: CRM), the #1 AI CRM<\/a>, and Workday, Inc.<\/a> (NASDAQ: WDAY), a leading provider of solutions to help organizations manage their people<\/a> and money<\/a>, today announced plans for a new AI employee service agent that will automate time-consuming tasks, provide personalized support, and surface data-driven insights that help employees work smarter and faster.<\/p>\n\n\n\n

The combination of Salesforce\u2019s new Agentforce Platform and Einstein AI<\/a> with the Workday platform and Workday AI<\/a> will enable organizations to create and manage agents for a variety of employee service use cases. This AI agent will work with and elevate humans to drive employee and customer success across the business. Powered by a company\u2019s Salesforce CRM data and Workday financial and HR data, the new AI employee service agents have a shared, trusted data foundation to communicate with employees in natural language, with human-like comprehension. As a result, taking action as part of onboarding, health benefit changes, career development, and other tasks will be easier than ever. <\/p>\n\n\n\n

When complex cases arise, the AI employee service agent will seamlessly transfer to the right individual for remediation, maintaining all the previous history and context for a smooth hand-off. This unique approach of humans and AI seamlessly working together will result in greater productivity, efficiency, and better experiences for employees. This is only possible by having the data, AI models, and apps deeply integrated.<\/p>\n\n\n\n

\u201cThe AI opportunity for every company lies in augmenting their employees and delivering incredible customer experiences,\u201d said Marc Benioff, Chair and CEO, Salesforce. \u201cThat\u2019s why we\u2019re so excited about our new Agentforce platform which enables humans and AI to drive customer success together, and this new partnership with Workday, to jointly build an employee service agent. Together we\u2019ll help businesses create amazing experiences powered by generative and autonomous AI, so every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently.\u201d<\/p>\n\n\n\n

\u201cEmployees, customers, and financials are the three most fundamental elements of any business,\u201d said Carl Eschenbach, chief executive officer, Workday. \u201cBy integrating our platforms, datasets, and powerful AI capabilities, Salesforce and Workday are empowering our customers to deliver unmatched AI-powered employee experiences that ultimately lead to happier customers and drive unprecedented business value.\u201d<\/p>\n\n\n\n

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Together we\u2019ll help businesses create amazing experiences powered by generative and autonomous AI, so every employee can get answers, learn new skills, solve problems, and take action quickly and efficiently.<\/p>\nMarc Benioff, Chair and CEO, Salesforce<\/cite><\/blockquote>\n\n\n\n

This new strategic partnership will bring together the two most widely used cloud platforms in business to transform work and create new employee experiences powered by generative AI. The partnership will deliver: <\/p>\n\n\n\n