{"id":11010,"date":"2024-09-18T05:00:00","date_gmt":"2024-09-18T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=11010"},"modified":"2024-09-18T22:24:23","modified_gmt":"2024-09-18T12:24:23","slug":"ai-training-opportunities","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/au\/news\/press-releases\/2024\/09\/18\/ai-training-opportunities\/","title":{"rendered":"AI for All: Salesforce Provides Free AI Training, Dedicates Office Space to Help Anyone Succeed in an AI World"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Salesforce will offer free hands-on AI courses and certifications through 2025, a more than $50 million investment in training people for the jobs of tomorrow<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>The company will open a pop-up AI Center at its headquarters with plans to roll out AI training spaces in its offices around the world for communities and employees<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>SAN FRANCISCO \u2014 September 18, 2024 \u2013 <\/strong>Salesforce (NYSE: CRM), the #1 AI CRM, today announced plans to expand access to skilling opportunities with free <a href=\"https:\/\/www.salesforce.com\/au\/artificial-intelligence\/what-is-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI<\/a> training for anyone. The company will offer its premium AI courses and AI certifications free of charge and available to anyone through its free online learning platform, <a href=\"https:\/\/trailhead.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a>, through the end of 2025. To support these efforts, Salesforce will open new spaces at its San Francisco headquarters, including a pop-up AI Center for in-person community AI training courses and a dedicated floor for employees to skill up on AI tools and agents. Salesforce\u2019s new offerings represent a more than $50 million investment in helping skill up the workforce and address a growing AI skills gap.\u00a0<\/p>\n\n\n\n<p>Executive urgency to incorporate AI tools into business operations has increased seven times over the past six months and is now a top concern, above inflation or the broader economy, according to <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-personas-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack research<\/a>. But the same research shows that more than two-thirds of workers have yet to use the technology at work \u2014 and only <a href=\"https:\/\/slack.com\/blog\/news\/the-workforce-index-june-2024\" target=\"_blank\" rel=\"noreferrer noopener\">15% of workers<\/a> strongly agree that they have the education and training necessary to use AI effectively.\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>The advent of AI and agents represents the biggest technological shift of our generation, and will radically change how people work.\u201d<\/p>\n<cite>Brian Millham, President and Chief Operating Officer at Salesforce<\/cite><\/blockquote>\n\n\n\n<p>\u201cThe advent of AI and agents represents the biggest technological shift of our generation, and will radically change how people work,\u201d said Brian Millham, President and Chief Operating Officer at Salesforce. \u201cWe need to ensure everyone is equipped with the skills they need to succeed in this new AI world.\u201d<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSkill up for the Future.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/trailhead.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\">\n\t\t\t\t<span>CHECK OUT TRAILHEAD<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-expanding-access-to-ai-training-nbsp\"><strong>Expanding access to AI training&nbsp;<\/strong><\/h2>\n\n\n\n<p>Salesforce has already helped hundreds of thousands of professionals develop technical skills through premium instructor-led training and resume-worthy certifications, and hopes to reach 100,000 more learners through these new offerings and help every <a href=\"https:\/\/www.salesforce.com\/blog\/so-what-is-a-trailblazer\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trailblazer<\/a> become an <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentblazer<\/a>.\u00a0<\/p>\n\n\n\n<p>In addition to the premium content, Trailhead recently expanded its free online courses to offer<a href=\"https:\/\/www.salesforce.com\/blog\/learn-ai-skills-on-trailhead\/\" target=\"_blank\" rel=\"noreferrer noopener\"> AI-specific skills training<\/a>, including <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-fundamentals?trail_id=get-started-with-ai-data\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI fundamentals<\/a>,<a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/ethical-data-use-best-practices-quick-look\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"> ethical AI use<\/a>,<a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/prompt-fundamentals\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"> prompting<\/a>, and more. Since June 2023, employees, jobseekers, and learners have earned more than 2.6 million AI and data badges to unlock critical skills.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-creating-spaces-to-reskill-workers-with-hands-on-ai-training\"><strong>Creating spaces to reskill workers with hands-on AI training<\/strong><\/h2>\n\n\n\n<p>Salesforce has begun providing AI training spaces in its offices around the world. In June, the company opened its first <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/ai-center-london-opening\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI Center in London<\/a>, and will unveil a new pop-up AI Center at its headquarters in San Francisco in 2025, with plans to roll out additional training centers in key hubs around the world like Chicago, Tokyo, and Sydney. These physical spaces will host in-person courses offered through <a href=\"https:\/\/trailhead.salesforce.com\/einstein-ai-trail\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a>, as well as bring together industry experts, partners, and customers to advance AI innovation and offer urgent upskilling opportunities.<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-upskilling-a-72-000-person-workforce-using-trusted-ai\"><strong>Upskilling a 72,000-person workforce using trusted AI<\/strong><\/h2>\n\n\n\n<p>Salesforce is helping upskill its 72,000 employees by introducing global quarterly AI learning days to give employees hands-on time with the latest AI innovations, including <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, which equips employees with autonomous AI-powered agents that handle day-to-day tasks in service, sales, marketing, and commerce, improving efficiency and customer satisfaction. And, the company will dedicate a floor in its headquarters in San Francisco, called the AI Knowledge Center, to create immersive learning experiences for employees around the world.\u00a0<\/p>\n\n\n\n<p>To date, the company has rolled out more than 100 <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/how-salesforce-uses-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI-powered tools and technologies<\/a> to help its global workforce use AI to focus on more meaningful work. Employees today use Trailhead to understand how to use AI and agents in their jobs, with nearly 40% of the 2.6 million AI and data badges earned on Trailhead belonging to Salesforce employees. And, as customer zero for its own products, Salesforce has thousands of employees using trusted Agentforce Agents to automate repetitive tasks and work smarter and faster. Since the launch of Slack AI \u2014 which uses a conversational interface to find answers, summarize information, and spark ideas \u2013 Salesforce employees have saved nearly 3 million work hours over the last six months.<\/p>\n\n\n\n<p>\u201cAs with other technological revolutions, AI will transform the way we work, creating new jobs and opportunities \u2013 it already has. It\u2019s our responsibility as employers to provide training opportunities to ensure the workforce has the skills needed to succeed in those roles,\u201d said Nathalie Scardino, President and Chief People Officer at Salesforce. \u201cSalesforce has always been a platform for change, and grounded in our values, we\u2019re bringing the full power of Salesforce \u2013 from our technology to our spaces to our people \u2013 to bring everyone along.\u201d<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13204\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024\" class=\"content-card__image\" alt=\"A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=500&amp;h=281 500w, 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class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13114\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"How Conversation Design Enables Agentic AI\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=300&amp;h=169 300w, 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https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Productivity Gap: New Survey Shows ANZ Sales Teams Are Betting On AI Agents To Help\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_press_release\/11010\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information-nbsp\"><strong>More information:&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/au\/news\/press-releases\/2024\/09\/12\/agentforce-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>\u00a0<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-launch-zone-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Launchpad<\/a><\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/au\/news\/stories\/ai-center-london-opening\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce AI Centers<\/a>\u00a0<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/au\/news\/press-releases\/2024\/09\/16\/ai-education-grants-dreamforce-24\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u2019s commitment to education<\/a><\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/trailhead.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce will offer free hands-on AI courses and certifications through 2025, a more than $50 million investment in training people for the jobs of tomorrow The company will open a pop-up AI Center at its headquarters with plans to roll out AI training spaces in its offices around the world for communities and employees SAN [&hellip;]<\/p>\n","protected":false},"author":165,"featured_media":11009,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1967],"sf_theme":[1156],"sf_topic":[1092,1093,1181,1101],"sf_product":[1107],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[3553],"sf_visibility":[],"coauthors":[1404],"class_list":["post-11010","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-corporate-2","sf_theme-business-as-a-platform-for-change","sf_topic-artificial-intelligence","sf_topic-digital-transformation","sf_topic-real-estate","sf_topic-stakeholder-capitalism","sf_product-trailhead","sf_location-global","sf_collection-dreamforce-2024"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Provides Free Training and Space for AI Upskilling - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/au\/news\/press-releases\/2024\/09\/18\/ai-training-opportunities\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI for All: Salesforce Provides Free AI Training, Dedicates Office Space to Help Anyone Succeed in an AI World\" \/>\n<meta property=\"og:description\" content=\"Salesforce will offer free hands-on AI courses and certifications through 2025, a more than $50 million investment in training people for the jobs of tomorrow The company will open a pop-up AI Center at its headquarters with plans to roll out AI training spaces in its offices around the world for communities and employees SAN 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