{"id":12059,"date":"2025-05-08T05:00:00","date_gmt":"2025-05-08T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&#038;p=12059"},"modified":"2025-05-09T01:02:01","modified_gmt":"2025-05-08T15:02:01","slug":"partner-network-for-life-sciences-announcement","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/au\/news\/press-releases\/2025\/05\/08\/partner-network-for-life-sciences-announcement\/","title":{"rendered":"Salesforce Unveils Life Sciences Partner Network to Accelerate Digital Labor and Data Programs"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>Industry-leading Systems Integrators (SI) and Independent Software Vendor (ISV) partners will expedite success for organizations upgrading to the agent-first <\/em><a href=\"https:\/\/www.salesforce.com\/au\/healthcare-life-sciences\/life-sciences-software\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Life Sciences Cloud<\/em><\/a><em>\u00a0<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>Data integrations with athenahealth, Definitive, H1, Infinitus.ai, Viz.ai, and more will provide customers with access to real-time claims, clinical and behavioral data, and out-of-the-box skills for Agentforce to boost healthcare experiences&nbsp;<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>New <\/em><a href=\"https:\/\/agentexchange.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><em>AgentExchange<\/em><\/a><em> actions and topics will advance agentic AI across medical research, manufacturing, and sales<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>SAN FRANCISCO, May 8, 2025 \u2013<\/strong> Salesforce (NYSE: CRM), the #1 AI CRM, today announced a network of certified life sciences partners to accelerate customer migration to Life Sciences Cloud, its <a href=\"https:\/\/www.salesforce.com\/company\/legal\/business-associate-addendum-restrictions\/\" target=\"_blank\" rel=\"noreferrer noopener\">HIPAA-ready<\/a>, <a href=\"https:\/\/www.sware.com\/press-release\/sware-selected-to-validate-ai-driven-gxp-compliance-for-salesforce-life-sciences-cloud\" target=\"_blank\" rel=\"noreferrer noopener\">pre-validated<\/a>, GxP-compliant platform. Now, pharma and medical technology organizations can easily upgrade to Life Sciences Cloud and kickstart their deployment of <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, Salesforce\u2019s digital labor platform, to more easily connect data and yield insights across clinical, medical, and commercial business units.<\/p>\n\n\n\n<p>This open ecosystem of agencies and consulting partners enables Salesforce customers to choose from a variety of industry services, including:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Migration support <\/strong>to scale their transition from legacy CRM systems with agility<\/li>\n\n\n\n<li><strong>Agent-first implementations<\/strong> <strong>and training<\/strong> to seamlessly deploy and extend the Agentforce digital labor platform<strong>&nbsp;<\/strong><\/li>\n\n\n\n<li><strong>Data kits and topics <\/strong>to activate <a href=\"https:\/\/www.salesforce.com\/au\/agentforce\/what-are-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> with the industry context they need to reason and take action<\/li>\n<\/ul>\n\n\n\n<p><strong>Why It Matters: <\/strong>Life sciences organizations struggle with disparate systems and significant interoperability challenges. In fact, pharmaceutical and medical technology manufacturers use an average of <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/healthcare-life-science-insights-report\/?d=cta-header-1\" target=\"_blank\" rel=\"noreferrer noopener\">78<\/a> different systems, with the health industry generating an estimated <a href=\"https:\/\/thoropass.com\/blog\/compliance\/healthcare-security-trends\/\" target=\"_blank\" rel=\"noreferrer noopener\">36%<\/a> of all the world&#8217;s data, 90% of which is unstructured. <a href=\"https:\/\/www.wtwco.com\/en-us\/insights\/2024\/06\/global-life-science-risk-report-2024\" target=\"_blank\" rel=\"noreferrer noopener\">Amid regulatory constraints, resource shortages, and cybersecurity risks<\/a>, digital labor in the form of AI agents offers a <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/healthcare-artificial-intelligence\/pharma-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">solution<\/a> to expand capacity, but requires reliable data from multiple sources as well as skilled implementation.<\/p>\n\n\n\n<p><strong>What\u2019s New: <\/strong>The life sciences partner network will work in tandem with Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/au\/services\/professional-services\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Professional Services<\/a> and <a href=\"https:\/\/www.salesforce.com\/au\/services\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Success<\/a> teams to enable pharma and medtech organizations to harmonize all their data. Regardless of where it resides, Life Sciences Cloud can activate this data to power intelligent, personalized experiences for healthcare professionals and patients while working hand-in-hand with an extended digital workforce to realize value faster. Services include:<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-migration-alliance\"><strong>Migration Alliance<\/strong><\/h2>\n\n\n\n<p>A coalition of worldwide agencies and consulting partners, along with migration framework technologies and solutions from Salesforce and its partners, will guide customers through a seamless transition from legacy platforms to Life Sciences Cloud while maintaining backward compatibility. This group includes <a href=\"https:\/\/newsroom.accenture.com\/news\/2023\/accenture-and-salesforce-collaborate-to-help-life-sciences-companies-create-differentiation-with-data-and-ai\" target=\"_blank\" rel=\"noreferrer noopener\">Accenture<\/a>, <a href=\"https:\/\/www.avenga.com\/magazine\/driving-meaningful-connections-and-enhancing-customer-engagement-in-life-sciences\/\" target=\"_blank\" rel=\"noreferrer noopener\">Avenga<\/a>, <a href=\"https:\/\/www.baselifescience.com\/about-us\/\" target=\"_blank\" rel=\"noreferrer noopener\">BASE life science<\/a>, <a href=\"https:\/\/www.capgemini.com\/industries\/life-sciences\/\" target=\"_blank\" rel=\"noreferrer noopener\">Capgemini<\/a>, <a href=\"https:\/\/coastalcloud.us\/resources\/salesforce-life-sciences-use-cases-and-industry-insights\/\" target=\"_blank\" rel=\"noreferrer noopener\">Coastal<\/a>, <a href=\"https:\/\/news.cognizant.com\/2024-12-12-Cognizant,-Salesforce-Team-Up-to-Drive-Transformation-through-Life-Science-Industry-Cloud\" target=\"_blank\" rel=\"noreferrer noopener\">Cognizant<\/a>, <a href=\"https:\/\/www.deloittedigital.com\/us\/en\/insights\/perspective\/biopharma-press-release.html\" target=\"_blank\" rel=\"noreferrer noopener\">Deloitte<\/a>, <a href=\"https:\/\/www.epista.com\/business-areas\/commercial\" target=\"_blank\" rel=\"noreferrer noopener\">Epista Life Science<\/a>, <a href=\"https:\/\/www.simplus.com\/industries\/healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Infosys<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N30000001gLSmEAM\" target=\"_blank\" rel=\"noreferrer noopener\">Mavens, a Komodo Health Company<\/a>, <a href=\"https:\/\/kpmg.com\/us\/en\/capabilities-services\/alliances\/kpmg-salesforce\/improve-customer-engagement-data-genai.html\" target=\"_blank\" rel=\"noreferrer noopener\">KPMG<\/a>, <a href=\"https:\/\/www.merkle.com\/en\/about-us\/partnerships\/salesforce.html\" target=\"_blank\" rel=\"noreferrer noopener\">Merkle<\/a>, <a href=\"https:\/\/www.publicissapient.com\/partnerships\/salesforce\/life-sciences\" target=\"_blank\" rel=\"noreferrer noopener\">Publicis Sapient &amp; Publicis Health<\/a>, <a href=\"https:\/\/www.pwc.com\/us\/en\/technology\/alliances\/library\/salesforce-pharma-customer-engagement.html\" target=\"_blank\" rel=\"noreferrer noopener\">PwC<\/a>, <a href=\"https:\/\/www.slalom.com\/us\/en\/insights\/transforming-healthcare-life-sciences\" target=\"_blank\" rel=\"noreferrer noopener\">Slalom<\/a>, <a href=\"https:\/\/torrentconsulting.com\/blog\/optimizing-diagnostic-lab-accessioning-with-life-sciences-cloud\/\" target=\"_blank\" rel=\"noreferrer noopener\">Torrent<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N30000000qEwdEAE\" target=\"_blank\" rel=\"noreferrer noopener\">Wilco Source, a CitiusTech Company<\/a>, and <a href=\"https:\/\/appexchange.salesforce.com\/appxConsultingListingDetail?listingId=a0N3A00000EtDhUUAV\" target=\"_blank\" rel=\"noreferrer noopener\">ZS<\/a>.<\/p>\n\n\n\n<p>These partners will use their extensive therapeutic development, care delivery, and technological domain to tailor the purpose-built solution to each organization\u2019s unique needs. This commitment includes significant investments in Salesforce training and certifications, jointly developed tools for reusable data mapping and migration, and industry implementation experience and change management.&nbsp;<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tSalesforce Study Reveals AI Agents Can Cut Paperwork by 30%.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\">\n\t\t\t\t<span>DIVE INTO THE RESEARCH<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-agent-first-implementations\"><strong>Agent-First Implementations<\/strong><\/h2>\n\n\n\n<p>With deep intellectual capital and global expertise, this consulting network \u2014 which includes <strong>Migration Alliance<\/strong> partners as well as <a href=\"https:\/\/www.bain.com\/industry-expertise\/healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Bain<\/a>, <a href=\"https:\/\/www.bcg.com\/capabilities\/marketing-sales\/value-accelerator\" target=\"_blank\" rel=\"noreferrer noopener\">Boston Consulting Group (BCG)<\/a>, and <a href=\"https:\/\/www.mckinsey.com\/about-us\/overview\/alliances-and-acquisitions\/salesforce-and-mckinsey\" target=\"_blank\" rel=\"noreferrer noopener\">McKinsey &amp; Company<\/a> \u2014 will help ensure solutions are finely tuned to address industry-specific challenges. Salesforce is also partnering with <a href=\"https:\/\/lpwtraining.com\/services\/salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">LPW Training Services<\/a>, a leading provider of learning solutions for healthcare and life sciences, to streamline onboarding and accelerate user adoption of Life Sciences Cloud to maximize ROI. With tailored Agentforce implementation services focused on aligning intelligent technology with strategic objectives, these partners will help drive scalability and performance gains for pharmaceutical and medical technology companies by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Streamlining testing and reducing deployment time to lower costs and quickly resolve configuration issues<\/li>\n\n\n\n<li>Promoting adoption with end user training to maximize investment and enrich the user experience<\/li>\n\n\n\n<li>Deploying AI agents that enhance efficiency, automate workflows, and deliver actionable insights<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-prebuilt-agent-skills-data-connectors-and-applications-nbsp\"><strong>Prebuilt Agent Skills, Data Connectors, and Applications&nbsp;<\/strong><\/h2>\n\n\n\n<p>Using <a href=\"https:\/\/www.mulesoft.com\/exchange\/org.mule.examples\/mulesoft-accelerator-for-life-sciences\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a> and <a href=\"https:\/\/www.salesforce.com\/au\/data\/use-cases\/?filters=2ab5aa0c-6342-400c-9f3a-0dd094606ef9\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, partners will<strong> <\/strong>unlock<strong> <\/strong>access to industry data through seamless integration with Life Sciences Cloud to provide a 360-degree view of patients, HCPs, and partners. Leveraging the <a href=\"https:\/\/www.salesforce.com\/au\/artificial-intelligence\/trusted-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein Trust Layer<\/a> with bidirectional, <a href=\"https:\/\/www.salesforce.com\/au\/news\/press-releases\/2024\/04\/25\/zero-copy-partner-network\/\" target=\"_blank\" rel=\"noreferrer noopener\">zero copy exchange<\/a> and ready-to-use applications, these act as an extension of the platform and help establish a foundation for secure and trusted AI.\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.athenahealth.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>athenahealth<\/strong><\/a> APIs will enable customers to seamlessly exchange data between Salesforce and its EHR to enable real-time prior authorizations, care management, appointment scheduling, medical history, and medication refills.&nbsp;<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.box.com\/industries\/life-sciences-biotech\" target=\"_blank\" rel=\"noreferrer noopener\">Box\u2019s<\/a><\/strong> Intelligent Content Management integration with Life Sciences Cloud enables Commercial and R&amp;D teams to securely collaborate, review, and e-sign critical promotional, clinical, and contract documents within Box&#8217;s GxP-compliant content layer \u2014 without leaving Salesforce.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.compliancequest.com\/press-release\/compliancequest-and-salesforce-boost-life-sciences-cloud-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>ComplianceQuest<\/strong><\/a><strong> <\/strong>supports compliance for clinical trials, adverse event reporting, and manufacturing and will allow Agentforce to automate adverse event triage to promote timely reporting and resolution, and identify recurring risks across trial sites to prioritize mitigation efforts. Agentforce can also flag nonconformances in the manufacturing of clinical trial supplies, helping to safeguard product quality.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000GbNofUAF\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Definitive Healthcare<\/strong><\/a><strong> <\/strong>allows sales teams to get real-time access to fast insights to prepare for strategic conversations, build precise market segmentations, and craft targeted communications, right within their Salesforce environment. Users can leverage comprehensive facility-level data\u200c \u2014&nbsp; including financials, clinical metrics, referral patterns, affiliations, and population health trends.<\/li>\n\n\n\n<li><a href=\"https:\/\/automation.honeywell.com\/us\/en\/news\/press-releases\/2024\/honeywell-and-salesforce-team-up-to-deliver-life-sciences-solutions\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Honeywell\u2019s<\/strong><\/a> TrackWise Quality helps shift from reactive to proactive quality management. With enhanced tracking, analytics, and AI capabilities across quality processes, the solution suite enables life science companies to better leverage data to enhance performance and make decision-making more effective and efficient. The new Agentforce actions will focus on improving and streamlining quality issue resolution with advanced AI solutions related to chat assistance, workflow automation, and complaint intake.<\/li>\n\n\n\n<li><a href=\"https:\/\/info.h1.co\/h1-for-life-sciences-cloud\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>H1<\/strong><\/a><strong> <\/strong>will fuel Life Sciences Cloud with comprehensive HCP profiles aggregating publications, clinical trials, congress activity, payments, social media, organizational hierarchies, patient demographics, and medical and prescription claims to enhance HCP and Key Opinion Leaders (KOLs) identification and engagement across all touchpoints. &nbsp;<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.infinitus.ai\/blog\/new-salesforce-life-sciences-cloud-and-infinitus-systems-partner-to-accelerate-patient-access-to-specialty-medications\/\" target=\"_blank\" rel=\"noreferrer noopener\">Infinitu<\/a><\/strong><a href=\"https:\/\/www.infinitus.ai\/blog\/new-salesforce-life-sciences-cloud-and-infinitus-systems-partner-to-accelerate-patient-access-to-specialty-medications\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>s.ai<\/strong>\u2019<strong>s<\/strong><\/a> integration with Life Sciences Cloud allows Agentforce to verify pharmacy or durable medical equipment (DME) eligibility by checking directly with electronic providers to validate insurance coverage, calculate copays, and collect any missing information, helping to prevent delays to treatment.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000I9UReUAN\" target=\"_blank\" rel=\"noreferrer noopener\">S2N Health\u2019s<\/a><\/strong> RepSignal embeds expert-curated customer intelligence in the flow of work for sales, marketing, and commercial leadership. Comprehensive RepSignal data, including procedure and diagnosis volumes, referrals, Sunshine Act information, research activities, and facility metrics, deeply integrated with Life Sciences Cloud and Agentforce skills such as Pre-Visit Summary, seamlessly equips medtech teams with key insights to precisely target, engage, and convert high-value customers.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.viz.ai\/life-sciences\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Viz.ai\u2019s<\/strong><\/a><strong> <\/strong>&nbsp;AI-powered care coordination solution leverages AI agents for real-time patient activation and HCP engagement to accelerate time to treatment, optimize sales and marketing effectiveness, and drive high-impact launches resulting in better patient outcomes.&nbsp;&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/www.vodori.com\/salesforce-connector\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Vodori\u2019s<\/strong><\/a> AppExchange solution will accelerate the compliant review and approval of medical, legal, and regulatory (MLR) content, with automated publishing of approved assets directly into Life Sciences Cloud. This ensures MSLs and field teams can access the latest educational and promotional materials \u200c\u2014 \u200cseamlessly, compliantly, and in real time.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-style-default is-layout-flow wp-block-quote-is-layout-flow\">\n<p>We are in an unprecedented market moment where, with digital labor grounded in rich data, international life sciences organizations have the opportunity to completely reimagine the way they interact with patients and HCPs.<\/p>\n<cite>Frank Defesche, Senior Vice President and General Manager, Salesforce Life Sciences<\/cite><\/blockquote>\n\n\n\n<p><strong>The Salesforce Perspective:&nbsp;<\/strong>\u201cWe are in an unprecedented market moment where, with digital labor grounded in rich data, international life sciences organizations have the opportunity to completely reimagine the way they interact with patients and HCPs. Backed by over two decades of industry expertise, Salesforce is uniquely equipped to pioneer this next era with our deeply unified <a href=\"https:\/\/www.salesforce.com\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Platform<\/a> that brings together apps, data, life sciences-specific workflows, and AI \u2013&nbsp;all wrapped in trust and compliance. Together with our open ecosystem of partners, we\u2019ll help scale the delivery of connected, agent-first experiences and outcomes, from clinical through commercial.\u201d&nbsp;\u2013 <strong>Frank Defesche<\/strong>, Senior Vice President and General Manager, Salesforce Life Sciences<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13204\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024\" class=\"content-card__image\" alt=\"A screenshot of the Quadstar COMS Sales Console showing an SD-WAN quote interface\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2026\/02\/Salesforce-Launches-Telco-Specific-Agents-to-Improve-Customer-Service-and-Maximize-Revenue.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/agentforce-for-communications-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Launches Agentforce for Communications to Turn Every Customer Interaction into a Growth Opportunity for Telcos\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13114\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024\" class=\"content-card__image\" alt=\"How Conversation Design Enables Agentic AI\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png 1200w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/au\/news\/wp-content\/uploads\/sites\/19\/2025\/12\/Lets-Talk_-How-Conversation-Design-Enables-the-Agentic-Enterprise.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/au\/news\/stories\/state-of-sales-report-2026\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Productivity Gap: New Survey Shows ANZ Sales Teams Are Betting On AI Agents To Help\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t6 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/au\/news\/wp-json\/wp\/v2\/sf_press_release\/12059\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-availability\"><strong>Availability:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers have access to Salesforce\u2019s Professional Services, Customer Success, Migration Alliance, and Implementation Partners today.&nbsp;<\/li>\n\n\n\n<li><a href=\"https:\/\/lpwtraining.com\/services\/salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">LPW Training Services<\/a> is available starting today.<\/li>\n\n\n\n<li>ISV apps, connectors, and Agentforce actions, including <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=92434b84-f834-46ce-a08e-5623bf5a01c1\" target=\"_blank\" rel=\"noreferrer noopener\">Box<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=47ed4815-8bd2-476a-9473-c18a4619306b&amp;channel=recommended\" target=\"_blank\" rel=\"noreferrer noopener\">Compliance Quest<\/a>, <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N4V00000I9UReUAN\" target=\"_blank\" rel=\"noreferrer noopener\">RepSignal<\/a>, and <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=a0N3000000B4JD4EAN\" target=\"_blank\" rel=\"noreferrer noopener\">TrackWise Digital<\/a> are available today on the <a href=\"https:\/\/appexchange.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AppExchange<\/a> and <a href=\"https:\/\/agentexchange.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AgentExchange<\/a>.<\/li>\n\n\n\n<li>Vodori integration will be available later this month on the <a href=\"https:\/\/appexchange.salesforce.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">AppExchange<\/a>.<\/li>\n\n\n\n<li>New Definitive, H1, and Viz.ai integrations will be available in late 2025.<\/li>\n\n\n\n<li><a href=\"https:\/\/anypoint.mulesoft.com\/exchange\/org.mule.examples\/infinitus-sf-fhir-template\/minor\/1.0\/%20Infinitus%20API%20-%20Implementation%20Template%20Infinitus%20MuleSoft%20Application%20integrates%20with%20Salesforce%20Life%20Sciences\/Health%20Cloud%20to%20seamlessly%20verify%20Benefit%20Verification%20Requests%20from%20Salesforce.%20The%20Pharmacy%20Benefit%20Verification%20request%20re...\/\" target=\"_blank\" rel=\"noreferrer noopener\">Infinitus.ai integration<\/a> is available today via MuleSoft. Additional clearinghouse and EHR integrations will be available starting in June 2025.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn More:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Register for <a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/wtnyc25may\/sessioncatalog\/page\/Catalog?search.industry=1643811557584010mWwT(\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce World Tour NYC<\/a> or tune in on <a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/wtnyc25may\/sessioncatalog\/page\/Catalog?search.industry=1643811557584010mWwT&amp;search.sessiontype=option_1643657620481(\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce+<\/a><\/li>\n\n\n\n<li>Learn more about Salesforce\u2019s GxP validation with <a href=\"https:\/\/www.sware.com\/salesforce-partnership?hsCtaAttrib=188860703124\" target=\"_blank\" rel=\"noreferrer noopener\">Sware<\/a>&nbsp;<\/li>\n\n\n\n<li>Watch a demonstration of Agentforce for <a href=\"https:\/\/www.salesforce.com\/form\/industries\/healthcare\/agentforce-for-life-sciences\/\" target=\"_blank\" rel=\"noreferrer noopener\">Life Sciences<\/a><\/li>\n\n\n\n<li>Read about <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/datasheets\/reinventing-life-sciences-industry-guide.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">GenAI<\/a>, <a href=\"https:\/\/www.salesforce.com\/form\/industries\/hls\/reengineering-life-sciences-era-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a>, <a href=\"https:\/\/www.publicissapient.com\/content\/dam\/ps-reinvent\/us\/en\/global\/brand\/docs\/PS-Salesforce-Life-Sciences-Report-Final.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">content<\/a>, and <a href=\"https:\/\/resources.industrydive.com\/genai-brings-the-biopharma-contact-center-into-the-future\" target=\"_blank\" rel=\"noreferrer noopener\">customer engagement<\/a> in life sciences<\/li>\n<\/ul>\n\n\n\n<p><em>Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Industry-leading Systems Integrators (SI) and Independent Software Vendor (ISV) partners will expedite success for organizations upgrading to the agent-first Life Sciences Cloud\u00a0 Data integrations with athenahealth, Definitive, H1, Infinitus.ai, Viz.ai, and more will provide customers with access to real-time claims, clinical and behavioral data, and out-of-the-box skills for Agentforce to boost healthcare experiences&nbsp; New AgentExchange [&hellip;]<\/p>\n","protected":false},"author":267,"featured_media":12058,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1968],"sf_theme":[1114],"sf_topic":[1092,1183,1093,3552],"sf_product":[1137],"sf_industry":[1098],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[],"sf_visibility":[],"coauthors":[1097],"class_list":["post-12059","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-product-2","sf_theme-artificial-intelligence","sf_topic-artificial-intelligence","sf_topic-data","sf_topic-digital-transformation","sf_topic-enterprise-ai","sf_product-industry-solutions","sf_industry-healthcare-and-life-sciences","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - 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