{"id":12699,"date":"2025-10-08T06:00:00","date_gmt":"2025-10-08T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=12699"},"modified":"2025-10-10T01:10:07","modified_gmt":"2025-10-09T14:10:07","slug":"vonage-agentforce-data-cloud-sales-service","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/au\/news\/press-releases\/2025\/10\/08\/vonage-agentforce-data-cloud-sales-service\/","title":{"rendered":"Vonage Advances Agentic Enterprise Transformation with Salesforce to Lead in Customer Value Creation"},"content":{"rendered":"\n

A long-standing partner and customer, Vonage deepens its relationship with Salesforce to unify enterprise data; elevate customer experiences; and advance AI, Cloud, and 5G-powered innovation<\/em><\/p>\n\n\n\n

\n\n\n\n

SAN FRANCISCO \u2013 October 8, 2025 \u2013<\/strong> Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced that Vonage, a leader in AI, Cloud, and 5G-powered software solutions for enterprises, will deploy Data Cloud<\/a> and Agentforce<\/a> to deliver more intelligent, personalized\u00a0 customer experiences and accelerate innovation. This move reinforces Vonage\u2019s ambition to become an Agentic Enterprise, where every employee is elevated with AI, every decision is\u00a0 data-driven, and every customer interaction is exceptional.<\/p>\n\n\n\n

Data and automation<\/strong><\/h2>\n\n\n\n

By implementing Data Cloud, Salesforce\u2019s intelligent activation engine that unlocks the full value of enterprise data, Vonage will unify data across systems \u2014 including Service Cloud<\/a> and Sales Cloud<\/a>, as well as through MuleSoft<\/a>. This data integration will create a single source of truth that will provide secure, real-time insights to service and sales teams; enable more personalized and efficient customer experiences; and power AI agents<\/a> that automate repetitive tasks.<\/p>\n\n\n\n

Vonage will adopt Agentforce, Salesforce\u2019s digital labor platform, to handle common tasks such as updating customer profiles, managing case records, and tracking customer health scores. AI agents will reduce manual data entry and autonomously resolve common issues, freeing up human agents to focus on more complex needs. These agents can analyze a customer\u2019s full history\u200c \u2014 \u200cfrom product usage to support interactions\u200c \u2014 \u200c to identify challenges, uncover opportunities, and recommend next steps, helping to ensure every interaction delivers value for both the customer and the company.<\/p>\n\n\n\n

Innovation and partnership<\/strong><\/h2>\n\n\n\n

\u201cVonage is ushering in a new era of enterprise digital transformation with our next-gen AI, cloud, and 5G-powered software solutions,\u201d said Niklas Heuveldop, Vonage CEO. \u201cWe\u2019re pleased to deepen our partnership with Salesforce, a global AI and CRM leader, to transform every customer interaction and deliver world-class customer experiences. With Agentforce, we\u2019re enabling our teams to deliver the next level of excellence in serving our customers.\u201d<\/p>\n\n\n\n

\n

With Agentforce, we\u2019re enabling our teams to deliver the next level of excellence in serving our customers.<\/p>\n Niklas Heuveldop, CEO, Vonage<\/cite><\/blockquote>\n\n\n\n

\u201cVonage, a longtime customer and partner, is a powerful example of a company embracing the future of business as an Agentic Enterprise,\u201d said Adam Evans, EVP and General Manager of Salesforce AI. \u201cA leader in AI, Cloud, and 5G-enabled innovation, Vonage is leveraging the power of Salesforce\u2019s deeply unified platform to transform its operations and unlock new value for enterprises around the world.\u201d<\/p>\n\n\n\n

Vonage is a global technology company, leading in AI, cloud, and 5G-powered software solutions \u2014 including Network APIs, CPaaS, CCaaS, and UCaaS \u2014 for enterprise digital transformation.<\/p>\n\n\n\n

Trusted by enterprises around the world and across industries, Vonage also delivers Salesforce-native capabilities to its customers. As the top-rated Salesforce partner on the AppExchange<\/a>, with more 5-star ratings than any other solution provider, this nearly two-decade strategic partnership continues to set the standard for digital innovation and customer value.<\/p>\n\n\n\n