Customer Service AI
Deliver personalised experiences and save time with AI built directly into your CRM. Service Cloud Einstein has everything you need to scale now and drive immediate value.
What can you do with your new AI customer support?
Generate more revenue with personalised replies, recommendations, and knowledge articles powered by your CRM data.
Boost service team productivity.
Service Cloud Einstein
Send personalised responses using your trusted CRM data on any channel.
Automate wrap up summaries based on case data and history.
Summarise support interactions and formalise knowledge.
Personalise every interaction.
Service Cloud Einstein
Deliver optimal recommendations to your customer, just when they need it.
Automate data entry for incoming cases and filter cases to the right agent or queue.
Use insights to optimise your knowledge base and empower agents with the most relevant search results.
Scale intelligent solutions across all channels.
Einstein Bots
Use an easy, point-and-click interface to build and launch bots in minutes.
Scale service across regions with bots that support multiple languages.
Extend the power of Einstein Bots to any channel or your own custom client.
Complete your Customer Service AI solution with products from across the Customer 360.
Service Cloud
Drive productivity, reduce costs, and increase customer satisfaction at scale with Service Cloud
Einstein Bots
Resolve cases faster and scale 24/7 support across channels with AI-powered chatbots.
Service Automation
Scale support and boost customer satisfaction with personalised, smart, data-driven automation.
Knowledge Management
Empower agents and customers to find the best answers to questions and solve cases faster.
Flow Library
Dig into pre-built templates and bring automagic across your entire organisation.
Flow Orchestration
Automate multi-user, multi-step processes and build parallel workstreams to boost productivity.
Self-Service
Deflect cases, cut costs, and boost efficiency by empowering your customers to find answers first.
Customer Service AI Pricing
Start by selecting your Service Cloud edition. Some editions already include AI right out of the box. For the others, you can easily add Service Cloud Einstein at this price point.
Service Cloud Einstein
Add predictive and generative AI to Service Cloud.
$
70
User / Month
AUD (billed annually)**
- Generative Service Replies & Work Summaries
- Article & Reply Recommendation
- Case Classification & Routing
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
**Includes a limited number Einstein GPT credits.
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Customer Service AI FAQ
AI for customer service and support refers to the use of artificial intelligence technologies, such as natural networks and large language models, to automate and enhance customer engagements. AI augments customer service and support while improving service team productivity, providing relevant responses, and personalising support experiences.
Some of the key benefits of AI for customer service and support are service team productivity, improved response times, cost reduction through automation, personalised customer experiences, and more accurate insights and analysis. It enhances efficiency, enables self-service options, and empowers support agents with valuable insights for better customer satisfaction.