Windows displaying Einstein service responses and recommended next best actions for a customer case

Customer Service AI

Deliver personalised experiences and save time with AI built directly into your CRM. Service Cloud Einstein has everything you need to scale now and drive immediate value.

What can you do with your new AI customer support?

Generate more revenue with personalised replies, recommendations, and knowledge articles powered by your CRM data.

Boost service team productivity.

Service Cloud Einstein

Send personalised responses using your trusted CRM data on any channel.

Einstein provides a recommended service reply for a customer concern.

Automate wrap up summaries based on case data and history.

Einstein provides a summary of a customer case

Summarise support interactions and formalise knowledge.

Einstein Generative Knowledge
Einstein provides a recommended service reply for a customer concern.
Einstein provides a summary of a customer case
Einstein Generative Knowledge

Personalise every interaction.

Service Cloud Einstein

Deliver optimal recommendations to your customer, just when they need it.

Einstein suggests next best actions for a customer case

Automate data entry for incoming cases and filter cases to the right agent or queue.

Einstein provides a data entry with case details

Use insights to optimise your knowledge base and empower agents with the most relevant search results.

Einstein Search for Knowledge
Einstein suggests next best actions for a customer case
Einstein provides a data entry with case details
Einstein Search for Knowledge

Scale intelligent solutions across all channels.

Einstein Bots

Use an easy, point-and-click interface to build and launch bots in minutes.

A window displaying customizable service bots.

Scale service across regions with bots that support multiple languages.

Bots saying 'hello' in various languages.

Extend the power of Einstein Bots to any channel or your own custom client.

A window displaying Einstein with various communication channels.
A window displaying customizable service bots.
Bots saying 'hello' in various languages.
A window displaying Einstein with various communication channels.

Customer Service AI Pricing

Start by selecting your Service Cloud edition. Some editions already include AI right out of the box. For the others, you can easily add Service Cloud Einstein at this price point.

Service Cloud Einstein

Add predictive and generative AI to Service Cloud.

$ 70
User / Month
AUD (billed annually)**
  • Generative Service Replies & Work Summaries
  • Article & Reply Recommendation
  • Case Classification & Routing

Get the most out of AI for Service with thousands of partner apps and experts.

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Shonnah Hughes - Chief Digital Officer

Join the #ServiceStars movement.

Together, we're building the largest and most successful community of service professionals.

Learn new skills with free, guided learning on Trailhead.

Customer Service AI FAQ

AI for customer service and support refers to the use of artificial intelligence technologies, such as natural networks and large language models, to automate and enhance customer engagements. AI augments customer service and support while improving service team productivity, providing relevant responses, and personalising support experiences.

Some of the key benefits of AI for customer service and support are service team productivity, improved response times, cost reduction through automation, personalised customer experiences, and more accurate insights and analysis. It enhances efficiency, enables self-service options, and empowers support agents with valuable insights for better customer satisfaction.