Marketing Cloud, Trailhead...
Features & Benefits
Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.
Build your community.
Customise your community to fit your needs.
Business Integration
Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.
Personalisation
Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behaviour, inviting deeper community participation.
Customisation and Branding
Customise Community Cloud to reflect your brand and extend your online community experience. Create stunning, simple-to-use environments that are an interactive extension of your brand.
Mobile
Collaborate anywhere, from any device. Access the community through the Salesforce mobile app or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Lightning Bolt
Quickly and easily create next-generation communities and portals that seamlessly integrate with Salesforce.
Connect your customers.
Provide stellar service with powerful community software that lets you create rich, self-service experiences.
Knowledge
Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.
Case Escalation
Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.
Engagement
Create a vibrant community by recognising your most active members with customisable badges that appear on their profiles. Enable members to endorse each other for specific skills and expertise.
E-commerce
Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.
Community Management
Preconfigured and customisable Lightning dashboards in the community management console help you measure and analyse metrics, such as adoption and engagement, most popular groups, users, and topics.
Grow partner sales.
Accelerate your sales channels by connecting directly with resellers, distributors, and partners.
Sales Force Automation
Share contacts, leads, and records with partners. Integrate third-party systems to centralise pricing, inventory, and more. Finally, avoid channel conflict with deal registration and lead distribution.
Data Sharing
Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe.
Actions
Take action right in the feed. Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.
Dashboards and Reports
Track and rank partner performance, share customisable dashboards and reports with partners to ensure alignment with key goals, and easily connect data from any source with Wave Analytics.
Empower your employees.
Drive employee productivity and engagement with internal, branded communities.
Salesforce Files
Give your files context with secure, social, and mobile file access embedded into your core business processes. Sync files across all devices and bring them into one easily accessible location.
Groups
Give structure to discussions and activities. Create a group for your team, an upcoming event, a new project, or a campaign. Share files and records across your organisation, and even integrate video.
Topics
Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page. Users follow updated topics on relevant conversations in the community.
Chatter Collaboration
Employees can collaborate on projects, find subject-matter experts, get updates, and more. Foster a more innovative workplace where anyone, anywhere, can contribute ideas.
Take an interactive guided tour.
Learn how to connect your customers, partners, and employees to your business.
