Customer Service Automation
Scale support and drive efficiency with customer service automation software built directly into your CRM. Empower service teams and create experiences customers love — all in one place.
What can you do with your new automated customer service?
Drive efficiencies, boost productivity, and deliver quality service at scale.
Unlock data-driven customer service automation and streamline processes.
Increase productivity by turning simple and complex business processes into streamlined workflows with no-code and low-code builders.
Personalise every interaction by powering up your workflows with access to real-time data — no matter where the data lives.
Capture and automate your workflows instantly with point-and-click tools — whether through a legacy UI, document, or image.
Eliminate manual tasks and boost productivity.
Boost agent productivity, personalise every customer interaction, and scale service across channels with built-in AI.
Intelligently route cases from any channel to the right agent for the most efficient resolution based on skill set, availability, or capacity.
Boost productivity, easily collaborate with experts, solve cases, and resolve incidents more efficiently with the Service Cloud for Slack app.
Build once and deploy everywhere.
Automate common service requests and easily share them with customers for a faster, more effortless self-service experience.
Build a process once and make it available on your website or mobile app so customers can resolve issues whenever, wherever.
Deflect more cases by automating simple and complex business processes and giving customers access to them via a chatbot.
Extend the power of customer service automation with these related products.
Flow Orchestration
Automate multi-user, multi-step processes and build parallel workstreams to boost productivity.
MuleSoft Composer
Bring siloed data sources and disparate apps together using out-of-the-box connectors.
Customer Service Incident Management
Resolve disruptions faster and deliver great customer experiences with proven workflows.
Flow Library
Dig into pre-built templates and bring automagic across your entire organisation.
Service Cloud Pricing
Find the right Service Cloud edition for your business needs.
Starter
The simple CRM suite with marketing, sales, and service for small teams.
$
35
User / Month
AUD (billed annually)
- Case Management
- Customisable Reports & Dashboards
- Knowledge Base
Professional
The CRM for service.
$
112
User / Month
AUD (billed annually)
- AI for Customer Service
- Computer Telephony Integration (CTI)
- Omni-Channel Case Routing
Enterprise
The CRM for service with built-in AI.
$
231
User / Month
AUD (billed annually)
- 24/7/365 support
- Self-Service Help Centre
- Workflow Automation
Unlimited
The CRM for service with chat and 24/7 support.
$
462
User / Month
AUD (billed annually)
- 24/7/365 support
- AI-powered Chatbots
- Chat
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
The business agility we’ve gained from Salesforce is the highlight of what we’ve achieved and has already helped us become far more responsive to the needs of our members and the organisation.
Idris ShamsiCIO, Royal Automobile Club of Victoria (RACV)
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Customer Service Automation FAQ
A solution that automates various aspects of customer support, from self-service to case management to field service operations. It streamlines processes, improves efficiency, and enhances the overall customer experience by reducing manual effort and providing faster and more personalised service.
There are several benefits, including improved efficiency, enhanced scalability, increased customer satisfaction, personalised interactions, and cost savings. It enables businesses to deliver faster, more effective support and meet customer expectations in a highly competitive market.
Consider factors like scalability, ease of use with options to customise, integration capabilities, built-in AI, and native digital channels. Look for a solution that can span the full customer experience and brings all of your service automation needs onto one unified platform.
Start by analysing your current processes and identify repetitive tasks that can be automated for both your customer and your service team. Then look at areas where AI can supercharge the automation with intelligent recommendations for an even faster and more personalised experience.