Make critical insights available to every business user in every role.

 

ANALYST

 

Get the most relevant and reliable insights by connecting all your data.

Provide real-time, actionable insights and become a business partner to your organisation’s decision makers

Connect and analyse millions of data combinations all in one place

Make the right decisions with AI-driven predictions and next-step recommendations

 
 

ADMIN

 

Create analytics apps that give every employee the right tool for the job.

Drive adoption and increase the ROI of your core CRM implementation

Clean, optimise, and connect all your data sources with comprehensive data management tools

Extend functionality with custom apps: build your own, use prebuilt templates, or try third party apps

CUSTOMER SUCCESS SPOTLIGHT

 

We now operate more efficiently and provide a better experience to a large number of customers. Partnering with Salesforce has given us an advantage from day one.”

STEVE SLOAN | CEO OF INSURE 247
 
 

SALES

 

Sell smarter with a complete view of your pipeline.

Help sales reps manage their entire workflow, from new leads and opportunities to close

Give managers more accurate sales predictions and forecasts to create winning strategies for their team

Boost productivity with prebuilt or custom performance-tracking dashboards for sales ops

CUSTOMER SUCCESS SPOTLIGHT

 

I think the future success of any company, including Telstra, is to be ahead of the game and serve our customers brilliantly. Partnering with Salesforce helps us achieve these goals.”

NEVASH PILLAY | GLOBAL PARTNER SALES EXECUTIVE
 
 
 

SERVICE

 

Boost agent and customer satisfaction with streamlined support operations.

Boost CSAT scores and contact center productivity when managers get a complete view of operations

Improve field service: view KPIs, check work order status, and complete more tasks on the first visit

CUSTOMER SUCCESS SPOTLIGHT

 

There’s so much innovation around the platform and, as a Salesforce admin, it's important for me to be proactive and know what’s coming next. It supports our passion for quality and service, and helps us stay ahead of the curve.”

JANET CUTLER | GENERAL MANAGER OF SALESFORCE INNOVATION
 
 

MARKETING

 

Turn complicated marketing data into easy marketing wins.

Swap outdated, stale spreadsheets for simple, clear dashboards for your campaigns, audiences, and more

Easily track marketing spend, campaign results, audience engagement, and ROI

Optimise and personalise outreach over your customers’ preferred channel, content, and device

CUSTOMER SUCCESS SPOTLIGHT

 

To create lifetime owners and advocates for our products, we need to be there for customers at the right time with the right information. Salesforce helps us seamlessly deliver the experience our customers expect.”

JASON BRADSHAW | CHIEF CUSTOMER OFFICER
 
 
 

FINANCE

 

Make better financial decisions with better financial data.

Connect all your data across CRM, ERP, HCM, SCM, data warehouses, and more

Integrate sales forecasting with cash-flow, revenue, and cost planning

 

HR

 

Manage your global workforce for better performance, satisfaction, and retention.

View all employee data, like payroll, tenure, job levels, and even ROI, from employee service activities

Enable your employees with custom dashboards for development, trajectory, and more