Einstein Conversation Insights Pricing

Gather the most relevant customer data from every interaction.

First, choose the right Einstein Conversation Insights edition for your business needs.

Einstein Conversation Insights (ECI)

Transcribe call notes, flag next steps, and speed up deals with insights from your sales calls.

$ 70
user / month
AUD (billed annually
  • Call Insights
  • Automatic Transcripts
  • Call Collections

Einstein Conversation Insights and Sales Engagement

Complete your virtual selling solution with insights and automation in one place.

$ 70
user / month
AUD (billed annually)
  • Guidance Centre
  • Work Queue
  • Lead Scoring

Einstein Conversation Insights and Enablement

Empower reps to sell smarter and reach their full potential.

$ 140
user / month
AUD (billed annually)
  • Guidance Centre
  • Conversation and Revenue Milestones
  • Enablement Analytics

Compare editions and top features.

Einstein Conversation Insights

AU$ 70

user/month

Einstein Conversation Insights and Sales Engagement

AU$ 70

user/month

Einstein Conversation Insights and Enablement

AU$ 140

user/month

Video/Voice Call Record

Transcripts

Action Items

Call Trend Dashboard

Call Collections

Call Highlights Email

Sales Cadences

Work Queue

Lead Scoring

Einstein Conversation Insights

Buyer Assistant

Einstein Activity Capture

Revenue Milestones

Guidance Centre

Enablement Analytics

Best Practice Templates

In-App Coaching

In-App Guidance and Walkthroughs

Next, choose the Success Plan right for you.

From resources to embedded experts, get the right level of support and expert guidance for your business.

Standard Success Plan

Learn at your own pace with free self-guided resources.

Included in all licenses.

  • Online learning to upskill teams
  • Global Trailhead community

Premier Success Plan

Fast track your success now with easy and expert guidance.

30% of net license fees.

  • Access to 24/7 support
  • Expert coaching and education
  • Tailored assessments
  • Bundled with Unlimited Edition

Signature Success Plan

Maximise ROI with proactive, personalised expertise.

Contact your account executive.

  • Designated Technical Account Manager
  • Proactive monitoring
  • Key event management
  • Fastest 24x7 support response times

Maximise ROI with the world's #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.

Einstein Conversation Insights FAQ

Einstein Conversation Insights pricing varies depending on the edition and number of users. Pricing starts at $70 per user per month. Contact us to talk about your specific business needs and use cases.

Salesforce has different add-ons, apps, and additional products to help your company stay ahead in your industry. Contact us to discuss exactly what kind of products you’re looking to add and how we can help.

Einstein Conversation Insights integrates directly with many outside applications, like certain voice and video recording providers to help you connect your data. For systems or applications that don’t have built-in integration, like on-premises data sources, you can purchase licenses of Mulesoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit the Customer Success Group.

Einstein Conversation Insights plans are billed annually.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for Einstein Conversation Insights.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.