Get the field service software solution that’s built on the world’s #1 platform for service.

Deliver faster, smarter, more personalised service from the phone to the field on one platform with Field Service Lightning. Watch the demo to see how.
 

Deliver better onsite support with Field Service Lightning.

 

Our field service software helps you:

  • Resolve field service calls faster
  • Boost employee productivity in the field
  • Automate appointment scheduling 
  • Manage schedulers, dispatchers, and techs
  • Get real-time visibility into all operations
  • Optimise mobile workforce allocation
  • Keep customers updated at every step

Salesforce is named as a Challenger in the 2017 Gartner Magic Quadrant for Field Service Management.

 

Deliver better service everywhere — from the contact centre to the field — using the Lightning Platform.

 
Add apps and integrations to personalise the Lightning Platform.
Harness AI and image recognition with Einstein Vision to increase first-time resolution.
 
Predict maintenance and service needs using your IoT device data.
Customise Salesforce to work the way you work.
 

Learn how these companies are succeeding with Field Service Lightning.

 

KONE escalators and elevators keep people on the move with Salesforce.

With Salesforce, we can make our field services more proactive, [helping] us better understand our customers’ needs.”

Michael Williams, Head of Service Field Solutions Development

Best Technology Services connects workforce for smarter field service

By employing our own national field services team and enabling them with Salesforce, we can provide the same great service to everyone, no matter where in Australia they’re based. We can differentiate ourselves in a more meaningful way”

JOHN MCVICKER, FOUNDER AND MANAGING DIRECTOR
 
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used herein with permission. All rights reserved. Gartner Magic Quadrant for Field Service Management, Jim Robinson, Michael Maoz, Jason Wong, 27 September 2017. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.