In addition to the core features, Service Cloud also offers a range of customisable add-ons that can be tailored to optimise your business processes.
With Community Cloud, connect your customers by building deeper relationships with direct interaction. Enable your customers to give feedback and share their enthusiasm for your brand and product with others.
With Knowledge Base, give the right answers to your agents and customers faster by streamlining the knowledge management process.
With Field Service Lightning, extend the customer experience into the field. Effectively plan and manage your entire mobile workforce from any device.
With Live Agent, engage your customers and prospects online in real time. Increase agent productivity and customer satisfaction with instant live chats.
With Snap-ins, your business can fully harness the power of Service Cloud in the comfort of your app or website. Customers no longer have to leave the customer experience to get support.