See all of the features that make Service Cloud Lightning the most complete customer service platform, including Lightning Service Console, case mangement, omni-channel routing, macros, and a lot more.
 
 
Increase agent productivity with the next-generation of agent experience. Put all the information agents need at their finger tips for a 360-degree view of customers.
Resolve cases faster with easy visibility into the full context of all cases and a record of every customer interaction — all on a streamlined dashboard.
 
Customise and automate any customer service or approval process with drag-and-drop simplicity using Workflow. 
Deliver smarter service by automatically matching cases to the agent with the best skill set to solve them.
 
Integrate with the most popular CTI systems. Log notes instantly when customers call. Plus, manage calls from within the console without touching the phone.
Monitor and respond faster to customer posts on social media channels like Twitter, Facebook, Instagram, and others.
 
Free up your support agents by automating common, repetitive, multi-step tasks to resolve customer issues more efficiently. 
Be ready when customers reach out to your company by arming agents with critical data about past communications right at their fingertips.
 
Make informed decisions with real-time reports. Track cases and customer information for a 360-degree view of the customer.
Track customers’ assets, orders, support history, and more, in one place for a complete view of their activity.

See firsthand how Salesforce is revolutionising customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.