See all of the features that make Service Cloud Lightning the most complete customer service platform, including Lightning Service Console, case mangement, omni-channel routing, macros, and a lot more.
Customer Service Tools and Features from Salesforce
Service Cloud allows your business to have 24/7 customer service. Give your customers the service tools they need to get to the answers they want as quickly as possible. Whether chatting with an agent online or searching your FAQ, today’s customers expect to have access to customer service on their terms, and that means providing them with a variety of tools and options for always-on customer support. Learn more about Service Cloud’s customer service features and solutions.