Marketing Cloud, Trailhead...
Integrate Customer Support Into Your Apps.

Resolve your support problems easily with Snap-ins.
Embed great customer service.
Resolve customer issues face-to-face.
Personalise service delivery.
Connect to customers one-to-one at their point of need by seeing their issues and guiding them through to resolution in a personalised, face-to-face way.
Maintain your brand look and feel.
Connect the entire customer journey on one platform for a seamless and differentiated service experience, as well as customise the experience for brand consistency.
Embed industry-leading service features into your app or webpage.
SOS Video Chat
Knowledge
Use customer data to offer personalised, branded, real-time help. Your agents can seamlessly escalate cases from text chat to SOS video chat whenever needed.
Live Agent (Chat)
Cases (Case Management)
Deliver a one-of-a-kind, personalised service experience your customers will love with SOS one- or two-way video chat that includes the ability to screen share with agent annotations.