Empower customers and employees with real-time, visual support.

Limit physical contact without sacrificing valuable customer face time. Visual Remote Assistant allows you to provide immediate assistance over video chat. So you can ensure a positive customer experience every time. Rely on the solution that scales to meet the changing demands of the market and your customers — all built on the #1 CRM.
 
 

Real-Time Interactive Guidance

Troubleshoot issues from anywhere with real-time interactive guidance. Visual Remote Assistant provides annotations, screen share capabilities, and more.
 

Intelligent Engagement

Leverage AI-powered character recognition and scalable video. Stay connected even when offline or with low bandwidth.
 

Quick Setup, Fast ROI

Resolve issues quickly by instantly launching video chat in your web browser. Provide support for Service Cloud or Field Service by deploying Visual Remote Assistant.
 

Connected Customer Experience

Unlock the tools to integrate all your data into one agile platform. Integrate data with Service Cloud, Field Service, and even with third-party systems — all on Customer 360.
 

Learn more about how Visual Remote Assistant can help your team cut costs and improve customer experience.

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help.