Provide fast, scalable digital service from anywhere.

 

Rapidly respond to customer needs on any channel with the world's #1 service solution.

 

Help your service teams work faster, no matter where they are.

Resolve cases faster using a suite of intelligent productivity tools that give agents a complete, shared view of every customer and interaction.

Provide instant support with self-service portals.

Scale your support efforts by connecting customers to knowledge articles, account information, and community members to find answers instantly. Embed AI-powered chatbots to resolve customer issues quickly.
 

Support customers on any channel, at any time, at scale.

Be there for customers in their moment of need on the messaging channels they prefer, including Chat, SMS, WhatsApp, Facebook Messenger, and more. Easily provide one-on-one support or scale support with built-in, AI-powered chatbots.

Deliver trusted and efficient service in the field.

Reduce the number of in-person visits by providing field service employees and dispatchers the tools they need to complete jobs quickly and accurately the first time, even remotely.
 

Work smarter with built-in AI.

Automatically route work, eliminate manual data entry, and surface contextual recommendations for service teams with artificial intelligence. Engage customers instantly with intelligent chatbot support.

Go digital and prepare for change with an agile platform.

Get up and running faster and future-proof your business using a customisable, low-code platform that allows you to quickly deploy the latest service innovations and realise ROI fast.
 
 

CUSTOMER SUCCESS STORY

Fisher & Paykel is a Trailblazer.

Salesforce has helped us move from a product focused support model to one where the customer comes first. It’s made it easy to deliver a consistent, customer centric service experience to customers all over the world.”

RUDI KHOURY, GENERAL MANAGER, SALES AND OPERATIONS
 

Over 150,000 companies keep their customers happy with Salesforce.

 
 

Pricing

From out-of-the-box to fully customisable support, find the best solution for your customers.

 

Essentials

All-in-one sales and support app*
$ 35
AU/user/month**
(billed annually)

Professional

Complete service CRM for teams of any size
$ 105
AUD/user/month*
(billed annually)

Enterprise

MOST POPULAR
Customisable CRM for comprehensive service
$ 210
AUD/user/month*
(billed annually)

Unlimited

Unlimited CRM power
$ 420
AUD/user/month*
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.

Start a free trial of the world’s #1 service platform. No credit card required. No software to install.