Customer Service and Support Software Solutions

Boost customer loyalty through AI-powered workflows and connected, personalised customer services across every touchpoint. Get to the heart of service with the world’s #1 customer service software.

Service Cloud features for customer service

When work flows, satisfaction grows.

Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before.

Personalise customer service to engage every customer.

Service Cloud 360 has all the tools you need to strengthen customer engagement. You’ll be able to:

  • Support customer interactions on any channel
  • Automate business processes with intelligent workflows
  • Uplevel call center management with smart productivity tools
  • Get shared, actionable insight into every customer interaction
  • Drive revenue and upsell easier with the power of AI

Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.


With the fifty percent efficiency improvements, it is fair to say our agents’ jobs have been made easier with Salesforce.”


Go digital and deliver smiles everywhere.

How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud 360. Now you can:

  • Engage with customers on their favourite channels
  • Put all your digital interactions in one place
  • Serve faster with automated workflows
  • Scale support with AI-powered chatbots

Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.


Our digital transformation started with Salesforce and the hard work and investments are paying off.”

Ekta Chopra | Chief Digital Officer, e.l.f.

With Field Service, you'll complete your field jobs faster, safer, and more efficiently.

Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to:

  • Safely complete jobs on the first in-person or virtual visit
  • Get jobs done faster with step-by-step guided flows
  • Automatically schedule the right person for the right jobs
  • Access data online and offline with the field service app

And with Appointment Assistant your field service team can make customer engagement stronger than ever. Now you can give customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take.


Salesforce Field Service is yet another game-changing piece of functionality within the Salesforce Platform.”

Kosta Arvanitis | Head of Technical Support, Breast & Skeletal Health, Hologic

Service Cloud resources

Get service cloud resources to build great experiences — and your career.


See how companies are elevating customer service management with Service Cloud.



Start small, or support your entire enterprise today. Find the best solution for your customers, whatever your business.



All-in-one sales and support app*
$ 35
(billed annually)


Complete service CRM for teams of any size
$ 105
(billed annually)


Customisable CRM for comprehensive service
$ 210
(billed annually)


Unlimited CRM power
$ 420
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

Frequently asked questions (FAQ)

Customer service software allows businesses to coordinate and track customer communications across e-mail, chat, messaging, and telephone. Customer service platforms increase service agent productivity while greatly improving customer service outcomes.
A CRM system allows everyone from your sales teams to customer service agents a better way to access customer information all in one central location. Your CRM provides information about every customer interaction available to anyone at your company who might need it, when they need it, no matter where they are.
If you're considering investing in a customer service platform you should learn more about the importance and value of customer service and CRM. Learn how you can solve your customer service problems with the help of Salesforce Service Cloud.

Start a free trial of the world’s #1 service solution. No credit card required. No software to install.


Customer Service Software & Customer Support by Service Cloud