Call Centre Management and Customer Support Software
Boost customer service agent productivity.
Seamless Telephony systems integration.
Answer the phone with AI.
Peronalised customer service calls.
Optimise training and management.
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Contact Center Software: Call Center Management by Service Cloud
Service Cloud is a call centre software solution built on a SaaS model, designed for contact centre service agents and empowers your company to manage customer service in the cloud. Service Cloud Voice is a CTI solution natively integrated inside Salesforce Service Cloud that offers streamlined customer service tools for agents, omni-channel visibility for managers, and AI-driven insights for a better phone-based customer service experience.
Seamless Telephony systems integration
Integrate Service Cloud Voice with the telephony partner of your choice and help customers with fewer interactions.
Boost service agent productivity
Close customer cases faster with access to Einstein intelligence and the ability for agents to work from a single source of truth — all on one integrated customer service platform.
Personalise the customer service experience
Transform your call centre with proactive and personalised customer care. Get it right the first time and transform customers into loyal fans.
Leverage the power of AI
Bring the power of AI to your phone calls with Service Cloud Voice. Empower your service agents to solve customer issues faster.